LaCie Omdömen 

Worst support EVER!
Apple Catalina was released and I held off upgrading just to be sure Lacie got their ducks in a row as I needed the 5BIG disk to work after upgrading.
Once Lacie confirmed that their RAID manager and firmware worked I took the plunge and upgraded the Firmware on the 5BIG. It then caused instant issues with the OS On my MAC but not a problem as I did as it stated and upgraded to Catalina.
Anyway that was 3 weeks ago and I have had no correspondence or calls back to my multiple support tickets, honestly LACIE has the WORST support EVER!
I cannot believe that their top of the range disks have such awful support, if I had not upgraded the firmware as LACIE suggested then I would not be without my data for 3 weeks.
I am so disappointed that when I come round to replacing my suite of disk arrays next year I certainly won't be replacing them for LACIE ever again.

Horrible customer service. I purchased a 5tb drive from them at Apple and has only worked a few times. I have called to address this issue and nothing has been resolved.

Ich musste mich wiederholt an den LaCie-Support wenden, da mehrere 2big Quadras sich nicht in Betrieb nehmen ließen. Die Erfahrungen, die ich mit dem „Kundenservice“ machen musste, war in beiden Fällen ungenügend. Weder konnte mir weitergeholfen werden, noch wird zuletzt überhaupt geantwortet!
In beiden Fällen zeichnete sich der telefonische Support durch mangelhaftes technisches Wissen aus und ich wurde lediglich mit 08/15-Phrasen vertröstet. Dass ich jetzt noch nicht mal mehr eine Antwort bzw. weitere Lösungsvorschläge erhalte, schlägt dem Fass den Boden aus und qualifiziert LaCie für den Anwärter „schlechtester Kundenservice“. Bisher hatte ich noch nie technische Probleme mit meinen LaCie-Festplatten, aber die Erfahrungen mit den zwei 2big Quadras sind derart ernüchternd, dass ich zukünftig keine Produkte mehr von LaCie in Betracht ziehen werde.

Horrible customer service. I purchased a Lacie rugged portable hard drive (orange casing). It came with a defective thunderbolt cable. I've been communicating with customer support now for almost two months. The first time my order was canceled and they try to say that I canceled the order. The second time I called, they said they were out of stock. I keep getting the run-around from them. I will never buy a Lacie product again. Worst customer support ever! You've been warned.

Bought my 2tb Lacie harddrive because it was supposed to be "the s**t". Ejected it as supposed to every time after use and kept it in my backpack where it was protected from punches and whatso. Still it started beeping just this night, which I read means "crashed", less than seven months after purchase. I am incredibly disappointed. I just sent an email to the warehouse I bought it from, so they can start a warranty claim.

LaCie is by far the worst company i've ever had to deal with, yes, they are polite, but dont expect a quality level of service.... Read on :)

So, earlier in Jan of 2015, i purchased a 6TB Lacie D2 Thunderbolt 2 with the added SSD Upgrade. I have a Macbook Pro, but I also run windows on this machine too. I managed to get the drives formatted to ExFAT without any help from support.

With the SSD Upgrade you can only connect via Thunderbolt, but i could not get it to mount in Windows OS, mounted fine in Mac OS. So I emailed support.

My first email was sent to them on 23rd Jan, I got a reply on 27th (4 days), their reply was it had been passed on to technical support and they would get back to me with an answer. So, I waited...

I then emailed them on the 3rd Feb (7 days) asking where was my fix and why no one had got in contact. A reply finally came on the 9th Feb (6 days) but not quite what i was expecting...

Their response was that the SSD Upgrade required a driver to work on Windows OS and their tech team had no intention of making one. Anyone who knows about Thunderbolt, will know that it is now available on a lot of PC's as well as Macs.

Anyway, I obviously asked to return the item, 'Sure! No probs!' they said. They even said they would organise the courier etc.. Great! I thought. It is now the 17th Feb, I've had no contact from the courier as obviously i need to print out the tracking/postage slip and organise a collection date which LaCie said they would.

So my advice to anyone purchasing a LaCie product, expect a great quality expensive product, just don't expect a quality level of service to match!

1TB
Rugged USB3
Thunderbolt Series
Purchased: 2013
Price: £169.95
To keep things simple: 10Gb/s is about 1250MB/s 5Gb/s is about 625MB/s.

My son purchased a LaCie on the recommendation of myself (I own a LaCie), now we are both feeling as though we have been deceived. He originally intended purchasing the USB3/2 version, but as he had just purchased a new Macbook Pro, decided to to take advantage of the vastly extra speed of Thunderbolt, so he purchased the USB3/Thunderbolt version at a vastly greater price. The first time that he had cause to transfer an unusually large file (over a year later), we now find that the 5400 rpm spinning disk can never take advantage of even the full USB3 speed, and certainly not the Thunderbolt! So why is Thunderbolt on this device?
We do not expect the full Thunderbolt speed, but we do not consider 7 to 8 Gb/s to be unreasonable. After all on the packaging in large graphics, it states “up to 10 Gb/s”. Thunderbolt does not even come anywhere near the USB3 speed. Thunderbolt should certainly exceed USB3 (otherwise why include it). Firewire 800 is 100 MB/s only 10 MB/s from the average Transfer Rate of his LaCie!

As we have now discovered he has paid approximately a £90 premium for something that is of absolutely no use to him (or almost anyone else!).
So anyone considering any device with Thunderbolt needs to take into account the fact that a spinning 5400 rpm (and almost certainly the 7200 rpm) HDD will never be able to get to 1250MB/s transfer rate. So should purchase the USB3 only version. All this info should be on the box, but instead it is buried in the Tech specs on the LaCie website.
It looks as though even if an SSD were in this device the transfer rate would still max out at 385MB/s (just over half the speed of USB3).
Thunderbolt is great (on the appropriate device), but USB3/2 is more than adequate on this device.
I also know that LaCie are by no means the only manufacturer doing this.


Response from Lacie.

According to the information you have provided from the speed-test you performed, your drive is, in fact, performing up to specifications. As you noted on the LaCie.com website, the average transfer rate for the HDD version of your device on USB 3 & Thunderbolt is 110 MB/s. As you know, the top transfer rate of Thunderbolt, and even USB 3.0, is much higher than this, but you have to keep in mind that there are other factors that affect the overall transfer rate that your drive will achieve. The largest factor that would affect the transfer rate, is the fact that behind these interfaces is a rotational hard disk drive. While the interfaces themselves are capable of incredibly high transfer rates, the actual transfer rate will be bottle-necked, so to speak, by the speed of the rotational HDD that is reading and writing the information. Rest assured that your drive is performing up to the standards to which it was manufactured to operate at. If you have any further issues with your LaCie drive, please do not hesitate to contact us at your convenience. I want to thank you for being a valued LaCie Customer and have a happy new year.

Regards,
LaCie Technical Support

Ma carte bleue a été piratée et plusieurs achats de sommes importantes ont été débités sur ma carte. J'ai porté plainte et demandé le remboursement par ma banque. Cela a été fait et tout est rentré dans l'ordre.
le 24/3/2014 j'ai reçu un mail du Président du conseil d’administration et Directeur général de LaCie SA pour m'informer que Lacie a été piraté et me donne les détails dont les 4 derniers chiffres de ma carte bleue ainsi que la période d'achat concernée. Depuis plus aucune nouvelle !!
Je n'achète donc plus rien directement sur le site Lacie.
Désormais, Je passe par d'autres sites pour acheter les produits Lacie qui m'intéressent.

Le site est simple et clair ! Il y a de très bon produit.
J'ai acheter un disque dur Blade Runner et une clé USB Rugged, ces produits sont non seulement fiables et résistants, mais il m'offre un design magnifique, j'en suis extrêmement content.
Je n'ai qu'une chose à dire, MERCI !!

Marc

har kun haft problemer med mine 2 lacie classic hd bokse , købt inde for 3 år , dum som man er , fordi de er billige i nierle , de praler med den afspiller alt , men det passer ikke , har fast forbindelse gennem router til pc og boksen , mkv filer og blueray køre bare , så længe boksen ikke bliver varm og stopper filmen midt i det hele , men dvd sub og iso kan den slet ikke finde ud af , ikke engang hvis jeg har en ekstern harddisk i usb på den , og ja har skrevet til dem , desværre for dem bliver boksen varm og brænder fast midt i en film , og er der noget mere træls ? , næste gang hedder det TWIX boks , ja det koster lidt mere , men i følge venner dur det

L'Harddisk lacie da 500giga, usb2.0, mi è durato meno di un anno (senza mai cadere o prendere botte). Costano poco è vero ma, per quello che riguarda la mia esperienza, sono poco affidabili.

Hvis det lykkes for kunden at få et svar fra Lacie Support, ja så går der formentlig en uges tid. Alle svar er kopier og indsæt fra deres knowledgebase eller FAQ. Ubrugeligt og upersonligt.

jeg har nu for 6 år siden købt en ekstern hardisk fra lacie, hvor efter der ikke har været problemer med den, men for nylig er strømforsyningen gået i stykker og jeg kan derfor ikke starte min eksterne hardisk mere...
Har efterfølgende haft kontakt med Lacie (beskeder der har været et godt stykke tid undervejs) om mit problem, hvor jeg selvfølgelig snakkede om muligheden for at købe mig en ny, men at den havde stået som ikke på lager i måneder.
Kontaktede herefter igen Lacie for at høre hvornår de ville have den hjemme, dette resulterede i at selvom garantien for længst er overskredet, får jeg nu tilsendt mig en ny strømforsyning kvit og frit.