Perfect Pet Omdömen 

Robyn answered my questions quickly and professionally

The young lady was polite and respectful, but couldn't answer skne questions

Robyn was helpful and answered my questions. The phone line was bad but she communicated clearly, which helped us both.

By far one of the worst companies I have ever come across. They have consistently failed to take my direct debit for a year despite my account not changing and speaking to their ‘customer service’. If they cannot do a simple action such as taking payment, I don’t not trust their ability to act as an insurance company. Stay clear, they are torrid company and certainly not capable of offering you insurance.

My query was handled quickly and this was very helpful.

Hannah was very informative. Excellent customer service. So much so, I called back and took the pet insurance.

Hannah was so polite, professional and helpful. She must be a real asset to the company.

Nancy was helpful in offering different options. She listened and offered advice.

I was disappointed that two payments came out for end of policy and the start of my new one, when staying with the same provider.

Charlotte was very caring and professional it was a pleasure talking with her

Really good experience updating my personal details today. Thanks to Becky who made it a quick and simple process and excellent follow up with email confirmation to enable me to continue to service my account.

Robin was very helpful, she emailed me a claim form and gave me advice on how to complete it

A lovely friendly and helpful adviser. Sorted my issue out really quickly. Very pleased

Hannah was great, very knowledgeable and answered all my questions. Thank you

Stay away from this company, refused to pay for a claim after the sudden death of our dog , very happy to take your money but not willing to pay out . I would of given them less than 1 star if i could of .

Emily made renewing our policy very quick and easy to do. She explained all that would happen along with dates for payments. Very happy.

Call answered quickly, payment issue dealt with professionally and prompt

Perfect Pet is a complete joke. My cat was diagnosed with FIP, which cost us thousands to save his life. Of course, we claimed on the insurance and were assured over and over again on the phone that the money would be sent to us once they had our cat’s vet records.

The veterinarian who assessed and diagnosed my cat sent their notes to Perfect Pet. In those notes, the vet had mentioned MONTHS and MONTHS earlier that our cat had been experiencing diarrhoea, most likely due to changes in his diet.

Perfect Pet used this to claim that our cat could technically have had FIP before we were insured with them. THIS IS COMPLETE RUBBISH, as FIP causes a cat to deteriorate extremely quickly and is a life-threatening disease.

The diarrhoea could not have been an early sign of FIP because our cat was diagnosed with the condition literal months and months later, after he deteriorated so quickly over the space of just 24 hours.

The veterinarians sent Perfect Pet multiple emails explaining why the upset stomach months earlier could not possibly have been connected to his FIP. This still did not work. Perfect Pet simply did not want to know. Even though they specifically asked the vets to provide evidence and proof (which they did), they completely ignored the veterinarians’ professional opinions and the facts surrounding his diagnosis.

We didn’t get a penny back and were simply told to take it to the complaints team.

DISGUSTING COMPANY. We paid for insurance to protect our cat and were left thousands of pounds out of pocket when we needed that protection most.