I have been a customer with Kleenheat for over 5 years. With no complaints up to now. Suddenly, this month my account tells me that Kleeheat is doubling my monthy payment. Yes, Double. No prior warnin... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
i put one because I cannot put zero star....Do not deal with Kleenheat!!!! bad customer service, rude attitude shown by the customer service officer for just enquiring on invoices. Invoice rarely... Se mer
Företaget har svarat
Worst company to deal with, don't get details right and then end up with a big bill. They got email incorrect so we never received bill and did not realise that new Tennants at old property had no... Se mer
Företaget har svarat
Generally, their service & product delivery is excellent, though improvements need to be made with regard to billing/finance outbound communication to customers. The Finance teams need to view custom... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Kleenheat is part of Wesfarmers Chemicals, Energy and Fertilisers, one of eight divisions of Wesfarmers Limited, with origins dating back to 1914. Whether you own your home or you are renting, we offer uncomplicated supply of LPG and natural gas. For 60 years, Kleenheat has been supplying gas to thousands of homes and businesses across Western Australia and the Northern Territory. So whether you're connected to the pipes or a cylinder, we've got you covered
Kontaktuppgifter
Campus Drive, Murdoch, 6960, Perth, Australien
- 13 21 80
- www.kleenheat.com.au
1,7
Mycket dålig
94 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
i put one because I cannot put zero…
i put one because I cannot put zero star....Do not deal with Kleenheat!!!!
bad customer service, rude attitude shown by the customer service officer for just enquiring on invoices. Invoice rarely received but they still charge for interest.
They never able to waive interest because they always argue that it is our fault.
10 maj 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Samuel, here at Kleenheat we focus on providing great customer service and value and we’re sorry to hear this wasn’t your experience. Depending on which plan you were on you would have received either quarterly or monthly paper or email bills. We also offer extensions on a case by case basis to customers who need a little more time to pay their bills. We’d encourage you to get in touch via our Facebook page (goo.gl/dWcm92) so we can look into how we can assist you.
I'm very happy with my Kleenheat…
I'm very happy with my Kleenheat service, although I was a bit unsure with the introductory deal that saw $100 taken as a Direct Debit from my bank account until the next reading!
Fortunately four months later, I'm still in Credit. The system works - you just have to be patient and believe the initial consultation if you want to make greater savings.
Thanks, Kleenheat!
20 februari 2018
Omdöme utan inbjudan
Go with Kleenheat
Easy to deal with, quick delivery and ver reliable.
16 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Crystal, that's the kind of service we aim for! Thank you for your support.
The best thing about Kleenheat is the great discounts on price.
The best thing about Kleenheat is the great discounts don’t disappear after 12 months - they continue. Same gas, Best price!
14 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Paula, we are proud to be an Australian-owned and WA-based business with a long-term focus on being WA’s energy solutions provider of choice. Thanks for your support!
Great company
Great company - very easy to transfer over and now no big bills just regular payment each month with discounts. What more could you as for. I have saving ever since transferring.
13 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Neil, that's the kind of service we aim for! Thank you for your support.
Glad I moved to Kleenheat!
Great discounts and a WA company to boot.
The changeover from my previous supplier was smooth. Have been with them for nearly six months.
Easy to use website and regular email updates.
Glad I moved.
13 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Colin, thanks for your feedback! Don't hesitate to contact us if you ever need any assistance.
Top customer service is a priority for …
Top customer service is a priority for Kleenheat, as demonstrated on every dealing I have had with them to date. can't fault the service.
13 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Megan, that's the kind of service we aim for! Thank you for your support.
helpful staff and an Australian company
13 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Lynne, that's the kind of service we aim for! Thank you for your support.
Recently changed to Kleenheat and no …
Recently changed to Kleenheat and no issues so far. Will wait to see first bill and if the savings are up to what was advertised.
12 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Kirk, thanks for your feedback! Don't hesitate to contact us if you ever need any assistance.
Food for thought
Hard to review or rate a company you barely have contact with. Not that it is a bad thing in every bodies eyes
Bills come via email, Payments are made by direct debit,
Really as a customer you have no contact with the company.
Some people may like this and some people will feel that with no connection to this company their mind set will be, "No need to have loyalty to a company" you do not see. Unless you take notice of an advert....
Food for thought
12 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Thanks for your feedback Glenn! We're always looking for ways we can improve and appreciate your feedback. I will pass your comments on to the team and we will see what we can do about improving the experience for you.
I have only been connected for a few …
I have only been connected for a few months however so far no issues.
12 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Diane, thanks for your feedback! Don't hesitate to contact us if you ever need any assistance.
The only WA owned gas provider
The only WA owned gas provider AND their 25% discount (28% with RAC membership) is valid indefinitely - compared to AGL and Origin's discounts that are only for the first 12 months of your connection.
12 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Priscilla, that's the kind of service we aim for! Thank you for your support.
No issues
I havent had any issues and when I have had questions, they are answered and dealt with quickly.
12 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Michelle, that's the kind of service we aim for! Thank you for your support.
since I am partially deaf its great to …
since I am partially deaf its great to find a company that you can under stand
12 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Barbara, thanks for your feedback! Don't hesitate to contact us if you ever need any assistance.
No issues
No issues, haven't had to contact them yet. Good communication via email newsletters
12 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Anthony, we're so glad to hear! Do get in touch if you ever need our assistance and have a great day.
KLEENHEAT GAS - YAY
Great company and great to see other players in Western Australia so there is no longer a monopoly - I love the monthly direct debit average over a year, great initiative bills not forgotten and no spikes in accounts.
12 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Bronwyn, we're so glad to hear! Do get in touch if you ever need our assistance and have a great day.
A great company to do business with!
Pricing is good a and the customer service has always been great.
11 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Gemma, we're so glad to hear! Do get in touch if you ever need our assistance and have a great day.
I have now been with them for over 2 …
I have now been with them for over 2 yrs , never had any reason to question the account or easy payment opportunities. the have been very nicely been able to support local sport etc in the wa area which i like not instrusive in any way.
11 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Jane, thanks for your feedback! Don't hesitate to contact us if you ever need any assistance.
Easier to manage finances with a …
Easier to manage finances with a regular monthly commitment rather than a bill every couple of months. All good.
11 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Chris, we're so glad to hear! Do get in touch if you ever need our assistance and have a great day.
Kleenheat is just awesome all round.
Kleenheat offers fast friendly service. They have some awesome incentives as well. When I first signed up with them, I took the $50 towards your next bill offer and got my first bill free of cost. They also eun some really awesome competitions as well.
And I find their pricing to be very competitive, which in this day and age is a really good thing.
11 februari 2018
Omdöme utan inbjudan
Svar från Kleenheat
Hi Maree, we're so glad to hear! Do get in touch if you ever need our assistance and have a great day.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.