Western Digital Omdömen 665

Bad company with a cold and unfriendly attitude to customers. I purchased their product to protect my data. It did the exact opposite of that. Twice.

J’ai perdu toutes mes données. 2ans de travail à la poubelle.

The hard drive died after a couple of months, barely used. I regret choosing WD; don't make the same mistake.

i will never using western digital again. yall need to honor your customers better. they wont see if the product they sell is under warranty or not. i talked to the gentleman on the phone and he said he couldnt look it up haha!. yall are foolish and rip ppl off. i asked for a replacement part and first thing they ask for is a reciept. it has a SERIAL NUMBER FOR A REASON! if it was stolen you would know that already. you want a receipt because you dont want to BACK YOUR PRODUCT!

Letztes Jahr habe ich ein NAS der MyCloud PRO Serie gekauft.
Das Gerät verfiel immer wieder in den Ruhezustand und ließ sich nicht mehr aufwecken.
WD Support telefonisch nicht erreichbar.
Ebenso nicht per Chat.
Per Mail habe ich Kontakt aufnehmen können, aber keine vernünftige Hilfe bekommen.
In meiner Verzweiflung habe ich ein Austauschgerät bestellt und auch bekommen.
Dies funktioniert zwar, jedoch hat mir WD die Garantie nicht übertragen.
Zusätzlich ist das Austauschgerät nicht in der Lage Updates zu machen.
Ich habe mich jetzt wieder an den WD Support gewendet, in der Hoffnung Hilfe zu bekommen.
Nebenbei schaue ich mich nach Geräten anderer Herstelle um, die Seagate Festplatten verwenden.
Bloß nichts mehr von WD!

The drive stopped working just after I copied 3 TB of backup data onto it.
The replacement drive also died after less than a year. I lost my Backups.
I didn't even know that drives can die before I started using WD Passport. I never had such issues with HDDs in the past. Not a reliable drive for backups.
The replacement process is slow.
The customer support is useless.

Unglaublich: Eine WD mit 4TB und eine mit 5TB laufen nicht mehr an. Reparatur im Reinraum würde je 1000 Euro plus kosten.

Mir wurden WD-Festplatten als sehr gut empfohlen. Daher habe ich zwei Festplatten bestellt, die aber niemals angekommen sind. Mir wurde die Rückerstattung zugesichert, aber dies ist nicht erfolgt. Nun reagiert niemand mehr auf meine Emails. Schade.

I ordered a 10tb WD red Pro and it was DOA which is bad enough. However the fact that they do not offer the option to replace is ridiculous. You have to send back the faulty drive for a refund and re-order (if they still have stock). The refund policy is way too slow and after nearly two weeks of them receiving the faulty drive back I have still not received my refund. They say to allow up to 10 working days which is far to long having been supplied a faulty product. If I were to buy another it would be through Amazon where the customer service / return process is what it should be.

Je reçois un disque neuf… qui affiche 0 GB. J’exécute tous les tests possibles, je contacte le SAV… et là, c’est le festival.

Pendant plus d’un mois, je galère avec eux. À un moment, on me sort que mon disque serait une contrefaçon. Oui, vous avez bien lu. Mon disque acheté neuf, avec facture, serait une contrefaçon. J’envoie toutes les preuves, toutes les factures… et là ? RIEN. Pas de suivi, pas de mise à jour, personne ne répond. Si vous voulez des nouvelles, il faut appeler vous-même et espérer tomber sur quelqu’un de vaguement humain.

Je les relance encore et là, la réponse du siècle :
« Oui, votre disque est bon… mais il faut attendre que notre équipe informatique corrige le problème. »

Autrement dit : ils reconnaissent leur erreur mais sont incapables de rien faire, tout doit passer par leur système interne lent comme un escargot. Faire une exception ? Impensable. Aider un client qui subit leur incompétence ? Jamais.

Bref, un SAV complètement désorganisé, arrogant et inefficace, qui vous fait perdre du temps, de l’énergie, et surtout votre patience.
Si vous aimez le stress gratuit et l’incompétence à l’état pur, foncez. Sinon, fuyez.

I own THREE P10 4TB external hard drives and I accidentally dropped one in 2023 that developed the "click of death" so I bought a replacement. I just returned the replacement as it developed more than 1400 sector errors (and it was never mishandled). Now, another P10 drive (SN: WX410698VJZT) is dying (it also has many sector errors and has never been mishandled) but I bought it in 2020 so warranty is not an option. I orignally bought the P10 drives because they were portable, fast and large enough to store all of my family videos, photos, system backups and work. Due to the sector errors, some IMPORTANT files are now inaccessible and transfer speeds are dead slow so I am incredibly disappointed and do not trust "spinning" hard drives anymore. I used to manage computer systems more than 2 decades ago and knew WD were reputable - now I know WD are not reputable at all. It is unfortunate that high capacity SSDs are so expensive and their long-term reliability is yet to be proven.

I don't think it's worth the value 200–300 quid for 12TB I bought 3 when they were cheaper, and they are now failing after 2–3 years, that will eventually die for all of them, because it is mechanical [moving parts] these days SSD lasts nearly 50 years or more if you baby it, the rich lobbying all the SSD's that's why they are expensive, but don't Western Digital think it's time to sell these mechanical drives for way less and Amazon can sell them for less too? Come on man let us gamers buy this for £100 so we can each get a couple, the technology is old now by decades. 100 quid sells more you make more money, I will never buy these at 200 quid or more, more people be able to afford it hence more money made.

I would not put all your games or files in one basket aka this hard rive, it will eventually die on you, so gotta either have a backup and just delete to make space instead of buying new hard-drive all the time. This will also teach companies not to overprice hardware if you can re-use something, it works better for the economy.

Storage capacity-High 12TB that is 12,000gb, but you only get about 10,900gb usable Just how file systems work.
Portableness- I wouldn't move this around, it is mechanical and those have moving parts, if they are moved they end up failing and you lose data. Also, don't move the USB cables when they are switched on.

Connectivity- Ran it on Windows 7 the best OS on the planet, it is plug and play if not then do this in Windows 7:

1. Right-click *My Computer* (or Computer) on the desktop or Start menu.
2. Click *Manage*.
3. In Computer Management, go to *Storage* > *Disk Management* (left side).
4. Find your new drive—it'll say "Unallocated" or "Not Initialized" Might be unknown in some cases, either way you can right-click the grey area there and initialize for step 5.
5. Right-click the black bar (the whole drive), pick *Initialize Disk*.
6. Choose *MBR* (if under 2TB) or *GPT* (for 12TB—must be GPT, or Windows won't see the full size). Hit OK.
7. Right-click the new unallocated space.
8. Pick *New Simple Volume*.
9. Click Next, keep the max size (it'll be around 10.9TB), Next again.
10. Assign a drive letter (like E: or whatever's free), Next.
11. Format: File system *NTFS if using Windows Operating System, Allocation unit size **Default, label it whatever—like E.G "Gaming". Check **Quick Format* if you're impatient (saves time).
12. Finish.

Done. It'll show up in My Computer as 10.9TB-ish usable. If it glitches, restart—Windows 7's picky with big drives sometimes.

This drive can be used with either games on Xbox which should be ready to play if not when you connect it to Xbox or PlayStation it will ask you to format it, and it is automated hence plug and play. It can also be used on desktops and computers as a file drive.

Even at 7200 RPM, this mechanical drive's one of the fastest HDD's [Hard-disk drive], but 300 quid? Nah, too steep. Grab a 4-8TB SSD instead if you can find a decent price, they last 10–15 years no problem with normal use; they only wear from heavy writes. Light stuff like games or docs? Could easily hit 50-100+ years. Way quieter, way faster better value for money.

I would not buy this, only 3 years warranty insurance and these 5TB P10's have all failed on me within that time, lesson learned I would say, I contacted the manufacturer, and practically begged them to fix my drive, they called me from the Netherlands just to say that it was out of warranty, and they couldn't help a customer who has bought their hard drives since the 1990s, figured they would do me a solid here, but lesson learned these hard-drives are [[*Guaranteed*]] to fail within 3–5 years and as such they are no longer worth their 100 quid value for data loss.

Trust me save your money the company doesn't care about you not like they used to back in the 90s and early 2000s.

I've bought dozens of WD external drives over the past 15 years and my conclusion is that their consumer drives are junk, with many failing within a year or two even with minimal use.

I have had many replaced (WD will replace them if you register them at wd.com), but the replacement drives come with no warranty and the latest replacement I received came with:

65 Power-On Count
186 Power On Hours
60 Reallocated Sectors Count

In other words, my replacement drive was a second-hand FAILING drive, not a proper replacement, WITHOUT any warranty.

Instead, go for S****** EXOS or similar Enterprise-Class drives. You can thank me later.

J'ai commandé un disque dur le 21/12, il a été officiellement expédié le 22/12...à partir de là UPS à joué au ping pong avec jusqu'au 08/01 avant que je ne puisse le récupérer ! Evidemment après 2 semaines à être trimballé de camions en entrepôts, il ne fonctionnait même pas.
Et là le sketch du SAV commence. Premier point : à moi de payer le retour ! Comme il y a 20 ans. Ensuite ils ont reçu le disque dur le 20/01 (signature UPS comme preuve)...et n'en ont accusé réception que le 11/02 dans le suivi de mon incident SAV, évidemment sans aucune explication entre temps ! Et depuis plus rien, toujours aucune expédition, juste le néant. Donc j'ai payé 250€ il y a 2 mois, et je n'ai toujours rien.
Franchement, pour faire ça, fermez votre boutique en ligne et laissez des vendeurs sérieux s'occuper de la distribution.

My Cloud Expert Series EX2 Ultra - om de twee jaar crasht de NAS en zijn de schijven niet meer bruikbaar en zit je aan de data recovery. Echt een waardeloos apparaat.

Très très mauvais, plus d'un mois que j'attends des nouvelles d'un disque dure renvoyé pour remplacement.. des "tickets" mis à jour qui ne servent à rien ,aucun retour, le vide intersidéral.

To summarise roughly 6 months ago I purchased a number of drives for my businesses NAS server. 1 drive was faulty so I called customer service. The representative was fantastic and recommended I return the device as it was under 14 days from purchase.

Now months later and numerous calls with your support staff I am still yet to receive my refund for this drive. I have heard excuse after excuse and blaming a system upgrade but frankly I should not be spending my time constantly calling for updates

Unfortunately this is still unresolved and I am still waiting.

I’ve been building rigs for 20 years and I have never dealt with a company as difficult as WD/SanDisk. I’ve had two of their NVMe drives fail in less than a year. My 4TB SN850X flagship just died out of nowhere, and a second drive I bought for my son started throwing reliability warnings after one week of use. For "premium" gaming storage, the failure rate is pathetic. I have older drives from other brands that have been through three different builds and still work perfectly, but these WD drives are a total gamble.

The support experience was even worse. When I tried to RMA the 4TB drive, they basically refused to honor the warranty because of my location. Even though I’m in the EU, they claimed they couldn't handle the logistics or provide a functioning return label for my region. On top of the shipping excuses, their "warranty policy" is a joke. They actually try to tell you that the warranty is void if you remove the sticker to get better thermal contact with a real heatsink. For anyone who knows their stuff, you know these drives need proper cooling to avoid throttling, and in the EU, it’s actually illegal for them to void a warranty over a sticker unless they can prove you caused the damage.

It’s clear this company wants to hide behind technicalities and "void" stickers instead of standing by their hardware. Between the high failure rates and the fact that they will dodge your RMA if you live anywhere slightly off the map, I’m done with them. If you’re a serious builder who actually cares about your data and your consumer rights, save yourself the headache and buy a Samsung or a Crucial instead.

Quiero compartir mi experiencia para evitar que otros usuarios pierdan su dinero y, lo más importante, sus recuerdos o datos de trabajo. He tenido dos dispositivos de Western Digital y ambos han sido una decepción absoluta:
1. WD My Cloud (Original): Dejaron de darle soporte, lo que lo convirtió básicamente en un ladrillo. Empezó a fallar la conexión de red y la marca no ofreció ninguna solución. Al final, el disco acabó con múltiples clústeres muertos y tuve que desecharlo.
2. WD My Cloud Home (6TB): Pensando que habrían mejorado, compré el modelo Home. Hace una semana dejó de conectarse a la red. El servicio técnico por WhatsApp fue inútil; no ofrecen soluciones reales para un dispositivo que depende 100% de sus servidores. Si sus servidores fallan o su software decide bloquearse, pierdes acceso a tus propios archivos.
Harto de la situación, compré un NAS real (donde yo tengo el control). Saqué el disco de 6TB del interior del WD My Cloud Home y, para mi sorpresa, el disco está en perfecto estado. En el NAS funciona de maravilla, sin fallos de red y con una velocidad asombrosa.
El hardware de WD es aceptable, pero su ecosistema My Cloud Home es una trampa. Es una "nube" que depende de terceros y que te deja tirado cuando más lo necesitas. Por un precio similar al que gasté en estos dos aparatos, hoy tengo un NAS con mi propia nube privada, segura y sin obsolescencia programada.
Mi consejo: No malgastes tu dinero en la gama My Cloud Home. Ve directamente a por un NAS de verdad (Synology, QNAP o similar). No dejes que WD sea el dueño de tus datos.

Je me suis inscrit pour commander un disque dur recyclé présenté sur leur site. Impossible ! Sans doute est-il non disponible,mais rien n'est indiqué. J'essaie donc de joindre WD : impossible. Chat lamentable, n° de tel faux, et par mail il faut un n° d'incident !
Adieu WD