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I purchased a blouse from ML Coquitlam centre. I am sure I heard that return policy is within one month. I returned it after 16 days. They refused to return my $ saying their return policy is 14 days. I did not read it on their receipt. However the sales person consulted with her supervisor, who consulted with the store manager who insisted to give me a gift card. I did not read any where that the return policy is 14 days. Staff has not been customer friendly at all. This is not an acceptable attitude from such a high end store.

Worst customer service ever! My purchase order was lost in post and had to deal with both Canada post and ML staff to prove that I didn’t receive the package and it was misdelivered to another address. They told me first that they will send me another jacket similar to the one lost then they changed their mind and told me to deal with Canada post to get compensation! Ordeal still going on! Will never buy anything from them again!

The sales associates at the west Edmonton mall location were ignorant when i entered this store location. I wasn’t acknowledged or greeted let alone ask for assistance. If Melanie Lynn prides their clothing as being high quality then the staff should also be pleasant and friendly.
I noticed upon walking in, none of the 2 staff on duty took notice. This is awful customer service as well as not being treated well because I’m a person of colour. It is imperative that everyone needs to be treated with dignity and respect regardless of their race, gender, religion etc.

I ordered a dress online and unfortunately they canceled my order because this dress was out of stock. I do understand that this happens sometimes but taking forever to refund the amount is really ridiculous. Why do I have to pay interest on my credit card for item that was canceled and not even shipped, will they refund the interest paid too.
I will never buy again online from this store .

Used a $250 gift voucher for online purchases which I discarded after use. Had to return a couple of items instore but was told I could only have the money refunded on new gift card which had to be sent out to me by post from ‘Head office’. This would take at least 10 days! The store manager said she was not able to issue a refund on a store card there neither was I able to use my refund to buy something else. No other store has this policy. Absolutely ridiculous. Customer service awful. Never buying a gift card from this store again.
I would give a ZERO for experience if I could.

I walked into the Masonville, London, On store this morning with a pair of pants I had bought some months ago. I was actually wearing a similar pair in a different colour today. I showed the manager a flaw that must have been there since the pair was first stitched but came apart now. She first assumed I wanted to exchange, I said no just support with a fix. She refused, bought too long ago, no seamstress for fixing etc. I have been in their system for the past several years but will no longer be walking into this store. The flaw was not created by me and I now understand there will be no support forthcoming. Incidentally, I had gone into the store yesterday but was asked to return today as the manager would be in. Waste of my time and money.

Melanie Lyne is owned and operated by the same founder of Laura. The company sells the most fancy, classy, beautiful looking clothing a person can ever want. The outlet stores have wonderful sales you cannot miss! I find styles, designs, cuts, patterns, and colours of tops here that I can't find anywhere else. At the mall, it's super pricey, but at an outlet, it's a dream come true. They excel even other 'big brand names' most people hear about, but that don't have half the style as Laura and Melanie Lyne. If you're someone who is looking for something beautiful, something classy and stylish, something full of colour, patterns, and design, not the ordinary or average clothing, then shop at this company.