Laura Canada Omdömen 

Giving a 1 star is generous. I bought a dress and a coat on line and generally I purchase one size larger than my dress size for coats. The dress size fit okay but the coat needed about 3 inches more to be able to zip up.
In addition, it was evident that both items, looked like second hands. The ivory coat was probably returned several time maybe for the same reason (size is not standard) and looks like it should be donated. I could get by with the dress after a good washing.
Online customer service refused to offer an exchange or provide a credit note for the coat, only insisting it was a final sale and that is the risk I took when I buy on line.
Laura shoppers, if you have funds to waste, you can continue shopping at Laura, with their poor Customer Service and passing off substandard store returned merchandise as brand new, without any recourse.
Frankly, I can assure you it is my last purchase from them.
Ask yourself, am I really satisfied with the level of customer service and the price paid. You have the power do something about it. Buyers Beware.
Carol

I will NEVER purchase an evening dress at Laura again. I bought a beautiful dress, that unfortunately did not match my husbands suit, so 24 hours later I returned it to the store only to be told that they REFUSE to reimburse my credit card. That they can only give a gift card, BUT I did not want a gift card. I did not purchase a gift card. I wanted my credit card to be reimbursed. The manager Simone refused, customer service Tina and Carol refused. Everyone stating that this is their policy, but I was never verbally informed!! They referred to a 8 x10 poster, in small French writing. What a terrible way to treat people!

Hi,
I have been a customer at Laura since the beginning.At the time I really appreciated the small department into the store. Meaning a clear sections for regular, petite and plus size. I was in the clothing business all my life and I have zero patient to shop.

So Laura was perfect fit for me. I was going directly to the petite department. Grab fews pars of pairs and in 10 minutes I was out of the store.

To my surprise yesterday I went to Carrefour Laval in the new store to my surprise NON MORE PETITE. Wow what a bad ideal. I need to count on the sales personal witch she was fantastic. But I never like to be help or follow when I shop.They only have a pink tag on the hanger to identify the petite.The pant I purchase didn't even had a label inside saying petite. It's all mix up with regular size. really really frustrating.

Laura is a great success of Canadian retailer and always differentiate them self with this concept. Why now suddenly change the formula.

I have to admit they had so much staff on the floor. But a gain I do not appreciated being ask over and over if I need help.

I wish that Laura is going back to separated is category distinctively.I am sure I am not the only one frustrated with this change. I am sure when in the office the ideal came up it was great but I am sure they have not consulted their clientele.

I will definitely reduce my shopping to that store.

If you haven’t shopped here you should !!
Laura Canada is Canadian family owned business that offered diversity in style and fits to every women.
Its years of business speaks for itself.
The product is beautiful and excellent quality. Customer service is there priority with knowledgeable sales associates.
Fit quality comfort and service …. Go check it out !
I have been an employee for over 22 years as many employees also have.
I’ve made long happy careers with Laura and I’m so happy so many of us that have also.. I would recommends shopping or and join this forever evolving company but who always ensures its core values of integrity,respect,teamwork at its for front !

Customer service is friendly but that's about all going for them. Took over a month to get a refund on items I never received and one of the items I did receive was a coat which lost two buttons within the first 2 wears. I've never had such poor quality on a coat. I contacted customer service and they made me wait 2 weeks only to be given a $20 coupon for my next visit... Like the coat is useless without buttons and I get a $20 coupon.... I used to shop a lot here (in-store) but after my first online order I think I will find a new favorite store.

Given the size of this company, one would think they would get with the times and use someone other than Canada Post. I have been a long time customer, but I have not lived close to any stores for 15 years. I was shopping online, but as others have mentioned, very few linen, cotton items. Mostly polyester, etc. The quality has definitely gone down. And where I live, Canada Post creates more headaches than the items are worth. I won't be ordering any longer until a different courier service is available. And even then I will be very selective.

Great service great help in what I needed and lo e the outfits and dresses, but the only thing that went wrong and no one's fault someone had the same dress at the same wedding I attended

I bought a gift for my sister and she did not like the item. I went to return it and they gave a 14 day return policy as reason for no refund or store credit. I purchased Oct 14 and tried to return Nov 10. I was within 30 days which they tried to claim I was not.
Called customer “NOTservice” and reiterated the same line. Will not be returning to Melanie or Laura ever.

In Canada this is only one store where I enter and I feel I’m not good person in bramela lura shop keeper soo bad believe me when I enter I’m not watching any thing I just notice bad shop keeper here and I return back 😡I just wish I slapped everyone but I can’t because I’m Canadian

Seems to be a theme here. I was also a loyal customer in Edmonton. The petite section used to be front and centre and was half the store’s merchandise. Then it got moved to a smaller section at the back. Today it doesn’t exist. The odd petite is scattered amongst the regular. I wonder if it’s not just stock returned by online shoppers. Very very disappointing. Short people want clothes too!!

I bought a layered jacquard top ( on line) which was 20% off as well as free delivery for Thanksgiving day. I surprised of the quality of material as well as the cut. I was surprise because more than 4 years, I shop on line with laura and I always been happy. The thing that I did not notice it was not made by laura

it was the local made . I never buy from that section in laura shop and iam surprised why Laura bring items on the shop as well as on line from other companies we are trusted laura This is the manager decision not us . That's why many of my friend do not go laura for shopping . At least when you shop on line , please pay attention when it says made in Canada. May be I needed that experience . The bottom line I love laura but need to go to the store to see if it is made by laura. I returned it .

Trying to reach Laura management level on a return policy issue. Their call centre reps are less than helpful in providing a contact for this escalation,
Very poor customer service.

This is first time I am writing a review on anything. I was loyal customer to Laura for years. There new return policy sucks. I called customer service, the rude lady hung up on me instead of listening to me.... Will never buy from them again.... I am left with 3 wrong size dresses which are of no use to me.

Went to Laura this past weekend. Found out Laura corporate decided to mix petite with regular sized clothes together but kept the plus size separate. Not only does this waste time hunting through the racks but gives the impression Laura has reduced the number of petite options and hopes petites will buy regular. Not this 5’ person.

Extremely disappointed with customer service. I used to be a loyal Laura customer and recommended Laura to all women, but since their recent change to their return policy I will no longer be a customer. I have spent thousands over the years on Laura clothing and I often buy online since the store near me doesn't get in a lot of the clothing I like. I went to return 1 of the 8 dresses I bought and was told that is no longer an option and that they only offer store credit now. This makes shopping online impossible. The reason for my return is that the dress was too small and they don't make it in the next size. This is terrible customer service, especially for a retailer that offers their clothing online. I would recommend to anyone that they avoid shopping at Laura now. Very unfortunate the decisions this company is making.

Went to find an evening dress today at Oshawa Mall. Staff were all smiling friendly. Veronica assisted me and was very attentive. So appreciated . In days when customer service is poor, Veronica was perfect.
Attentive, knowledgeable and honest.
Found a couple great dresses and made a great purchase.
Thank you Veronica!

Rita C. #59961 at the Oshawa Shopping Mall location was extremely helpful, very personable, interactive, and responded to my specific needs (my granddaughters graduation 😄). She was genuine and authentic in wishing my grand daughter well. My grand daughter and I loved the dress we bought. Overall, it was nice to experience such excellent customer service.

I appreciate the great customer service I received from Marcia from the Fairview Mall location. She went above and beyond to assist me with a purchase over the phone to ensure it went out for delivery for me to receive in time an upcoming event. It’s not often you get service like that. Very happy customer!

Ordered on line, supposedly delivered, but I never received. Shopping for years I am a senior, but really disappointed in their handling of this situation. Will not buy from them again and will not recommend them.

Online shop is not recommended. If O could I put 0 stars:
Divided my purchase for 4 deliveries, one of them were lost. Told me that they are not responsible for delivered items, but theses items were never delivered.
Even after Canada post confirmed that my parcel was lost, Laura online shop was not able to refund me less then 100$… I am still waiting ( since 20th of June).
I am dissatisfied and would not recommend anyone to go online with this guys! No custom service at all!