AGL Energy Omdömen 3 504

Good company

good experience

I signed up electricity and 2 X mobile phone planes. It was ooth and easy . The rates are lowest and services are the best. Highly recommend AGL.

Honestly, These guys not for Customers Satisfaction. Been with them for years , but negative.
They dont serve what you want, they take from us whatever they want.

​I am very satisfied with AGL’s services in Victoria. Managing both electricity and gas bills is incredibly convenient and hassle-free. Additionally, I have used their internet for the past three years without a single issue. Highly recommended for anyone looking for a reliable, all-in-one utility provider.

Switching my electricity and gas to AGL Energy was a really smooth and straightforward experience. The sign-up process was quick, easy to follow, and didn’t feel overwhelming at any point. Everything was clearly explained, from the plan options to the pricing, which gave me confidence that I was making the right choice. I also appreciated how efficient the setup was, with no unnecessary delays or complications. Overall, it made what can usually be a stressful task feel simple and well-managed, and I’ve been really happy with how seamless the transition has been.

Seamless moving experience and great transparent rates!
As a newcomer to Australia, I was looking for a seamless way to set up my home utilities. The AGL online sign-up process is incredibly intuitive and user-friendly. I particularly appreciated the clear breakdown of rates and the transparent 'Smart Saver' plan. Being able to bundle electricity and gas while securing a sign-up credit made the transition to my new home in Atwell much easier. Highly recommended for anyone moving house!

Refused to Honor Entitled Discount

I had a very disappointing experience with AGL.

I was entitled to a senior discount, but it was never applied to my account. When I contacted AGL, I was initially told that Services Australia could not confirm my residential address.

To resolve this, I visited Services Australia in person and was clearly informed that my details were correct and there should be no issue confirming my eligibility.

Despite this, AGL failed to apply the discount. When I contacted them again, I was told that no refund would be issued because I no longer have an active account with them.

This is not acceptable. The discount was owed during the period I was their customer, and closing the account does not remove their responsibility to correct the error.

I expect this matter to be reviewed and the appropriate refund to be issued.

My daughter had an account with AGL with our internet and has put my name down 4 times as /nd person on the account. Every time I ring to question something they say oh sorry you’re not on this account!!!!’ So what do they do with this information baffles me useless company would not recommend this company to my worst enemy honestly ABSOLUTELY USELESS….

Smooth change over to new location

If I could give a zero or negative rating, I absolutely would.
After cancelling my account and vacating the property, I continued to receive bills months later. When I contacted them to dispute these charges, the experience was extremely frustrating. I was met with a representative who struggled to communicate clearly and repeatedly gave the same response: that there were no notes on the system confirming I had moved out.
This is despite the fact that there are records showing I had already disputed a power bill on the basis that the property was vacant, yet I was still being charged the full amount as if it were occupied.
The lack of accountability, poor communication, and failure to properly manage customer records is unacceptable. Proceed with caution—this company operates in a way that feels highly exploitative

Extreme high prices! Almost 700$ per 3 months and I am living by myself in a 2b2b. Doesn’t make any sense. Even when I left home for 2 months the bill was the same. Closing the account is also a long process and they are making me wait one week

Easy to compare the rates with other provider. Easy to sign up.

Ease of using the chat, line and helping me swap plans to save extra money
thank you.

I was with AGL for NBN for way too long. I made a number of complaints about drop out and speed that went nowhere. I recently changed back to Telstra using the same modems from AGL and paying less. The speed has significantly improved without the drop outs. It pays to shop around. Telstra are currently offering promotions that make it way better value for money.

I was moved from a plan with good rates onto the "Core" plan, which I knew was the highest rates. But the " Saver" rates are still high.
Difficult to work out rates and impacts on my bills, from the website. Too opaque and expensive, and what may be a great feed-in solar rate, or overnight EV charge rate is more than offset by a really high peak or shoulder rate!

Website constantly gets stuck when submitting details or payments. took 3 days just set up a move address and direct debit still isn't setup

Gas bill suggested I would be better off using a Seniors Saver, and it was cheaper when I compared those rates to my current one on an actual bill. Easy signup online, hassle free. well done

🙄enquiries are answered overseas with heavily accented people, its a bloody nuisance and a disgrace from an Australian company