Hillier Garden Centres Omdömen 

Lovely lunch - very helpful staff that brought lunch to our table - thank you

Why why why hasnt the soft closing mechanism on entrance door been fixed? Its not been working for a long time. There is nothing worse than having a nice cup of coffee and the door keeps slamming every time someone comes in or leaves.

We visited Hilliers in Aldermaston today and as well as browsing had a coffee and tea, my husband had fruit cake, and all was fine.
However we had bought some packets of bulbs with a reduced price for three. We had bought two packets of the same alliums bulbs and one of a different variety. On getting to the checkout we were charged for each individual packet at the higher rate (additional £1.99 per packet). When this was pointed out to the staff at the till she said it was because the packets were not exactly the same. I was furious at this misleading labelling. I did change the packet so they were all the same variety and was then allowed the lower price. There was nothing on the stand of bulbs to indicate that the packets of three had to be the same.

This is a deliberate ploy to charge more and needless to say I will NOT be buying anything from Hilliers again. Shocking way to treat customers, and we were not alone in having issues at the checkout. Overpriced, poor customer service at the till and misleading information.

Hilliers Garden Centre Winchester. I ended up with a parking fine for staying over 90 minutes. I remained on site, in their cafe, at all times and complied with the requirement to advise a member of staff (witnessed) that I would be staying for more than 90 minutes. It appears that the member of staff failed to record it. On appeal the parking company totally disregarded and enforced the fine. I have been given the runaround by various staff members. And although initially being told a refund would be sorted I am now being completely ignored. Great considering the fine was due to a member of their staff making an error. Avoid visiting this site .

Got in contact by email on website had no reply, i would buy something in the restaurant but it is a little pricey for us

Went to Hillier’s yesterday the food was aweful
As always best attempt a school lunch overpriced for poor quality cold food ! The staff are always miserable never friendly miserable members of staff! The lady on the gate is like a prison officer even when you just want to go for coffee!
Never again !

Went to Hilliers in Ruislip today for some pot plants and compost. Although I found what I was looking for the atmosphere in the garden centre is dismal. There were more staff than customers and prices high compared to other garden centers. With the absence of the cafe that the previous owners had, there is really no incentive to go there. We would often go along for plants and have lunch or a snack and the atmosphere was lovely and the place busy. Now staff seem bored and the place looks unloved. There are more homeware offerings than plants etc and very expensive. Will not be going back

Excellent customer service at Cheddar Garden Centre. Staff always friendly and helpful. They knowledge you with thank you, even if you haven't purchased.

Took my daughter and grandchildren for a meal for a treat. Unfortunately it was quite disappointing. We waited half an hour for our food before inquiring about it.
The food was brought a few minutes later without the chips we had ordered. My grandson had almost finished his burger before the chips arrived and they were so hot we couldn’t eat them straight away.

We went today as an early Birthday present for my mum to Aldermaston. We had one Savoury and one Sweet version. The sandwiches were a let down as the fillings were great but the bread was dry edged and a big let down as the fillings ‘matched the size of the bread and were tasty. The scones both sweet and savoury were lovely and ‘felt fresh’. The cream cheese for savoury tastes bland and needed something to ‘pep’ it up I.E. Goats Cheese or Feta mixed in maybe. The Sausage rolls had minimal tasteless filling and felt like just half of processed ones. Quiche was a bit mushy
Staff were friendly and helpful but scruffy

I took my Mum for an afternoon tea in the restaurant at the Marlow garden centre today which certainly didn't disappoint. There was a lovely selection of fresh sweet and savory treats. The staff were so friendly and helpful which added to an amazing experience. I would highly recommend, and likely experience it again.

The staff at Hillier Sunningdale are always very friendly and helpful. Unlike some centres they are never too busy to give advice, chat about products,help with heavy items or give an individualised customer experience. Today two of the cafe team provided a cooling alternative to a hot chocolate for my daughter who doesn’t drink tea or coffee. We also chatted to a lady clearing tables who smiled as she worked - the manager! Simple gestures much appreciated. Thank you.

My wife went to the store near Hailsham today at 10am to buy four lanterns with a sign saying reduced to £20. When she got to the till she was told to wait until 10.30am as it was browsing time (Sunday). She added more things to her trolly about £130. worth. At 10:30am she went to pay to be told the lanterns were £30 each, she told them they were on offer, someone went to check and informed her the discounted ones were grey and she had copper in her trolly. Grey were out of stock, the sign was still there. The shop fails to price many goods on the shelves. At Christmas they had a big sign saying all light up decorations of a particular brand were half price. We asked if we could have the large Reindeer but then told the offer did not apply to them despite being the same brand and the notice not stating this. My wife left the store in near tears and told them to cancel all her purchases. Avoid this store, absolutely disgraceful, we are tearing up our Hillier card after many years as a customer.

The Hillier website is not fit for purpose, it's slow and clunky - surely in this day and age they could ensure its user friendly and up to date.

Had occasion to have an afternoon tea experience at their Liss branch. From start to finish it was lovely. Welcomed by Kirsty and another staff member warmly and with good humour, having already set a table for us as we had pre booked. The service, food and setting was really nice, and the staff genuinely couldn’t have been more kind or helpful. A really nice visit and one we will repeat. Thanks you!

If I need advice about plants the garden staff are very knowledgeable.

Serious failure in their of Duty of Care after my toddler was injured by a dangerously placed cacti display at the Newbury branch - less than a foot off the floor! No staff offered to help as I was pulling hundreds of tiny barbed spikes from her hand whilst she was crying in pain. Finally after about 10 minutes a kind member of staff actually came to help, however no incident report was completed by Hilliers and our details were not taken at the time!

Days later the display was still in the same dangerous position despite staff agreeing it should be moved. Only after I had submitted a formal complaint was the display raised, but still within reach to small children might I add, and a small sign placed which purely relies on visitors reading ability and does not show any visible type of warning. After addressing further concerns, to my disgust Hilliers’ response is that the display now meets their “required safety standards” - but simply meeting the minimum requirements does not equate to a safe environment.

They claim to take safety of all visitors very seriously but from our experience I am absolutely appalled by their lack of care and failure to comply to basic health and safety standards - especially after a child has been injured in their store!

On a visit to your restaurant on Wednesday 1st july,my friends and I were having cream teas. While we were paying for our teas the lady beside us dropped her tray. This sent boiling tea all over the floor,and it must of hit her legs. The cashier (joy)rather than helping her just said I can't do anything I'm serving you!!!!
Then a young girl came from the back to help.
Where has customer service gone?
Not to mention health and safety.
I also asked the lady getting the teas if I could change my tea for a fruit tea, she snapped back That would be at full price!
Really it's only a tea bag.
She could of said it was not included in the cream tea price.
More training needed.
I won't be returning anytime soon.

This is no reflection on the Garden Centre.
They are always helpful.

I use Hilliers in Botley quite frequently and today they went above and beyond to help me with an issue I had with a bird bath I bought 3 years ago Heidi and Rob sorted everything out with great efficiency communication from Heidi was perfect

Restaurant is terrible. We waited one hour forty minutes for cold food, the aircon was not turned on a hot day in June, nobody communicated with us about any problems, I had to go find the manager to complain