SCAMMERS BEWARE about 3 weeks ago I applied for a police check trusting this company with there false advertising and fake reviews There page says most cases 24 hours or 36 hours I waited 3 weeks... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy to understand, online process. Fill in your details, upload your selfie, pay. Then send to be processed. SMS and email sent to me, updating process.. so that I can see. Very well informed.... Se mer
Företaget har svarat
User friendly, Easy to follow instructions. Until I got to taking photos of documents, because of my disability taking a none blurry photo is difficult. The website couldn't handle it. I had to pay an... Se mer
It was a bit involved as I had previously had issues with proving my name due to a change of name by deed poll in a different state and Qld Police Check would not accept my documentation from NSW. Th... Se mer
Företagsinformation
Skrivet av företaget
National police checks online. Australian National Character Check® (ANCC®) is a 100% Australian owned and operated company. We support our local economy by employing all staff in Australia. We are an I.T. company that creates software as a service (SaaS) for employment background checks. ANCC's user friendly technology allows individuals and businesses to obtain employment background checks online. The ANCC® office is headquartered in Canberra, Australian Capital Territory.
Kontaktuppgifter
PO Box 237 Fyshwick, 2609, Canberra, Australien
- support@ancc.com.au
- australiannationalcharactercheck.com.au
4,1
Bra
101 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
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Terrible Service to get Regular Police Check
I submitted all my information to get a regular police check. You have to pay first before they will see if you documents are ok to submit. They reverted to say that the documents required cannot be submitted, could not tell me how to solve the issue. I asked for a refund and was told it will take 7 days to respond as per their rules, they responded after 7 days and refunded the fee but kept $20 of the $69 fee charged. I got another agency to do it, they identified the issue and it took less than 3 hours to get the police check done with just a regular application and issued my police check.
4 mars 2026
Omdöme utan inbjudan
Svar från Australian National Character Check (ANCC)
Good Afternoon Pannee,
Thanks for your feedback.
We note that there were discrepancies between the legal names on your ID documents. Regarding the consistency of legal names on identification documents, there are strict federal requirements our service must meet before a background check can be processed. These guidelines are in the interests of community safety.
Per the terms and conditions you agreed to prior to making payment, an administration fee is charged only if time was spent on an application and the refund is requested for reasons beyond Australian National Character Check's control. However, upon your request, we can see that you were issued a full refund.
We cannot speak on behalf of other providers; however, applicants using Australian National Character Check must have their applications deemed in line with federal government guidelines before they can be processed.
Regards,
ANCC Administration
Getting a check was an easy
Getting a check was an easy, guidelines were easy to follow, and the certificate was received within days.
20 mars 2026
Omdöme utan inbjudan
Svar från Australian National Character Check (ANCC)
Good Morning Sandra,
Thank you for the feedback.
Kind regards,
ANCC Administration
Easy and straight forward process
6 mars 2026
Omdöme utan inbjudan
Svar från Australian National Character Check (ANCC)
Good Morning,
Thank you for the feedback.
Kind regards,
ANCC Administration
If you need quick check avoid this site…
If you need quick check avoid this site unless you wanna wait a month and miss your job
16 mars 2026
Omdöme utan inbjudan
Svar från Australian National Character Check (ANCC)
Hi Mohamed,
Thanks for the feedback.
We can see that you left the same review on two separate platforms.
As stated throughout the website and the application form, 70% of nationally coordinated criminal history checks are returned within 24 hours. Approximately 30% of checks will automatically get referred to one or more police agencies (due to a potential match) and can take 15 days or longer.
Australian National Character Check (or any other provider) has no control over the process once an application has been forwarded to police agencies. Our system automatically dispatches results on the same day they are received.
Regards,
ANCC Administration
easy to use all round…
easy to navigate…
simple instructions…
easy image submission…
26 februari 2026
Omdöme utan inbjudan
Svar från Australian National Character Check (ANCC)
Good Morning Adam,
Thanks for the feedback.
Kind regards,
ANCC Administration
Easy instructions
5 februari 2026
Omdöme utan inbjudan
Svar från Australian National Character Check (ANCC)
Good Morning Synthia,
Thank you for the feedback.
Kind regards,
ANCC Administration
ANCC review
The only complaint is that after the payment has been done but before submitting it is not possible to go back to correct any input.
Other than that, the form is pretty easy to follow.
19 januari 2026
Omdöme utan inbjudan
Svar från Australian National Character Check (ANCC)
Good Morning Rene,
We appreciate the feedback.
Kind regards,
ANCC Administration
Good customer service
The process was easy to follow and you can also have the choice to upload all the documentation needed, in case the photos taken are too blurry.
The check was sent to the email and everything took less than 24 hours since I received the first email.
Thank you kindly for your assistance.
Florentina
15 januari 2026
Omdöme utan inbjudan
Svar från Australian National Character Check (ANCC)
Good Morning Florentina,
We appreciate the feedback.
Kind regards,
ANCC Administration
The process was easy and result was…
The process was easy and result was quick.
15 januari 2026
Omdöme utan inbjudan
customer service was great
customer service was great - would have been good if my error was picked up earlier
13 januari 2026
Omdöme utan inbjudan
Highly recommend
Easy step by step instructions to follow
All my questions were followed up within a day
Uploading my documents was easy as it was explained thoroughly before doing so
30 december 2025
Omdöme utan inbjudan
Timely and easily made the report
Timely and easily made the report, happy with the services.
18 december 2025
Omdöme utan inbjudan
User friendly
User friendly, Easy to follow instructions. Until I got to taking photos of documents, because of my disability taking a none blurry photo is difficult. The website couldn't handle it. I had to pay and start again, which i dont mind and I had to get a neighbour to take my photos of documents, which made things much easier and my results only took 2 days to get back to me.
18 december 2025
Omdöme utan inbjudan
Wow my report was ready in 3 hours
Wow my report was ready in 3 hours. Thank you ANCC.
28 november 2025
Omdöme utan inbjudan
Needed a police check for work
Needed a police check for work .
Easy to do and quick outcome.
24 november 2025
Omdöme utan inbjudan
Worst experience ever
I applied for this in August, paid the money and then I got a list of demands for further documentation. I have never had so many issues in the past, have asked for a refund as it has become ridiculous the hoops I am having to go through just to get my check. Have informed my employers as this is the preferred method.
18 november 2025
Omdöme utan inbjudan
Svar från Australian National Character Check (ANCC)
Good Afternoon Michelle,
Thanks for your feedback.
There are strict federal government requirements that we must follow before a background check can be processed. These guidelines are in the interests of community safety.
If the information provided or the identity documents don’t meet these guidelines, we are obligated to obtain corrections before we can proceed.
You will have received an email outlining the items that are required to be corrected before your check can be processed.
If you do not wish to proceed, you can apply for a refund.
We wish you the best.
Kind regards,
ANCC Administration
Fast response once submitted although I…
Fast response once submitted although I didn’t realise how long it was going to take and needing to have all the information on hand to complete the check before submitting it. But would recommend
12 november 2025
Omdöme utan inbjudan
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