Laura Canada Omdömen 

Horrible customer service. Product is good but hope you never have to deal with their CSR.

POOR CUSTOMER SERVICE !! I have buy a handbag in May that I have received in June. by the end of June , the saddlebag straps were all broken. I have written to the company to inquire what was possible to do since there seems to be a malfunction in the fabrication of my handbag. I propose an exchange but they refuse categorically... telling me it was all my fault and that it was impossible to do anything about it. It's a cheap service...considering the price I have paid for and that I was a loyal customer since many years. I am very disappointed with the service.

I have been buying all of my clothes from Laura stores for many years. But I must say this year I have not been able to find anything. I am a plus-size women
16-18 or 1X. My complaint isn't so much about an item
I recently bought but about your summer collection.
These clothes are old-fashioned, and
not appealing, and what's with all the flowers, plus-size women are not looking to wear big flowers or stripes. You really need to up your game!!!!

First of all- I spend a ton of money on clothes for work. I am a female executive. I don’t always have the luxury of time to spend trying on several outfits.
Laura is one of the most expensive ladies clothing stores- I expect great customer service, a fair return policy and good quality products.
Laura is lacking in all of those categories.
Clothing quality has declined to a point where I would call it mediocre, prices remain stupidly high, the return policy is lacking in fundamental fairness and customer service is either great or crap.

Laura’s has the absolute worst costumer service!!! After waiting for a hour and half on first call , for not much help at all, the second call being 45 minute long wait just to know when I would be reimbursed for the 400 dollars they owe me. The worker was extremely rude and ended up just telling me to wait another week. I don’t have all this time to wait. Which this service did surprise me sense the workers and manager of my local Laura’s where very nice and helpful with my hole situation. Overall the store is fine it’s self but god forbid you have any little issue and have to call customer support because they do not care about you or your problems and honestly aren’t alot of help. I understand if there isn’t much they can do about it but maybe tell your workers to get a better attitude. And maybe get a better wait time because it is absolutely horrible!!!

At the LAURA CLOTHING STORE PLACE VERTU in store location, Ville St Laurent, Montreal, yesterday Wednesday 10 May 2022, about 2pm, an outlet store with less expensive items. A sleeveless summer blouse brand MATT that Laura carries. I bought for Mothers Day it did not fit. I misplaced the bill could not find it, bought it Thursday previous. The Manager of the store, that day was a lady with red long hair, yelled at me for 10mns because I asked for an exchange without a bill. Not a refund, a simple exchange. She refused and continued verbal abuse. Ive been a loyal customer for 10yrs, this is just too much, totally unacceptable, closing my Laura account, never again. Beware!

Worst customer service. Lost my money due to poor service provided by Laura.

I would give zero stars if have option. I placed an order from Laura and they choose to sent an order from BOXKNIGHT courier service. I got email that my order is delivered but I did’nt find anything. I immediately wrote an email to Laura customer care to address my issue and cancel my other orders because I will lose my money if this happens to my other orders as well but customer care agent did’nt put attention to cancel other orders and keep on saying Laura can’t do anything if you are not able to find your order. Laura customer care replies to your email after 3-4 days and did’nt care for their customers.
I asked customer care agent explicitly that if same thing happens to my other orders then I will loose my money so their simple answer was we can’t do anything. If they are not reliable why should we order from Laura.

I am not happy with Laura Canada because as per their policy I was supposed to get birthday discount but I did not get it.

Although I did have to take my dress back, the woman at the Uptown Laura shop were amazing! They showed me others, and were so kind when i did have to return the one i had bought online. They made my day, and i will be back to shop. I know i will find something the next time i am in.

This was my first and last time shopping with this company. I ordered my daughter dress online, my payment went through quickly but no date of delivery was given. I called several times, the automated response was "your order is being processed, If you wish to talk to an agent stay online or leave a number to get a call back..I did leave my number but did get a call back. Since then I have call 3 times and still haven't got any idea if I will receive my purchase for Christmas. If I was aware of their system I most definitely would ot have placed my order here..my extremely disillusioned and disappointed..I expect a more professional experience.

Very disappointed. Several emails to customer service without the courtesy of a reply. The Style reward points and gift card payment was show on my Order but was not applied to the Order total. Bottom line I've been ripped of my gift card and reward points. Further, I have been waiting for 11 months for Laura to process a credit to my credit card for returned items. Confirmation a credit was being processed but never was. Again, no follow up reply in spite numerous follow ups. Have been dealing with Laura for years but not so much in 2022. I'm done.

I placed my order Nov 20/21 & still don't hv my order, call customer service, after waiting 45 mins they told me 1 of my item is not available & there system shows my was shipped, told me she'll look into & email me bk....no email so far, called again waited 1/2 hr & decided to select the option for them to call me back over 2 hrs no call bk....I called bk again & after 45 mins I decided to use the option again for them to call bk, ... hv to wait & see if they will call bk, there customer service stinks! I understand it's the holiday & they are busy with calls but no one is calling bk & where the hell is order?? Don't think I would be shopping online from Laura.

Absolutely no help, even after asking for help. Went in on my day off, so was wearing my active wear, however I was being watched. Shame on all the ladies at Bramalea city center Laura, Brampton

I would like to thank Stacy at Bramelea city centre location for her great help. I was on the phone with Stacy and she helped me buying a dress and shipped to my address in Ajax. I got it the next day and it was perfect! Stacy was so patient and professional and the service was so quick. Thanks Stacy, I can't be happier!

I have never been in the Laura store before and was so very impressed with Rohini!! She went above and beyond to help me and was so very patient!!
Thank you Rohini I bought two sweaters that you pointed out to me!!

Laura is my FAVOURITE clothing store in the entire world. It sells the most beautiful, most elegant clothing, especially the tops. Yes, they're expensive at malls just like any other classy store, but you have to find the outlets, and the right outlet will have prices less than half of what you'll find at a mall store. I get designer looking tops for less than $30 at the Laura outlets I frequent. They have so many colours, designs, styles, cuts, patterns to choose from, you'll never get bored. I don't see most people dressing with class around me, so I usually stand out because I shop at - you guessed it - Laura! And the same person founded Melanie Lyne, which is just as great. You won't find their best selections online, as for some reason, stores don't put up their best items online. But if you visit in person, you'll find extravagantly gorgeous things to wear. They come in all sizes - petite, regular, and plus, so no one is left out. More than half my wardrobe comes from Laura and Melanie Lyne. A must visit, trendy, stylish company suitable for females of all ages.

Horrible customer service. Placed a $200 order on line on January 4 to be delivered to Penguin Pickup location in case I was not home. Was supposedly delivered there on January 14, but they advised they did not have it. Called Laura on January 15, waited for an hour or so to speak to someone. She advised me to wait until January 18 and call back then if it didn't turn up, which it didn't. Called back, waited another hour or so, and agent opened ticket with Canada Post to see where item was. I called Laura on January 20, waited another hour or so, only to be cut off before I got to speak to someone. Called back, waited another hour, only to get cut off again. Called back today, waited 1.5 hours only to get a busy signal after all that time. Called again and got busy signal immediately. Sent email to Laura head office in meantime. Next step is BBB.

I placed an order during their "free shipping on any order" promotion (around 10 days ago). Yesterday I received an email from Paypal that Laura had refunded my purchase. I didn't even receive an email with reasons for order cancellation from Laura. Besides the lack of respect to customers, this also leads me to conclude that the "free shipping on any order" is deceitful, as CHEAP ORDERS WILL AUTOMATICALLY BE DROPPED.