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The return policy is totally designed to rip their customers off. I don't know of any other store, especially a store that charges what they do for their merchandise, that only offers a 10 day return policy!!! It's disgusting! I am not a regular Melanie Lynne customer as my aesthetic is a little more casual on a regular basis, and now I'm stuck with $150.00 credit I probably won't use.

PLEASE THINK TWICE WHEN PURCHASING FROM MELANIE LYNE AND LAURA. THEIR RETURN POLICY ESPECIALLY ONLINE FOR SALE ITEMS HAS CHANGED. IT'S UNFORTUNATE THAT SUCH A LARGE CORPORATION DOESN'T BELIEVE IN THE ITEMS THEY SELL. CAN'T WAIT TO SEE THEM GO BELLY UP!!!

Walked in, nobody greeted us. Everyone ignored us. I asked a question, she completely ignored me

Very disappointed with Melanie Lyne's return policy. I ordered a shirt on line that was clearly sized incorrectly and they refuse to allow a return because it was on sale. I still paid $ 75.00 for the shirt and it is unwearable. I did visit the store first and it was not available to try. I recently purchased many items in store and was consistently the same size but when the shirt arrived it was 8" wider than any of my other purchases. Will not order from them again.

Worst service ever. Bought online, on sale. It took forever to receive the package, enough that I try to return it in store. To be told that it was final sale. I looked at the email I received from the transaction and found out that it didn’t say that. The store I went to gave me a gift card as a refund. I didn’t want a gift card, I wanted my money back. I called their customer service in French. Spoke to somebody to SINA I believe. This woman kept interrupting me, would not allow me to put a word edgewise. When I quoted her that her service was substandard, she took offense. if you are an incompetent and people call you on your incompetence I can understand that it might be a little bit frustrating but maybe you should take this as an opportunity to improve yourself. I asked to speak to a supervisor and was told that it would take five business days. I also was told that this was recorded, and it sure sound like a threat. I will never, ever, shop with this company ever again, and I will make sure that I tell everybody about my experience with this company. This is not my first bad experience with them, and I thought I would give another chance because they’re a Canadian company. But this is the case of a Canadian company that is substandard and it should not be supported just because it’s Canadian. By the general rating they get on line they don’t care.

Huge thanks to Amara at the Melanie Lyne in the Pen Centre! From the moment I walked in, she was so warm and welcoming. I wasn't exactly sure what size I needed, but she patiently guided me and helped me find the perfect fit. Because of my amazing experience with her, I will absolutely be a returning customer. Thank you, Amara!"

The quality of the material is so bad. $100.00 for a tee shirt that I need to iron is ridiculous. I bought 2 !!
NO MORE- I"M DONE !!

The return policy is extremely restrictive. Items marked as final sale cannot be returned, exchanged, or even credited to a gift card, and customers are not informed in advance that an item is final sale. The customer service experience was also disappointing; a manager at the Galeries d’Anjou location directed me to contact the original store instead of assisting. As a result, I will no longer be making purchases from this retailer.

Je suis allé à la succursale des Galeries de la Capitale samedi dernier. J'en suis ressortie absolument enchantée!

Laura m'a donné un service attentionné et avec patience, elle a été vraiment gentille!

J'adore cette boutique où je trouve toujours ce que je veux! J'adore mes nouveaux vêtements!

Today I went to Melanie Lyne coquitlam branch.Im their regular customer always had a nice experience.But today the shop attendant who started serving me was extremely rude and asked me I can only take 6 pieces in the try room although from my past experience all the clothes I chose were kept in the try room .then when I was looking at the pants sizes in display she came forward making sure I don’t ruin their setting and asked me very rudely which size I want .She gave so unfriendly vibe !whenever I go to melyine Lyn I always get top notch experience and that’s why I comeback to shop there
But today was a bad experience…I then didnt want to take her help and ask the other lady there to help me who has always been very active and sweet .
There was pure discrimination and I could feel it .
I will definitely try to avoid this branch if that lady is around

My community mailbox was broken into 1.5 hours after delivery of their merchandise. They were the owners of the delivery insurance. On the plus side, after 2 days they agreed to replace the item. However, the wording of the email admonished me for not going to the mailbox right after delivery, said this was a one off concession. No apology for the experience of being robbed, just an email blaming the victim.

Outdated return policy of 14-days.
Clothing stores are typically a minimum of 30-days to as much as 90.
Melanie Lyne will be another one that fades away. However, looking forward to their liquidation sale.

New return policy they have sucks. Can’t believe they are scamming people like this. Will never shop at this brand again. So mad right now

I ordered a blouse online on December 20 specifically to wear for a New Year’s party. At the time of purchase, shipping was advertised as 2–3 days, and my $112 was charged immediately.

After that, it was one delay after another:
December 24 → December 26 → December 29 → December 30.
By December 31, the blouse still hadn’t arrived.

I called customer service around noon on December 31 to request a refund, since the item was clearly not going to arrive in time and I had to buy something else. The response was incredibly dismissive. I was told they needed to “follow up with FedEx,” even though the timing was already irrelevant. No apology, no accountability, no concern for the inconvenience caused.

On January 2, I received an email saying the order was “on the way.” At that point, it was useless. Still no apology, no acknowledgment that they failed to deliver on their promise.

Charging customers immediately, missing delivery commitments, and offering zero empathy or solutions is unacceptable—especially for a brand at this price point. This experience showed a complete lack of respect for customers’ time and money.

I will not be ordering from Melanie Lyne again.

BUYER BEWARE I received a toque for Christmas from Melanie Lyne. I don’t like the oattern on it and wanted to exchange it for a plainer one. Unworn. Tags still attached. Two days after Christmas. Have a gift receipt. Store refused to let me exchange it as it is a “personal item” despite toques not being listed on the receipt as an item that can’t be returned and despite issuing a gift receipt. I am furious. My husband is upset that he bought a gift for me thinking it could be exchanged if it wasnt right I spend thousands of dollars in that store every year. No more. If you want to lose a long time customer over a hat, so be it. There are many more places I can spend my money. #MelanieLyne

I worked for Melanie lyne and was treated horrible. I wrote the company and was dismissed. This is how a big company treats employees

I received a damaged coat and was told I couldn’t be refunded to my original method of payment, so they issued me a gift card instead. I used that gift card to purchase two items. I kept one, assuming the gift card had been applied to it and that the refund for the other item went back to my credit card. Nope — I was charged on my credit card and refunded onto another gift card.

Believing I still had a balance left (and after being given incorrect information by a sales associate), I made another purchase using the supposed remaining amount. When I realized how confusing and shady this refund process was, I called customer service to ask if I could return the recent purchases and get my money back — but they refused and wouldn’t even escalate my concern to a higher department.

Terrible customer service, and the clothing is overpriced and mostly cheap polyester. I’ll never shop here again.

I tried to return a clothing item
unworn and with tags still attached. I was emailed back stating they would not take the item back and not deliver me a return voucher. They have a strict return policy which is 21 days, which makes it very difficult as this is a gift item. I was offered zero leniency. Going forward I will not order from them again as their competition has much more gracious return policies. I haven’t come across this before and I order a lot of clothing online. Being in the customer service business, they can’t afford to be showing a lack of care and concern for the satisfaction of their customers. Stay away from Melanie Lyne clothing store.

I went in person to Hillcrest Mall to exchange 2 items I bought online on sale. They actually tried to charge me full price for the smaller sizes instead of the sale price!!! OUTRAGEOUS!
After shopping there for more than 20 years, I am done with them. Very bad policy and customer service.

They sold me a pre- worn shirt with make up on the collar and wouldn’t take it back. Tried to blame me but I don’t wear make up.