WPA Omdömen 5 162

Flo was very helpful.
I phoned because I had not received an email confirming authorisation for further treatment.
Flo explained to me where I could find once I had had logged into my account.

Paid out straight away, after invoice was put in.

Just spoke to an adviser dedicated to my company healthcare scheme, she was absolutely top notch. Very patient and very professional, impressive customer service which I haven’t witnessed for a very long time.

Staff were responsive to our request and investigated well with a successful outcome which was communicated in a timely manner. Very impressed!

Always a pleasure dealing with WPA. I've unfortunately had a few health concerns recently and nothing has been a problem. I specifically wanted to call out Lucy who I spoke with today who was a delight to deal with.

Sometimes the wait times can be a bit high but the callback option is great. I'd highly recommend WPA as a health provider.

A big thank you to Beki for taking the time to talk me through all the insurance options for my family and making everything clear and easy to follow.

The advisor was really efficient and inspired confidence

The first time experience to using WPA insurance in Cleveland Clinic was amazing, no hessle, very smooth all process, in under one roof everything done in one day from consultation to blood tests, scans, results, and procedure. It was amazing experience under WPA insurance

I had a really positive experience with WPA, and I want to especially mention Judith West, who was absolutely brilliant throughout the whole process.

From the very beginning, she made everything feel straightforward and stress-free. She took the time to explain everything clearly - not just the main points, but also the small print that often gets overlooked. That gave me a lot of confidence that I fully understood what I was signing up for.

Judith was also very approachable and gave honest, practical advice rather than just pushing a product, which I really appreciated. Nothing felt rushed, and she was always happy to answer questions and go into detail where needed.

Overall, the whole experience was smooth, professional, and genuinely reassuring. I wouldn’t hesitate to recommend WPA, especially if you get the chance to work with Judith.

Polite and professional. Great experience thus far.

We recently took out health insurance with Judith West. From making the initial enquiry, to us asking lots and lots of questions, she was patient, knowledgeable, supportive and helpful. The service we received was excellent.

Not only do we now have peace of mind for both myself and Paul as the owners of the business but we have added our families into the plan to add that extra layer of protection.

I have unfortunately needed to use Wpa for a recent accident with claiming for chiropractic care this has also helped with having eye appointment and part costs of new glasses

Tom helped with making sure onboarding went really smooth and quickly, answered any questions I had and was really helpful!

Extremely professional and efficient company. Very easy to deal with and reimbursement is always prompt. All my dealings have been online and the system is simple to use. Highly recommended

Nina has been great to work with. WPA's pricing is really reasonable for our small company of 3 and we were all impressed with the level of cover they are able to offer in comparison to some of the bigger names. Great experience so far!

We recently arranged a business healthcare policy through Judith West at WPA, and the experience was excellent from start to finish.
What stood out immediately was how aligned WPA felt with my own values — a more personal, straightforward approach, focused on quality and care rather than volume or complexity. The fact that WPA operates as a not-for-profit organisation also really appealed.
Judith took the time to properly explain everything to us, making sure we understood the options and what would genuinely suit our situation, rather than pushing a one-size-fits-all solution. She also remains as our primary point of contact throughout the life of the policy.
Our policy covers myself, my business partner and both our husbands and we were very pleasantly surprised by the price.
I wouldn’t hesitate to recommend Judith to anyone looking for a more considered and personal approach to healthcare cover.

Quick and easy to use claim process

We use Judith at WPA for all of our employees health insurance and highly recommend, shes always goes above and beyond to support our staff. Highly recommend

Fast & efficient claims. However, remember to submit a full invoice as hand written ones stop you claiming.

Straight forward referal and claim. No fuss, no hassle. Lucy and Ellie both extremely pleasant, friendly and so helpful. Thank you.