Australian National Character Check (ANCC) Omdömen 

101
TrustScore 4 av 5

4,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

SCAMMERS BEWARE about 3 weeks ago I applied for a police check trusting this company with there false advertising and fake reviews There page says most cases 24 hours or 36 hours I waited 3 weeks... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Easy to understand, online process. Fill in your details, upload your selfie, pay. Then send to be processed. SMS and email sent to me, updating process.. so that I can see. Very well informed.... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

User friendly, Easy to follow instructions. Until I got to taking photos of documents, because of my disability taking a none blurry photo is difficult. The website couldn't handle it. I had to pay an... Se mer

Betygsatt 5 av 5 stjärnor

It was a bit involved as I had previously had issues with proving my name due to a change of name by deed poll in a different state and Qld Police Check would not accept my documentation from NSW. Th... Se mer

Företagsinformation

  1. Informationstjänster

Skrivet av företaget

National police checks online. Australian National Character Check® (ANCC®) is a 100% Australian owned and operated company. We support our local economy by employing all staff in Australia. We are an I.T. company that creates software as a service (SaaS) for employment background checks. ANCC's user friendly technology allows individuals and businesses to obtain employment background checks online. The ANCC® office is headquartered in Canberra, Australian Capital Territory.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

101 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 87 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(101)

44 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

SCAMMERS BEWARE

SCAMMERS BEWARE
about 3 weeks ago I applied for a police check trusting this company with there false advertising and fake reviews
There page says most cases 24 hours or 36 hours I waited 3 weeks and woukd email them every day until they said we are going to cancel your claim and send your Money back I still have not received anything from them worse company I have ever dealt with absolute rip offs

1 augusti 2026
Omdöme utan inbjudan
Logotyp för Australian National Character Check (ANCC)

Svar från Australian National Character Check (ANCC)

Good Morning,

The website and several application pages clearly state that 70% of results are returned in 24 hours, whereas 30% will be referred to one or more police agencies and may take 15 days or more.

If an applicant has a common name or one that matches a person of interest on the on the national police database, the result gets referred for manual processing and takes longer.

Once a result has been sent to the police for processing, Australian National Character Check does not have control over result time frames.

Regards,

ANCC Administration Team

Betygsatt 1 av 5 stjärnor

Crappy service

Crappy service, I have done police checks with ease with other services, this is the only one I have had trouble with.

15 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

It's a scam

It's a scam. They took my money and kept putting off my results for over a week. They won't refund my money despite being asked several times. I reported them to scam watch. Don't hand over your money. It's a scam. If you don't provide the service you advertise and you keep the money it's called a scam. I only post It's a scam when I've been ripped off. I regularly get police checks and decided to use your company and they are usually dispensed in less than 36hrs but it's been excuse after excuse and now I have to wait 7 days for my money. Stop blaming customers for a scam youre running. Either provide the Check or refund MY money now. Fairly simple.

12 maj 2026
Omdöme utan inbjudan
Logotyp för Australian National Character Check (ANCC)

Svar från Australian National Character Check (ANCC)

Good Morning Edward,

We can see that you have left similar reviews for other businesses, calling them ‘scams’ despite the legitimacy of their services.

Regarding result release times, as stated throughout the website and the application form, 70% of nationally coordinated criminal history checks are returned within 24 hours. Approximately 30% of checks will automatically get referred to one or more police agencies (due to a potential match) and can take 15 days or longer. Australian National Character Check (or any other provider) has no control over the process once an application has been forwarded to police agencies. Our system automatically dispatches results on the same day they are received.

We can also see that after you requested a refund, you were clearly informed that the refund request would be processed within 7 working days.

We are of the opinion that your review is not factually correct, and we ask that you amend or remove this review accordingly.

Regards,

ANCC Administration

Betygsatt 5 av 5 stjärnor

The customer service people are very…

The customer service people are very helpful and accessible. I did receive a wrong reply regarding one of my documents, however, the team were very apologetic and went out of their way to assist me to provide the exact information required. They were very accessible and extremely helpful. My report was received very quickly as well.

6 maj 2026
Omdöme utan inbjudan
Logotyp för Australian National Character Check (ANCC)

Svar från Australian National Character Check (ANCC)

Good Morning Maria,

Thank you for the feedback. We appreciate it.

Kind regards,

ANCC Administration

Betygsatt 1 av 5 stjärnor

Horrible

Horrible, only after I asked for a refund did I recieve my police check after waiting ages for it. I paid for express and didn’t receive it. The forms they were asking for were unnecessary, and they were so picky with what I can use as a student getting it for placement. You can’t use a student card, you have to have a written form with your full name and them offering placement (which you cannot get a letter for placement UNLESS you have a police report, agh). After many days of emailing back and forth (they have NO PHONE NUMBER, and are slow with emails when its asking for refunds) I sent them an email this morning saying I want a refund and attached the 3 (yes three) receipts to show I paid. Within a few hours I received the police check. Trying to get away with it. I went with another company and got it back within 10mins. They are just trying to save their butt. I received an email from them saying that I have received my police check and that 2 of the payments are from going from from standard check to volunteer check (okay sure) but what about my express payment? I also asked for a refund earlier and they may have just rushed it so they could keep their money. Wouldn’t recommend if you need some ASAP, though mine was much longer than that.

24 april 2026
Omdöme utan inbjudan
Logotyp för Australian National Character Check (ANCC)

Svar från Australian National Character Check (ANCC)

Good Afternoon Hannah,

Thanks for your feedback, and sorry to hear that the service did not meet your expectations.

A student card is not an acceptable form of evidence for a person to be eligible for a discounted volunteer check. Acceptable forms of evidence for a discounted volunteer check are clearly outlined on the application form. We understand that your application was progressed after you provided compliant evidence of your volunteer placement.

From the sounds of it, it seems your application had already been forwarded to police agencies for a result when you asked for a refund. The system automatically returned your result before your refund request was processed.

Please note that once an application has been forwarded to Australian police agencies, Australian National Character Check (or any other provider) does not have control over result timeframes. Our system automatically sends results on the same day they are received.

Regarding support options, instant live chat support is available for all applicants during working hours. A call-back option is also available.

We wish you the best.

Regards,

ANCC Administration

Betygsatt 4 av 5 stjärnor

I experienced some confusion with…

I experienced some confusion with exactly the documentation needed but upon re-reading was able to complete the check - it would improve the process if the outline was also upfront rather than only as you moved through it.

28 mars 2026
Omdöme utan inbjudan
Logotyp för Australian National Character Check (ANCC)

Svar från Australian National Character Check (ANCC)

Good Morning Alexina,

Thank you for the feedback.

Kind regards,

ANCC Administration

Betygsatt 5 av 5 stjärnor

It was easy and fast.

It was easy and fast.
very good support by email.

23 mars 2026
Omdöme utan inbjudan
Logotyp för Australian National Character Check (ANCC)

Svar från Australian National Character Check (ANCC)

Good Morning Alireza,

Thank you for the feedback.

Kind regards,

ANCC Administration

Betygsatt 1 av 5 stjärnor

It's been almost two weeks since I…

It's been almost two weeks since I started trying to get my police check through this company, and they keep citing an error regarding my workplace that has already been corrected. I've provided all the information they've asked for, and they keep saying it's incorrect, trying to get me to pay the fee to get it faster. My rating is ZERO.

14 mars 2026
Omdöme utan inbjudan
Logotyp för Australian National Character Check (ANCC)

Svar från Australian National Character Check (ANCC)

Good Afternoon Kevellyn,

Thanks for your feedback.

The “purpose of check” and “place of work” sections must be correctly completed, as they may affect the disclosable court outcomes that are disclosed on a certificate. Adding multiple check purposes or places of work, or overly generic information (including abbreviations), is not considered compliant with federal government guidelines.

This information was also communicated to you in the request-for-further-information email.

We can see that your application was promptly processed and a result was issued after you provided compliant information.

Regards,

ANCC Administration

Betygsatt 5 av 5 stjärnor

The process was simple and easy to…

The process was simple and easy to follow. The website itself is user friendly and it’s cheaper than the other sites. Definitely worth it and highly recommend it. Additionally, it didn’t even take long (just in 1 day).

18 mars 2026
Omdöme utan inbjudan
Logotyp för Australian National Character Check (ANCC)

Svar från Australian National Character Check (ANCC)

Good Morning Vernon,

Thank you for the feedback.

Kind regards,

ANCC Administration

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