Western Digital Omdömen 665

Ordered a 10TB WD hard drive from the official website, I was repeatedly given the error that my debit card number was invalid until I switched to an alternative browser (MS Edge). Using MS Edge did not show a confirmation upon making payment for the item. Card was immediately charged for $219 and I received an email saying I had ordered "0 quantity". A subsequent email stated that they had automatically cancelled my order, but they did not refund me.
After calling Customer Support, I was met by an agent who did not speak English very well or even understand the issue at hand. After ten minutes of back-and-forth, I was told that the order number I had provided simply did not exist. I was forced to contact my bank to reverse the charge.
I can not in good faith recommend purchasing from Western Digital to anyone, no matter how appealing the prices may be.

The Project 2 in 24 tb configuration, completely failed in 40 days, leading to a catastrophic loss of 7tb of invaluable data. Western digital support has taken over 1 month to ship a replacment.At the time of this review i am still waiting for an update., this is the worse experience i have ever had with a hardrive of any brand, capacity or model. A total unprofessional device, support team brand and product. Avoid!!!

Articolo carissimo con scarsa qualità. Una oliera con particolare costruzione in cristallo all'interno che dopo pochi mesi si è staccata.Ho scritto all'azienda ma non si sono assunti nessuna responsabilità. Meglio trovare un'azienda più seria.

Acheter un disc dur. Qui a eu une durée de vie de 2 ans.
Tu leur demande comment récupérer t'es données ? on te propose 20% sur un autre disc dur.
Éviter cette marque !!

Es tut mir leid, ich kann das Gerät WD my passport nicht nutzen. Es wird an meinem pc nicht erkannt.
Alle Suchen im Netz bleiben fruchtlos. Keine Ahnung, was los ist. Keine Kaufempfehlung!

Duff drives, lack of assistance. Won't be buying any more WD equipment.

I'm having problems with a Western Digital external hard drive. When you get on the website it offers a phone number or support the problem is when you call it it prompts you to either get online or call another number when you call the other number it sends you back somewhere else it's just a circle no one wants to talk to you so I decided to chat. I chatted with two different support people on two different occasions neither one did anything more than waste my time. Then they told me that they would have someone call me we set up a day and time and they were almost an hour late for the call and he immediately stated that the best way to shut a drive down is to turn the computer off and then pull out the USB, what a joke that was. I said you mean to tell me I'm gonna stop what I'm doing turn my computer off pull out the USB then turn my computer back on open up all the files I had and continue to work, he said yes.
An even bigger joke was they sent me a coupon for 20% off my next purchase, were they serious.
I truly hope this is helpful to anyone that is thinking of purchasing a Western Digital product, after all is said and done no one really wants to talk to you.
I investigated Samsung products, and they have a team of support people that will gladly speak to you over the phone.

Zum Online-Shop kann ich nichts sagen, aber zu den HDD-Festplatten von Western Digital leider einiges – und leider nichts Gutes.

Ich habe über einen längeren Zeitraum hinweg (4-Jahre) mehrere Festplatten von Western Digital im Einsatz gehabt – und kann nach dieser Erfahrung nur dringend davon abraten.

Die Platten sind extrem unzuverlässig: An einem einzigen Tag kam es zu bis zu 26 Ausfällen – an einem anderen „nur“ 4, aber selbst das ist inakzeptabel. Jedes dieser Ereignisse führte zu abrupten Abbrüchen kritischer Prozesse, was sowohl Zeit als auch Daten kosten kann. Besonders im professionellen Umfeld ist so etwas ein absolutes No-Go.

Außerdem zeigt Windows nach den Ausfällen regelmäßig sogenannte „Geister-Datenträger“ an – nicht mehr existierende Laufwerke, die sich weder normal auswerfen noch verwalten lassen. Das System lässt nicht einmal zu, den Laufwerksbuchstaben erneut zu vergeben, bevor man den gesamten Rechner neu startet – eine Katastrophe für jeden, der auf einen stabilen Workflow angewiesen ist.

Als Bsp. zum Vergleich: Seagate-HDD-Festplatten, die parallel im Einsatz sind, hatten in über 6 Jahren 3 oder 4 Ausfälle – das ist ein Unterschied wie Tag und Nacht. Während Seagate konstant stabil läuft, scheint Western Digital mit massiven Firmware- oder Hardwareproblemen zu kämpfen.

Fazit: Wer seine Nerven, Daten und Systemstabilität nicht aufs Spiel setzen will, sollte großen Bogen um Western Digital HDD-Festplatten machen. Für mich ist klar: Nie wieder WD-HDD's.

Lediglich in den umfangreichen Geschäftsbedingungen wurde ich darauf hingewiesen, dass bei der Zustellung eine Unterschrift erforderlich ist. Nun warte ich bereits seit vier Stunden auf UPS.

I bought the drive and haven't been able to use it for 20 hours since I bought it. I've been constantly involved in repairs. I took it to a recovery center, and they say there's no problem with the drive, no errors, no damage. Then we plug it into another computer and the drive crashes. We repair it again, and it appears to be fine, but we turn the computer off and on again, and the drive crashes. WD doesn't intend to fix this; they never want to diagnose the problem because they're afraid I won't buy a new drive. Stay away. Especially if you're on a Mac, definitely get Apple's recommendations. Don't let your data get lost.

Western DIgital has become a disgusting organization. The customer service people are incompetent. I had to threaten to personally contact their CEO if the 5th customer service person I spoke to did not respond to my questions with coherent, thorough answers. I finally got what I needed regarding Acronis Backup software. They recommend incremental because it's more "efficient". What they don't explain is that it is a data hog. It filled up my external hard drive which would, if I wasn't alert, force me to purchase a larger, more costly hard drive. I called the last customer service out on this and he admitted that what I said was accurate. Therefore, I will NEVER purchase anothe Western Digital product again. Caveat Emptor!

Die Bestellung kam einen Monat zu spät. Ich wollte sie gerne retournieren, aber weder das automatisierte Rücksendevorgehen auf der Homepage funktionieren, noch der Kundenservice ist zu erreichen (Chat funktioniert nicht und die Telefonnummer war nicht vergeben).

Drie jaar geleden kocht ik met een paar maanden tussenruimte 3 WD externe schijven (Totaal 11TB). Ik wilde daar mijn foto's en video's en mijn administratie op bewaren voor langere tijd. Ik heb de schijven op de juiste wijze bewaard. Nu na 3 jaar had ik wat gegevens nodig die op de schijven staat. Dus de schijven tevoorschijn gehaald en..... niks. Niet meer te vinden. Niet op mijn MacBook en niet op mijn Windows PC. Nieuwe kabeltjes geprobeerd, maar ook dat bood geen soelaas.
Mail gestuurd naar WD in Amerika. Zij antwoorden sneller dan ook had verwacht. Een aantal tips, waarvan ik het grootste deel zelf al had gedaan en verder wist hij het ook niet. Omdat de schijven 3 jaar oud waren was de garantie verlopen en konden (lees: wilden) zij niets doen. Ik heb aangegeven dat ik het belachelijk vind dat een product dat er voor bedoeld is om gegevens langere tijd op te slaan na 3 jaar de geest geven. Dat is ongeacht of de garantie wel of niet verlopen is onacceptabel.
Als een van de drie schijven kapot was, dan kon dat nog toeval zijn.Maar alle drie..... dat is geen toeval meer.
Houd er dus rekening mee dat u, als u gegevens echt voor langere tijd wil bewaren, GEEN WD schijven kiest.
Althans dat is mijn advies en ik koop vanaf nu disks van een ander merk.

VOMITEVOLI,IWD COSTRUTTORE E SOPRATTUTTO L'ASSISTENZA.
TOTALE INAFFIDABILITA DEI PRODOTTI,ED IN BASE A QUESTA INAFFIDABILITA, SONO COSTOSISSIMI.L'ASSISTENZA è INESISTENTE.BRAVI WD,DISONESTI E MALEDUCATI!!!NON AFFIDATEVI MAI ALL'ASSISTENZA,RIVOLGETEVI AL VENDITORE E FATEVI RIMBORSARE,RESTITUITE L'OGGETTO E COMPERATE UN'ALTRA MARCA!!!

Ref 6TB My Home Cloud. Purchased the product as a way of backing up mobile phone data, primarily images. The product can store data, yes, but its a terrible solution. If you have 10'000 images spread over 10 files in your phone, the product shows everything indiscriminately into 1 massive folder and ignores the folders altogether. Furthermore, it has a huge issue to organise by name or date and is easily confused by different naming conventions. The product is unable to merge folders and avoid duplications too. The software is poor, clunky and slow, making for an arduous experience for the user.
The purpose of the drive was to neatly and efficiently store photos in the folders that had been created for years to come. Since the only way to access the data is online via an app, the user would have a serious headache to sort through the pictures and enjoy reviewing memories. It requires a continuous daily or weekly audit to track and organise any backed up data, regardless of how you've already organised it on your phone. All of my feedback has been confirmed by the technical team, and they acknowledged the product shortfalls. Total waste of money. AVOID.

If I could give them 0 stars or minus stars I would!

Had two of my hard drives completely fail on me. Spoke with WD live chat who told me to send them back for them to send replacement.

To this day I have had no further correspondence or replacements sent. So I paid for two hard drives. They broke. And now I have nothing. Great.

TERRIBLE CUSTOMER SERVICE
TERRIBLE PRODUCTS.
AVOID! AVOID! AVOID!

Incredibly disappointed! Bought two of their external hard drives and both of them stopped working within a year! Lost all data and unfortunately, one of them was purchased from a Curry’s shop and I was silly enough to reach out to WD for a replacement under warranty!
At first, the customer service representative was very helpful and I sent back the faulty hard drive. This is where the issues started piling up as the return reached WD within a couple of days, at the beginning of May however, on the WD website, the tracking still shows the return as pending.
I have contacted customer service numerous times via email, live chat and even attempted calling them without any luck!
I have provided them all the information they asked for, such as proof of delivery with all the tracking information for the return to which they said they’ll get back to me within 3-5 working days with an update… that was almost 3 weeks ago and I’ve had nothing back!
I’ve asked for updates via email but had no reply and was told via live chat that the case has been escalated and I will be contacted as soon as possible…. Still nothing!
Shocking customer service! They are very quick to take your money but far from helpful when it comes to sorting out issues with their faulty products!
I wish I had read the reviews before buying their products! Save your money and time!

Absolutely terrible. I ordered a hard drive directly from WD, it never turned up, and WD refused to send me another one, and refuse to refund me. Complete waste of my time, and what a hassle that I'm now going to have to dispute this with my credit card company.

I wish I'd seen all the other bad reviews earlier and I would have bought a drive from a decent company.

WD laat haar bestellingen via UPS bezorgen, krijg binnen 24 uur drie verschillende bezorgtijden en dan blijf je maar thuis. Kijk ik of de chauffeur al in de buurt is, zou de zending zonder aanbellen al 10 minuten voor de bezorgtijd 'links naast de voordeur' zijn achtergelaten. Daar lag niets. Gelukkig hangen er diverse bewakingscamera's van mij en mijn buren waar geen bezorger op te zien is. Waarom verstuurd WD dure apparaten via UPS? Lees de reviews van dat bedrijf eens! Mijn probleem staat niet op zichzelf.

Der Kundenservice ist inzwischen unterirdisch.

Wir sendeten ein Platte mit Garantieanspruch ein. Versandkosten 23 Euro, da WD inzwischen in der Tschechei sitzt. Zurückbekommen haben wir eine defekte Platte. Diese wurde per gelieferten RMA Ticket eingesendet und wieder ausgetauscht. Auch die neue Platte war wieder defekt und erzeugt Brummgeräusche.
Jetzt kommt die Krönung, unsere Visakarte wurde mit dem RM Ticket belastet. Somit haben wir wieder 23 Euro Versandkosten bezahlt.
Es erfolgt keinerlei Einsicht, da ja der Fehler bei Western Digital liegt. Es kann doch nicht sein, dass man die Versandkosten, zumal überteuert, bei Fehlern, die seitens des Herstellers liegen, bezahlt.

Wir persönlich werden NIE WIEDER bei diesem Hersteller bzw. Produkte von diesem Hersteller kaufen. Und ein Stern ist für diese Firma, die wir seit 1992 kennen, noch zu viel.

Die jetzige Platte können wir jetzt als Briefbeschwerer nutzen.