LaCie Omdömen 

I bought an expensive 2Big RAID Dock in 2023. It failed after a short while so I returned it via the correct LaCie channels and a replacement was sent to me. I registered the first unit.
Today this replacement also failed but LaCie (Seagate) are now saying that the part and model numbers of the replacement unit are not for the Australian market (even though it was what they sent me as a replacement) and will not honour warranty (even though the unit is shown as being covered until 2028). Pretty dodgy really.
I think users would be better off getting a good quality enclosure and drives and build their own unit. Very disappointing.

I have owned the rugged drives since they started making them. After the Seagate buyout they pretty much became junk. I bought a rugged Boss with SD card reader and 4 TB which wasn’t a cheap purchase. I planned to used it exclusively with my new Leica M 10. After the warranty expired and I mean literally to the day it simply died. Started clicking beeping and light flashing with no recognition by any computer. Luckily I back up my drives when I return from the field. So I didn’t loose any data. I was out around 400,00 for a barely used RUGGED drive. I didn’t even have to drive s truck over it to kill it. Meanwhile my original Lacie still works fine after 10 years never a problem. I seriously recommend any cheap drive. Seagate has cheapened a great product and sold it on the merits of the original. Don’t waste your time asking for any compensation or a new drive. They don’t care about their customers. There are many better products to choose from. Daniel F Steinhauer

This is my third Lacie drive and it died after two months. The other two died also. Customer service is atrocious. Tech support is not qualified, and apparently understaffed. My fault for buying these drives after a bad experience. Stay away!

I've got 3-4 drives and they seem to work fine for a year or two, then the port gets wobbly and they're not as reliable. Never lost any data though, worst case I've had to use a dock because the port wasn't working.

Just trying to get a Network Space 2 unit to be seen on the local network.

Click you want help - nope no help just another useless page with a bunch of useless options.

One of the worlds worst support sites, structures and 'help' TOTALLY TOTALLY USELESS

Lacie harddrive sucks

I have had 3 Lacie harddrives now and a lot of failures on them; suddenly not working, not connecting to my laptop or other times extremely slow. Never buying a Lacie again

Bought the Lacie 2 TB mobile drive about 13 months ago. To back up photos and videos. Completely stopped working after 2 uses. Lacie must have been bought out by by Seagate. Spoke to tech support... utter rubbish. But they can point you to a company that if you pay them can retrieve what is on the broken drive and sell you another one. Absolute SCAMMERs.
The product does the exact opposite of what they say it will do. It does not protect your data.

DO NOT UNDER ANY CIRCUMSTANCE buy anything from Lacie/Seagate. SAVE YOURSELF the time and money and buy another brand.

I bought this piece of junk, the Rugged Lacie 5TB brand new. I backed up my data onto this hard drive, plugged it in a month later and it won't start. It just wouldn't turn on. I only used it ONCE. Now here's the "SUPPORT" - Seagate will make YOU pay for your own return even though the product is supposed to be under "warranty" and even though this junk stopped working in less than a month. After I shipped it and paid out of my own pocket to send it to their warehouse in Mississauga, I've been waiting 3 weeks for a response from them but they tell me they still haven't seen my shipment. I provided them with a tracking number which shows it has been delivered by Canada Post but they still tell me they cannot find it. Every time I chat with their support reps, they just tell me they are escalating the situation but the next person 48 hours later says the same thing, while no body from their team is actually doing anything at all. PLEASE STAY AWAY FROM THIS JUNK and buy another product instead or you will risk your time, money and data depending on it.

I have 8 events coming up and if I lose my data on my laptop, I will lose tons of money as I'll have to turn down these events. All thanks to Lacie and their nightmare of a product. At the least, they should be sending me a replacement but NO, they just have low paying reps at their chat team that don't give a damn and will say anything to get you off the chat. WORST WORST WORST product in the market and I am really shocked that in 2024 with all the tech around us, we are seeing companies like this that operate like their in 1990.

The LaCie d2 pro goes into sleep every minute and then takes 20 sec to start again. LaCie has been bought by Seagate and the only support is only via chat to Seagate where you have to wait long time for answers which are always unqualified. The hardware is often good but it is totally impossible to get qualified technical support. LaCie should start their own support again! Buy another brand than LaCie and Seagate where you can get support!

I recently purchased the LaCie Mobile Drive. My experience with the LaCie Mobile Drive has been extremely disappointing. It has not only failed to deliver on its promises of reliable data storage and fast performance but has also caused significant data loss and stress. I would strongly advise potential buyers to consider alternative options from more reputable manufacturers. LaCie needs to address these fundamental flaws.

Bought a LaCie Mobile Drive SSD. Didn't work at supposed speed. Contacted customer service. Outsourced to India. One question, unanswered. 30 min waste of time (mostly asking my info). Case number created, never heard from them again. Incompetent customer service. LaCie (seagate) lost a customer.

I strongly advice !!! Do not buy any Lacie Big tower raid systems...i had two of them on the past. The first one failed after 2 years and i had long discussions with LACIE about the guarantee the second one is exactly the one as described in the video and it failed adter 5 Years and 7 Months and was not covered by the 5 years guarantee. We had troubles nearly with the beginning and latest MAC OS does not support these towers properly...what a waste of money !

One of the worse if not THE worse hardware company out there, bought a Big 5 drive that constantly sounded a high-pitch alarm every second when something was wrong despite being able to use the device and there was no way of turning it off; typical non-joined-up-thinking I come to expect from French companies! This was sold as a device to use in a studio environment but it drove everyone in the office mad until such time the data could be rescued from it and moved to a more reliable unit. Avoid LaCie like the plague!

Hard drive broke in less than two months. Did not drop or anything. Tried calling every customer service number I could find and none of the phone numbers worked. Messaged them on Instagram, no response. Left a comment, they deleted it. Ended up bringing it to a separate repair company, even though I had registered my drive and it said that I had recovery service included. The private company who is attempting to fix it said LaCie is "not their favorite" - point taken. I learned my lesson. They apparently don't have customer service and I won't be purchasing again.

I purchased this drive on the recommendation of a friend. I have never ever purchased a LaCie product before, but was told that these are not good drives. I decided to give them a chance. Spent too much for a 5tb drive only to have it work for about 10 times. This was used for back up purposes, so it did not get much use. Now, my mac will not read or recognise the drive. I should have listened to my gut, and purchased something that wasn't all hype. This drive is a piece of overpriced crap and now I have to somehow return it to get it replace. Do yourself a favour, don't buy LaCie. They are no better than lesser priced drive. I think they are a scam.

Here is the update to this terrible product. I managed to get them to send me another drive, to replace the one that was defective. But get this, they don't send a new one, they send a refurbished one. What kind of crap is that. I paid full price for a defective drive, I should get a new one... not a refurbished. And to top it off, the refurbished is also defective. What a sham of a product, and they should be ashamed of themselves. I have had many, and I mean MANY hard drives, and all but this garbage work. DO NOT PURCHASE LACIE PRODUCTS. 2 OUR OF 2 BAD DRIVES IS BAD!!!

I have just bought a LaCie 5tb Rugged HD. It promises a simple connection and setup. But, as soon as I connected their USB cable to the port a message flashed on screen saying 'power surge in USB port. Port cannot supply power required. Remove and reset'. Tried both with and without connecting hard drive to other end of cable, after resettingports working OK. Tried online help; suggest they've all died. No response at all. Tried recommended LaCie tech help base in UK, turned out to be USP Haulage company in Coventry. How do they get away with this? My next step is to send the HD back to Amazon and try to get my money back.

Katastrophe was Support betrifft.
Online geht da gar nichts. Man findet nichts schnell und dann funktionieren die Web-Seiten nicht.
1 Rugged LaCie 2 TB defekt. Eine Ersatz bekommen refurbished. Nach 4 Wochen auch kaputt. Kein Datenrescue greift. Hardware von einer zur anderen Sekunde nicht mehr zugänglich.
Ich bin maßlos enttäuscht, das Garantieanspruch aus technischen Gründen über den Support nicht funktioniert. LaCie ist für mich Geschichte hiermit- Und da die jetzt zu Seagate gehört, die für mich auch. Das ist jetzt das dritte Produkt von Lacie/Seagate, was in halben Jahr defekt ist. Da stimmts doch gewaltig nicht mit der Qualität.

I have my hard drive under warranty and I had paid for the DATA recovery. While I was doing a back up the hard drive simply faded. No computer recognises it nor does the fan work.
Everything was fantastic while talking with the customer service until they tell me that, if they FAIL recovering my data and I want my faulty hard drive back, they won't replace it and I will have to pay for delivering it back to me. Basically if they FAIL to recover my data they refuse to replace the FAULTY hard drive with one that works. I bought this less than a year ago... THERE WARRANTY IS NOT LEGAL UNDER EUROPEAN LAW. THEY MUST REPLACE THE FAULTY HARD DRIVE. Also, I must make a decision before hand so I can't talk to lawyers and verify my rights....

Hard Drive wont connect.

Online support doesn't resolve the problem, no way of getting direct contact with Lacie.

£400+ drive now useless. Lacie no help and doesn't want to talk to you. Will never buy again.

I am a professional photographer based in Milano.

I recently had a highly disappointing encounter with Lacie's customer support live agents. Despite reaching out for assistance, I was met with unprofessionalism and a complete disregard for my concerns.

Firstly, I was hung up on not just once, but three times during my attempt to seek help. This lack of basic courtesy is completely unacceptable and demonstrates a lack of respect for customers.

Furthermore, when I requested to speak with a supervisor to address the ongoing issues, the live agents outright refused to transfer me. This is a clear indication of their unwillingness to take responsibility and resolve customer problems effectively.

To make matters worse, the agents didn't even bother to read the transcript I provided, showing a lack of attention to detail and a disregard for the customer's time and effort.

It is truly disheartening that a company like Lacie, which prides itself on providing reliable and high-quality products, fails to offer the same level of service and support. As a professional photographer, I expected better from a brand with such a reputable name.

I urge potential customers to think twice before purchasing Lacie products, as the lack of competent and respectful customer support can quickly turn what should be a positive experience into a nightmare.

I hope that Lacie takes this feedback seriously and works towards improving its customer support services.