Benenden Charity Trust Following Surgery for removal of Kidney due to Cancer Within a few weeks as I needed regular check ups Another tumour was found in my bladder I am waiting surgery for th... Se mer
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Det här tycker kunderna
my experience was fine except it was not good regarding estimated costs ,they go up then down only to go up again at no point did they make any sense . I phoned the doctors secretary eight times, l... Se mer
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After 2 in hospital stays via Ambulance and cancelled Operations and back on long waiting list contacted Benenden who approved Operation at Nuffield Haywards Heath. There was a fair bit of paperwork n... Se mer
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Benenden have been wonderful with their response towards treatments for me. I have been with them for a number of years now, and the comfort of knowing that they are always on the end of the line is... Se mer
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Företagsinformation
Om Benenden Health
Skrivet av företaget
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Kontaktuppgifter
Holgate Park Drive, YO26 4GG, York, Storbritannien
- 0800 414 8004
- benenden.co.uk
4,6
Utmärkt
9 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I felt confident and at ease with…
I felt confident and at ease with treatment I received throughout. All appointments were on time and easy to arrange.
1 maj 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Svar från Benenden Health
Hi there, thank you for your feedback. It’s brilliant to hear you found the service professional, quick and effective. Thanks so much for recommending us.
Best wishes, Benenden Health.
A very professional company
A very professional company. Many opportunities to access the services they offer. Nothing is too much trouble to make sure you receive the right speciality. I highly recommed this company
13 april 2026
Svar från Benenden Health
Hi Celia, thank you so much for sharing your feedback and for recommending us. We’re really pleased to hear you found our team professional and felt supported in getting the care that was right for you. Making sure our members feel listened to and well looked after is very important to us.
Best wishes, Benenden Health.
Omg this was a life changer
Omg this was a life changer. I emailed them the medical evidence, they contacted me back with a treatment hospital, I was booked in and operation completed. I can’t recommend them enough
2 april 2026
Svar från Benenden Health
Hi there, thank you so much for taking the time to share this lovely feedback. Needing treatment, especially an operation, can feel daunting, so we’re really pleased we could support you every step of the way. We wish you all the very best with your post‑op recovery.
Best wishes, Benenden Health.
everyone was helpful and i was seen…
everyone was helpful and i was seen promptly and i am now recovering well.
6 mars 2026
Svar från Benenden Health
Hi Stephanie, thank you for sharing your feedback. We’re really pleased to hear you were seen quickly and are recovering well. Wishing you all the very best with your continued recovery.
Best wishes, Benenden Health.
Poor environmental policy
I'm amazed that this company still insists on me (age 80) still driving 100miles to Benenden Hospital for 4 hours (that's there and back) to benefit from their health policy when I have a perfectly good hospital just one mile away which they could refer me to. The hospital is fine and the services good but where is the care for the environment and my personal well-being?
Edit after reading Benenden Health response.
Thank you for responding so promptly. I had no problem with the hospital (except that there was nowhere to park when I arrived). I'm sure it is superb as the CQC rating indicates. My issue is just the lack of choice. I understood from the call handler that my postcode meant I had to come to Benenden and they had no discretion to allow me to use the local Spire hospital (I think they are part of your partner network?). I see no point in contacting you further as it appears your policy is fixed and because I live within a supposed 2 hour radius of your hospital I must drive there regardless of the environmental or personal consequences. If you review this policy, and allow some discretion, that would be excellent. I hope to hear that will happen. Kind regards
29 april 2026
Omdöme utan inbjudan
Svar från Benenden Health
Hi there, thank you for taking the time to share your concerns with us. We’re really sorry to hear this has been a frustrating experience for you, particularly given the distance you’ve needed to travel and the impact this can have on both your wellbeing and the environment.
We understand why travelling 100 miles for an appointment can feel unreasonable, especially when there is a hospital much closer to home. Benenden Hospital is our flagship hospital and is CQC rated Outstanding, which is why members who live within around a two hour drive time are usually asked to have their diagnostics or surgical treatment there. While we also work with a network of connected hospitals, unfortunately not all local hospitals are part of this network, and we aren’t always able to refer to a member’s nearest option.
The wellbeing of our members is very important to us, and we also recognise the importance of reducing environmental impact wherever we can. Your feedback on this has been noted and is appreciated, as it helps inform how we continue to review our services and policies.
If you'd like to discuss your concerns with a member of our team, please contact 0300 304 5700 or email Complaints@benenden.co.uk referencing your membership number and this concern.
Best wishes, Benenden Health.
Good value and easy to use
30 april 2026
Svar från Benenden Health
Hi John, thanks for your feedback - great to hear you’ve found using our services straightforward and good value.
Best wishes, Benenden Health.
Well worth every penny you pay for membership
Over the last few years l have had to get help from Benenden for diagnostic help, due to the long wait for NHS care. They have always been very helpful and professional when you contact membership services
2 februari 2026
Svar från Benenden Health
Hi Brenda, thank you for your lovely feedback. It’s great to hear you had such a positive experience with our Member Services team and that we were able to help you get the answers you needed through our Diagnostics service. Knowing your membership has made a real difference for you means a lot to us.
Best wishes, Benenden Health.
Super efficient
Super efficient, super helpful, nothing felt like too much trouble and my consultant was kind, easy to speak to and took time to explain everything to me.
17 april 2026
Svar från Benenden Health
Hi John, thank you for your feedback. We’re really pleased to hear you had such a positive experience and felt well supported by both our team and your consultant.
Best wishes, Benenden Health.
Svar från Benenden Health
Hello Kate, thank you for sharing this feedback. We're really pleased to hear you had such a positive experience with our services and team.
Best wishes, Benenden Health.
Initial enquiry was quickly answered
Initial enquiry was quickly answered. Easy to follow instructions on how to interact with the medical teams. Result was I didn't need to worry about the finance at all as it was all done by Benendon.
10 februari 2026
Svar från Benenden Health
Hello Keith, thank you for taking the time to share your feedback. We’re really pleased to hear your initial enquiry was handled quickly, the instructions were clear, and that we could take the financial worry off your mind.
Best wishes, Benenden Health.
Very professional set up from start to…
Very professional set up from start to finish at all levels.
2 februari 2026
Svar från Benenden Health
Hi Russell, thank you for taking the time to leave this feedback. We’re really pleased to hear you found the experience professional every step of the way.
Best wishes, Benenden Health
Information and help was just a phone call away…
Information and help was just a phone call away
18 februari 2026
Svar från Benenden Health
Hi Carol, thank you for taking the time to leave this positive feedback. We’re really pleased to hear our team were able to help when you needed us. Making sure our members can reach us easily and feel supported is really important to us.
Best wishes, Benenden Health
Very good service from Beneden for my…
Very good service from Beneden for my recent Hernia operation. Having been given a long waiting time for the NHS, my wife being a member we contacted them and was given details of the hospital’s used and the consultant’s available. I chose Mr Hou at Nuffield Hospital Chandlers Ford, made an appointment with his secretary for a consultation. After the consultation Mr Hou agreed to do the operation, and I contacted Berenden who agreed to pay for it. I got a cancelled operation date, so the operation was completed a week later and I was home on the same day. Very good service from Nuffield Hospital after the operation. I saw Mr Hou 6 weeks later to check all was well, and it was
23 januari 2026
Svar från Benenden Health
Hi Linda, thank you for taking the time to share this feedback with us. Surgery can be such a daunting process, but we're really pleased we could support you with it. If you need any post-op help, check-out our App.
Best wishes, Benenden Health.
Benenden Charity Trust
Benenden Charity Trust
Following Surgery for removal of Kidney
due to Cancer Within a few weeks as I needed regular check ups Another tumour
was found in my bladder I am waiting surgery for this
Benenden Charity contacted me and offered financial support Which I am very great full for
Benenden Health arranged for Reframe for
counselling support which also is very helpful
29 april 2026
Omdöme utan inbjudan
Svar från Benenden Health
Hi Keith, thank you for sharing this feedback about our Benenden Charitable Trust and our cancer support service. We wish you all the best with the rest of your cancer journey, into a recovery.
Best wishes, Benenden Health.
Svar från Benenden Health
Hello there, thank you for sharing this feedback. We're really pleased to hear you had such a positive experience with our services and team.
Best wishes, Benenden Health.
Fantastic service
Fantastic service, very reasonably priced. Following referral from my GP Benenden organised a private scan which was promptly carried out and results very quickly followed. Would highly recommended this service.
21 februari 2026
Svar från Benenden Health
Hi Ian, thank you for sharing this wonderful feedback. We're really pleased to hear that you were able to access a GP and diagnosis so quickly, so you can get back to doing what matters most - enjoying life!
Best wishes, Benenden Health.
All in all my experience and call was…
All in all my experience and call was handled with empathy and professional
6 april 2026
Svar från Benenden Health
Hi Neval, thank you for sharing this feedback with us. We're really pleased to hear you had a positive experience with our team and services.
Best wishes, Benenden Health.
Everything great experience went very smoothly for me
Everything went very smoothly for me
My wife had previously used beneden so we were familiar with how it would work
I am very pleased with how it went from beginning to end
My outcome was great so I couldn’t be happier
16 mars 2026
Svar från Benenden Health
Hello John, thank you for leaving this positive review. Our aim is to improve health outcomes for all our members, so we're delighted to hear this was the case for you.
Best wishes, Benenden Health.
Benenden are wonderful
Benenden have been wonderful with their response towards treatments for me. I have been with them for a number of years now, and the comfort of knowing that they are always on the end of the line is very reassuring.
They have organised my cataract surgery - and latest a cholecystectomy with Mr Wajed at Exeter Nuffield, who is an excellent surgeon in my opinion.
They are easy to contact - very pleasant staff, and the whole process I find very easy to follow. I would highly recommend Benenden health - and I have to many friends and family.
9 januari 2026
Svar från Benenden Health
Hello Nell, thank you for taking the time to leave this positive feedback. We absolutely love hearing from our long-standing members, especially those who we have been able to support a number of times. We're here to support you for many years into the future.
Best wishes, Benenden Health.
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