HMCA Omdömen 

178
•
TrustScore 3 av 5

3,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

They answer the phone quickly, but they don’t pay out! I was paying them for over 20 years and when I was hospitalised this year, they wiggled out…. BEWARE and read the very small print. I’m now going... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

HMCA decided to pull out of Ireland giving customers 6 weeks notice. Pre existing conditions not covered by any new Insurance company. Requires 5 year wait. HMCA as a company in the Caring industry d... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I have been speaking to Elaine Webster since before Christmas about joining HMCA. I couldn't join straightaway due to various circumstances but at every juncture, Elaine has been patient, informative... Se mer

Betygsatt 3 av 5 stjärnor

Unfortunately, HMCA has just informed me that their policies EXCLUDE cover for any SECOND surgery on ANY joint having had previous surgery! In my case a “revision” of a previously “resurfaced” hip i... Se mer

Företagsinformation

  1. Sjukvårdsförsäkringsbolag

Skrivet av företaget

HMCA (Hospital and Medical Care Association) has specialised in providing benefits exclusively for membership groups since the 1970s.


Kontaktuppgifter

3,1

Medel

TrustScore 3 av 5

178 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 83 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,1

Alla omdömen

(178)

9 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great cover at an exceptional price

HMCA provide exceptional cover in comparison to some of the better known providers. And they provide that exceptional cover at a very reasonable price, again pricing being much better than the better known providers.

1 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Common Sense and plain talking

Associate was careful to talk thorough the advantages and limits of the plan and to offer alternatives on the payment options without pushing any agenda. Common sense and plain talking, much appreciated.

11 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Moved from BUPA to HCMA

I have been contemplating moving from BUPA to HCMA for a while. Elaine was very patient with my questions and allowed me plenty of time to consider the pros and cons. We finally managed to include my adult children at a competitive rate with the compromise that there are now reasonable limits to the amount/value of treatment covered compared to BUPA. I hope that if I every need to make claim I will be provided with similar level of personal service.

1 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Taking our the dental plan

I already had a medical plan with HCMA, but wanted to know more about the dental plan. I called for more information and it was explained to me in clear terms, as a result of which I signed up. The pack arrived in good time.

10 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Perfect, patient and 'unpushy' Customer Service

I have been speaking to Elaine Webster since before Christmas about joining HMCA. I couldn't join straightaway due to various circumstances but at every juncture, Elaine has been patient, informative and today, at last I've signed up. Elaine made the whole process incredibly easy, totally without any pressure and was a delight to chat to. I'd recommend HMCA so if you're deliberating over who to take out Health Insurance with, please speak to Elaine who will go above and beyond to help your decision and answer all your questions. Thank you Elaine for being so brilliant. A real credit to HMCA.

26 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent

No long waits on the phone. Very friendly.
Good explanations.
Excellent paperwork.
Not the cheapest.

3 april 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

The promise is a bit more than offer

The promise is a bit more than the actual service offered, as with many companies selling servcies or goods when one drills into the offer. So, for example, the health cover overseas, only applies if you are resident in the country when your health need arises. Also, reliance on the Proposing Insured to do a lot of chasing previous PMI records from many years previous.

1 januari 2024
Omdöme utan inbjudan
Logotyp för HMCA

Svar från HMCA

Thank you for your feedback. I can confirm that the Medical Care and Medical Saver plans provide you with private medical benefits when overseas. You do not have to be resident in the country to claim these benefits. However, please be aware that the plan is not intended to replace travel insurance.

If you are transferring from a previous provider to HMCA we will always ask for proof of the start date of your previous cover to ensure the transfer terms are accurate and to give you the peace of mind of transferring to HMCA.

Please feel free to call our Members Team if you wish to discuss this matter further on 01423 799948.

Betygsatt 2 av 5 stjärnor

Delay in getting authorisation ( needed…

Delay in getting authorisation ( needed prompting) and a delay in getting payment which will require prompting having received no acknowledgment of email sent to them containing receipted bills

5 april 2024
Omdöme utan inbjudan
Logotyp för HMCA

Svar från HMCA

Thank you for sharing your feedback with us. After a thorough review of our system records and your correspondence, we acknowledge there was a minor delay in our response to you. Despite this, we were able to send the approval within 5 working days. This was done with the understanding that the authorisation letter would not hold up your treatment.

While the authorisation was dispatched more slowly than our standard—with 87% of claims typically processed on the same day—please know we continuously review our claims processing time to ensure a prompt and efficient service.

Regarding payment of your claim, I have also looked into this and can see that we received the invoice on the 3rd April, authorised payment on the afternoon of the 4th April and made a payment direct to your bank account on the morning of the 5th April. Confirmation of this will have been sent to you on the 4th April by post.

If you would like to discuss this matter further please call our Claims Team on 01423 793023

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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