HPLC Conveyancing Omdömen 

HPLC Conveyancing are a friendly, focused and efficient team and made my recent property purchase smooth and fast.

As always, Heather, Bethan and the team were outstanding

I already have a solicitor for conveyancing but inherited HPLC when I picked up a property transaction mid sale.

I have to say that HPLC Conveyancing were astonishingly quick and efficient.

I was impressed with Mary Jarvis who dealt with my case in a calm and very professional manner and was always available whenever I needed clarification on a matter.

I shall retain my solicitor but use HPLC Conveyancing for property transactions in the future because they are very good. Try them yourself and see!

Shawnee and the team were very efficient when they picked up my house purchase case after my previous solicitors had left me in a difficult position, would definitely recommend to friends!

Fantastic service. The second time I have used HPLC. I would definitely recommend them.

They made the whole process go very smoothly. You can see the progress of your sale via their portal which is very convenient.

Heather will not answer my questions in relation to missing paperwork, the search report, the difference between the draft and final copy of my lease. The legal documents arrived over 6 years later and with my non legal training I can see big mistakes, looks like a negligent claim if she continues to refuse to help.

Update: No NHBC certificate available for myself. The mortgage lender has a company that is not named as Stonewater as my Landlord...conveyancing documents show in my opinion a shambles that looks like fraud. No document to show compliance with Building regulations, however I do have evidence showing I asked for a full property search with Blaby District Council who failed to reject the plans for my property. The search agent Heather used has disappeared of the face of the earth 🌎

The knowledge and professionalism we received with HPLC was brilliant. Mary Jarvis who handled our case was so great from start to finish and navigated us through what felt like a turbulent journey with expert advice, patience and understanding. It was a relief to know that she was at the end of the phone and dealt with things so efficiently and effectively and we felt really listened to. We are so pleased we used HPLC and would use them again.

The experience we had with HPLC Conveyancing was a very good one. Shawnee Oliver was the one who worked on our case. He showed a lot of professionalism, understanding and patience, taking into account that English is not our native language. She answered quickly and efficiently to all the questions we asked, easy to contact by phone or email. We were very pleased with the services provided by Shawnee Oliver.

Never had a bad experience using HPLC, in particular Shawnee my case handler. Highly recommended as a company with everyone in the office are all professional and prompt

This is a very professional company who helped with the sale of a house. I would recommend them as they did a good job for a fair price.

My wife and I are pensioners, she is 78 and I am 76 years old. We both have arthritis and have difficulty in typing and using a keyboard.
We decided to use HPLC as they offered a very competitive rate. It transpired very early on why HPLC can offer a low rate. This is because transactions are digital with all information regarding the sale collected online by an agency InfoTrack Care. This presumes the person who inputs the data ie the client/us has an Iphone or Ipad and is computer literate. All I have is an old laptop computer and an old phone. It became very clear that we could not proceed online. I contacted HPLC explaining our problem and asked if we could come into the office for them to help with inputting the information. We were then told that this would cost us an extra £50 with any subsequent visits costing us £50 per hour.
We then said we felt we could not proceed using HPLC as we were not proficient in the use of computers. Had I been made aware that I would have to be computor literate to use HPLC, I would not have used them.
We then received a short email from HPLC acknowledging our cancellation and charging us £140 for the privilege.
Below is our reply
Thank you for the email. In a way, the problem was no fault of yours but more to do with our inability and ignorance of all things digital. As I told the person who took our call we spent nearly 3 hours trying to use the portal and when the person at Info Track could not understand why the form could not be completed and advised us to start again we just thought enough is enough and consequently cancelled the contract with yourselves. The fact that had we come to your offices we would have been charged £50 + vat and any subsequent visit would be charged at £50+vat/hour decided the issue. Also had you advised us that all communications would be remote/digital and required a modern phone and iPad and that any face to face contact would incur an extra cost we would not have proceeded using you.

We did not recieve a reply.

At no time was there any acknowledgement or sympathy for our predicament. I found this arrogant and very ageist. Also, why should I feel I should apologise for my inability to use a computer?
Apparently, HPLC contacts all customers asking for feedback on Trust Pilot. They did not ask us.

Very good service Shawnee was always attentive

This was the second time I used their service to purchase a property. They always pick up the phone and reply
fairly promptly to emails. Their app is user friendly and keeps you well in the loop of how the purchase/sale is going step by step. I'm sure I will be back I the future.

Charlotte handled the sale of the house very efficiently and with no fuss. She was a delight to deal with. Thank you to Heather and all her team

Bethan's ace

We've been through the mill with our house sale with numerous buyers falling through and unresponsive buyers' solicitors which has meant that the sale of the property took 12 months. Despite all this, Bethan remained by our side throughout and was tenacious in getting the deal done. All for a very fair price too!

We were recommended Bethan by a family member and we're glad we went with HPLC as we wouldn't have sold it without them.

Thanks Bethan!

Excellent level of service and minimal hold ups, would definetly recommend to anyone buying or selling a property

Efficient, friendly and reliable. Useful to have the app with all updates.

Excellent business. Very efficient and professional. Highly recommended.

I will recommend HPLC to anyone thinking of purchasing their first home.

The communication has been outstanding. My enquiries have been responded to by Bethan within a day and this made me feel like I was in safe hands and a valued client throughout the whole process up to completion.
When we decided on a completion date, Bethan stuck to it and the morning of completion was seamless.

The online portal was one of the main factors for choosing HPLC over other solicitors.
Filling in the initial documents online was really quick and easy to do.
The progress update page was helpful as a first time buyer in understanding where I was on the timeline of things.

Thank you Bethan for making it a hassle-free experience.