I am so grateful to have signed up my poodle, Tutu with the RKC pet insurance 11 years ago. They are quick and efficient with claims and have been invaluable this year with Tutu's many health issues.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My call was answered quickly and Shane was very polite and informative. He explained what would happen next and put my mind at ease .Very positive experience at a worrying time .
Företaget har svarat
The very helpful advice of Julia with regard to my claim She explained the issues and resolved them She also sorted out technical issues with logging into my account. The following day she phone... Se mer
Företaget har svarat
My dog came with kennel club puppy insurance which I carried on into her adult life .I can't tell you through the ups and downs of dogs how brilliant they have been .I have never had a bad experience... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Kontaktuppgifter
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Storbritannien
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
No issues with online set up
9 juli 2026
Svar från Royal Kennel Club Pet Insurance
Hi Fiona
We're happy to hear that your online setup experience was smooth and without any hitches.
Thank you for sharing your positive feedback with us!
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
Jenni was an amazing customer service…
Jenni was an amazing customer service representative, engaging, supportive, caring and helpful.
14 september 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club Pet Insurance
Hi Ricardo
Thank you so much for your fantastic 5 star review!
We are so pleased that our customer service representatives provided you with such a positive experience.
We truly appreciate you taking the time to share your feedback and thank you for choosing to insure with us.
Kind regards
Jenny
Customer Service Team
Great experience so far…
Great experience so far for my new puppy. The customer service staff are great, and I'm loving the advice and support. Highly recommended!
8 juli 2026
Svar från Royal Kennel Club Pet Insurance
Hi Caitlin
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. Michelle will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
The very helpful advice of Julia with…
The very helpful advice of Julia with regard to my claim
She explained the issues and resolved them
She also sorted out technical issues with logging into my account. The following day she phoned at an agreed time to check if the log in was working.
12 september 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club Pet Insurance
Hi Jane
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the Julia is made aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Thank you for insuring with us.
Kind regards
Jenny
Customer Service Team
Svar från Royal Kennel Club Pet Insurance
Hi Bronwen
We're happy to hear that our insurance has met your expectations.
We appreciate your positive feedback!
If you have any further queries, please do not hesitate to contact us.
Kind regards
Jenny
Customer Service Team
Svar från Royal Kennel Club Pet Insurance
Hi Vlad
Thank you for your wonderful 5 star feedback!
We are so pleased to hear that you had such a positive experience with our service. We always strive for professionalism and excellent customer service.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
Friendly and courteous
My call regarding my claim was dealt with efficiently by Shane, who was both friendly and courteous.
10 september 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club Pet Insurance
Hi Lisa-Jane
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your claim was handled efficiently and that you had a really positive experience with us.
We'll be sure to pass on your kind feedback to Shane.
Kind Regards
Jenny
Customer Service Team
Kennel Club Insurance customer service…
Kennel Club Insurance customer service agents are always warm, friendly and do there utmost to help. Julia answered me query quickly and satisfactorily, and I enjoyed a short conversation with her. I would recommend your service.
10 september 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club Pet Insurance
Hi John
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. Julia will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Jenny
Customer Service Team
Explained everything concisely and well.
9 september 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club Pet Insurance
Hello louise tavacoli
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Jennifer was fantastic on the call
Jennifer, who I dealt with, provided me with all the information I needed to renew my pet cover. She was very professional and explained all the details clearly.
I’m yet to use the cover, but I feel confident that it will suit our needs if and when the time comes.
9 september 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club Pet Insurance
Hello Mike Robertson
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Jennifer will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very friendly adviser who took me…
Very friendly adviser who took me through all the steps I needed to make a claim, and suggested some ways of making the process easier.
9 september 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club Pet Insurance
Hello Elisabeth Scott
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Very helpful
Very helpful, explaining all options & very patient giving time to make decisions.
Anne Price
10 juli 2026
Svar från Royal Kennel Club Pet Insurance
Hello,
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Jessica
Customer Service Team
Problem with pet insurance
I spoke to Shane Millar today at the Kennel Club he was very happy to help with a problem I had with pet insurance. Shane checked the records and was able to see what the problem was and we got it resolved within minutes.
Thank you
8 september 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your positive feedback regarding your recent experience with us.
I am pleased to hear that Shane was so helpful and was able to assist you with your policy.
I will ensure your kind comments are shared with Shane and if you have any questions in the future please do not hesitate to contact us.
Kind regards
Jessica
Customer Service Team
My problem was sorted out efficiently…
My problem was sorted out efficiently and quickly!
Very helpful.
8 september 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club Pet Insurance
Hi Wendy,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Jessica
Customer Service Team
Second time calling & very helpful
For the second Royal Kennel Club insurance answered my query in a satisfactory manner. Riina was very patient and understanding.
8 september 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club Pet Insurance
Hi Paul,
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Riina, as I know that she will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Jessica
Customer Service Team
Absolutely exceptional service!
Absolutely exceptional service at the RKCI - what a wonderful team of people who are understanding and easy to engage with
thank you so much!
8 september 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club Pet Insurance
Hello Cassandra,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. The team will really appreciate your feedback.
We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Jessica
Customer Service Team
Shane was lovely to talk to and very…
Shane was lovely to talk to and very clear and helpful in his explanations.
7 september 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club Pet Insurance
Hi Tabitha,
Thank you so much for taking the time to leave such positive feedback. I am pleased to hear that Shane was so helpful and able to assist you with any of your queries.
I'll be sure to pass on your kind comments to Shane as I know he will appreciate them.
If you have any questions in the future regarding your policy please do not hesitate to contact us.
Kind regards,
Jessica
Customer Service
I have just had a call with Shane at…
I have just had a call with Shane at Kennel Club and was very impressed with his professionalism and the way he dealt with my query. Kennel Club have been an amazing company to deal with after a horrific attack on our puppy. Thank you Shane & everyone at Kennel Club Pet Insurance!
8 september 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club Pet Insurance
Hello Ana,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that Shane was able to support you with your queries in such a professional and helpful manner.
I'll be sure to pass on your wonderful feedback to Shane and the team as I know they will appreciate it.
I do hope your puppy is recovering well!
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Jessica
Customer Service Team
Shane is excellent
Shane was brilliant from start to finish. He explained everything perfectly for me and was really lovely to talk to
8 september 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club Pet Insurance
Hi Rachael,
Thank you so much for taking the time to leave your positive feedback.
I am glad Shane was able to assist you with your queries and provided you with such a positive experience. I will be sure to pass your comments on to Shane as I know he will appreciate them.
If you have any questions in the future please do not hesitate to contact us.
Kind Regards,
Jessica
Customer Service
Price increases not worth it
I’ve been with KC for three years, but unfortunately I’ve cancelled my policy today.
For context of my review, my dog is 3 years old so still very young, is in absolutely perfect health, and has no history of health issues barring one previous instance where a single retained puppy tooth needed extracting. (My only other claim arose from an isolated incident where she ate something she wasn’t supposed to)
When I first joined, I was paying £64 per month for £25,000 of cover. At my first renewal, they tried to increase this to around £80 per month. When I called, they were willing to keep the premium at £64, which I was very grateful for.
This year, however, my renewal has increased again - this time to £86.53 per month. I was offered a retention discount, and with that applied, the premium would be just over £73 per month.
Given the increase, I asked about reducing my cover from £25,000 to £15,000. Surprisingly, I was quoted £76 per month - more than the discounted price for £25,000 of cover. In the interest of retaining me as a customer I asked whether they could apply the previously offered retention discount to the £15,000 policy instead, but was told they wouldn’t. The discount would only be offered if I kept the £25,000 cover.
That makes very little sense to me as a “customer retention” discount. I was willing to remain a customer, just with a lower level of cover, meaning KC would presumably also be taking on less risk. I’ve been with them for three years and have only made two relatively small claims, so I found their complete unwillingness to offer any flexibility disappointing. The whole point of reducing my cover was to lower my monthly costs, both now and, more importantly, at future renewals. Instead, I would be worse off for choosing the lower level of cover, which felt very much like an attempt to keep me on the £25k policy rather than a genuine attempt to retain me as a customer. That didn’t sit right with me and this was the reason I decided to go through with the cancellation.
KC make a big point of saying that they don’t increase your individual premium as a result of making claims. While that may be true, don’t mistake it for meaning your premium won’t still increase substantially at renewal. My dog is only three years old, and given the increases I’ve already seen, I dread to think what the policy would cost in another few years.
£64 per month was already an expensive insurance policy, and KC is among the more expensive options on the market. For the premium to keep increasing by this much when it is already so expensive is difficult to justify.
I was also told that even if I obtained a cheaper quote elsewhere for a directly comparable £15k policy, they still wouldn’t consider applying a discount to the £15,000 cover.
Ultimately, I don’t want to spend every year dreading my renewal quote and wondering how much the premium will increase this time. I would genuinely have preferred to stay with KC on a lower level of cover at a reasonable price, but they weren’t willing to offer that.
So instead of retaining me as a customer paying for £15,000 of cover, they’ll now get nothing from me. 🤷♀️
8 september 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club Pet Insurance
Hi Kristen
Thank you for taking the time to leave us a review.
We would also like to thank you for allowing us the opportunity to discuss this matter with you directly and we do apologise that we have not been able to meet your expectations on this occasion.
Kind regards
Jenny
Customer Service Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.