All Pond Solutions Limited Omdömen 

I really wish I had read the reviews here before purchasing. Looking back now, it's concerning that around half the reviews highlight similar issues.

I purchased a pond filter costing approximately £500, and from day one I reported that the unit was faulty. What should have been a straightforward warranty claim has turned into a year-long saga.

Instead of replacing a clearly faulty product, the company has repeatedly sent out incorrect parts, resulting in months of delays and endless frustration. Despite being informed from the outset that the filter was defective, they have continued to drag the process out , 11 months and counting rather than resolving the issue properly.

Customer service has been extremely disappointing. It's almost impossible to speak to anyone directly, calls are rarely returned, and responses often feel like generic AI-generated templates rather than genuine attempts to address the problem. The standard response is usually along the lines of:

"I completely empathise with how you're feeling, and I would be just as upset if I were in your position."

Unfortunately, the sympathy doesn't translate into action.

The latest update was that the company claims I agreed to yet another set of replacement parts being sent out, as though that closes the matter. It doesn't. After more than a year, the underlying issue remains unresolved.

For a £500 product, the level of after-sales support has been unacceptable. If you're considering buying from this company, I would strongly recommend reading the negative reviews carefully first.

Avoid if you expect prompt customer service, accountability, or effective resolution of faulty products.

Utter waste of time , they have the most useless bot, and no one seems to give a monkeys, plenty of pond suppliers that actually answer the phone. very quick to take your money , customer service non existent

I have just disconnected my fifth FP/3000 fountain pump. The last one was fitted in June 2026!!! I still have the five pumps if the supplier would like pay for their return and inspect them.

We bought a water feature WF5320003B in January 2026. Initially we were very pleased and I left a review accordingly. It first went out into the garden in March 2026. It failed in July 2026.
Trying to contact the company by phone is impossible unless you want to buy a product. For warranty claims its made difficult. The recorded message even says that phone calls wont be answered, and issues can only be done on line
They want video evidence and you need to download an app to do it. Frankly, as it was bought online, its easier to contact the card company to try to claim a full refund.
So, whilst the product was good for the few months it worked, their after sales service is not good.
We will certainly not deal with them again.
A new water feature will be bought elsewhere and certainly not from All Pond Solutions.
Read their ratings before ordering.

i payed 4 a water pump after a day stopped working told them asked 4a returns form and then can give me my money thy told me to take pictures thy no what looks like thy sold hit to me never go there a there again robbers

My pond has been a joy over the years but as the fish have grown the problem of keeping the pressure filter clean has grown as well. Then I saw the Auto Cleaning Pressurised Pond Filter AUTO-PFC-25000 × 1 by AllPondSolutions. The Auto clean saves me hours a week and it's so easy to do. Not only that but I also get nutrient filled water to water my plants with. IT's an excellent filter system made easy by the autoclean function. The filter is well made and the adapters etc are quality items. It feels professional all round.

I find as a rule of thumb that any company that does not want to speak with its customers and wants to do deal with them via messaging systems/bots etc to be a company that has contempt for its customer. If you buy form these jokers buy via Amazon then you have some insurance. I warn you that there products are cheap and shoddy and there are Pond Pumps available of far better quality. If you buy direct like me, you are are going to have issues. I contacted them and was advised to buy an Air Pump for my pond. I purchased an "Air 20 kit" this arrived and I noticed straight away that the pump had be opened, unpacked & removed previously. The instruction book was missing. All pond Solutions told me via chat on their website (You cannot speak to a human) that I could down download a PDF version at the website. There is no PDF version at the website and no YouTube Video for their model. I have I think figured our roughly how it is assembled and functions(?). The item was old to me me for an outside pond and bought for that. The item is not water proof and All Pond say that it is not sold as such. It will be impossible for me to use this safely in my garden. I CANNOT SPEAK TO A HUMAN BEING AT ALL POND SOLUTIONS. I have asked to return this item to All Pond, and I get the run around form computers. They did finally send me a PDF postage label to return the item. However the Post Office refused to process it as they said it was invalid, so I paid £9 to return. I am now on the merry go round of trying to get someone to answer the telephone at All Pond. Trust Pilot & Feefo are filled with reviews of customers that CANNOT GET A REFUND! This is a deeply unprofessional and disrespectful. My recommendation is do not purchase from All pond Solutions under any circumstances.

Cant believe i have just had a 2nd delivery of the cuv155 uv light after the first one was smashed in transit only to find the quartz sleeve in this 2nd one smashed to bits too.this is absolutely rediculous ,not only do i have to wait for a refund through amazon im then having to wait for another delivery hoping that the uv light aint smashed .being a new customer and looking at upgrading my pond system i was planning on purchasing further pond filter systems and pumps but i think im going to give this a wide birth and shop elsewhere .having 4ft carp and problems with my old system i need to get these new items unbroken and up and running .

I purchased the 1400EF external filter 5+ years ago and still going well. Ive changed the bulb once. Orders come the next day. Can't fault their products or service

Although the products are good quality l found the site impossible to navigate and when contacted the help line found the operator difficult and talking over me while I was trying to explain my problem. Shame

Absolutely awful company, they advertise no hassle returns and refunds but dont mention you have to beg for your money to be refunded, over 2 weeks since they have received and accepted my return and still have to wait for the refund. Excuse after Excuse let's face it in payments and refunds should be instant

I have been a loyal customer of Pond Solutions for years, which makes this experience even more disappointing.

Just one week after purchasing a pond pump from them, it stopped working completely. This isn’t just an inconvenience – the pump runs my waterfall, which provides vital aeration for my koi pond. On a day where temperatures have reached 34°C, every hour without proper water movement puts my fish at serious risk.

I contacted Pond Solutions first thing this morning and explained the urgency, asking if they could send a replacement out the same day. Instead of showing any understanding of the situation, they repeatedly insisted that I send them a video of the faulty pump.

Firstly, I was at work and couldn’t film anything until I got home. Secondly, what exactly is a video of a pump that doesn’t work supposed to prove? A pump that has failed is still a failed pump. All this request has done is delay resolving the issue while my fish remain at risk.

I’m now having to run a hose into the pond just to create some water movement, which isn’t ideal as the mains water is a different temperature and brings its own risks. This situation could have been avoided if Pond Solutions had shown even the slightest bit of urgency.

I fully understand that companies have warranty procedures to follow, but there has to be some common sense and compassion when live animals are involved, especially during an extreme heatwave. The lack of concern for the welfare of my fish has genuinely shocked me.

I’m absolutely disgusted that thousands of pounds worth of koi have effectively been put at risk over a request for a video that would have made no difference to the outcome.

After years of buying from Pond Solutions, this experience has completely destroyed my confidence in them.

I ordered a pump for my koi pond on next day delivery due to two pumps failing within a day of each other. The order was placed on time for next day. The order didn’t arrive.

I found out according to their terms I should never have been charged for next day shipping as my order was more than £100.

I contacted them informing them of the seriousness of the issue as my koi worth thousands are left without oxygenating water, they told me they had a delay in shipping due to unprecedented volume of orders and it would be sent that day or the next. Guess what… it didn’t get shipped (this is now day 3) I contacted them again and asked them to escalate. The response I got stated the order was delayed due to courier issues at the warehouse. A different story altogether.

They promised the item would be shipped that day… guess what, it wasn’t shipped.

I am now perusing legal options for breach of contract and damages / consequential losses as my fish have started to die due to low oxygenated water.

Trading standards will also be involved.

AVOID THIS COMPANY

Been happy with this company for last couple of years but no longer. I purchased a ballast which was obviously faulty as within less than a day it had blown the UV bulb and filled with water. After several email correspondence and a video showing the fault which they completely ignored they just blamed me for not maintaining the O ring which I kept telling them was brand new. Never again will I buy from them wish I could have given a 0

Purchased All pond solutions EF1+ Uv aquarium external filter. Cheapest Chinese noisy rubbish in a fancy box.DO NOT WASTE YOUR MONEY.
Uv bulb lasted a month. Sent email and told to turn the filter head 90 degrees. You cannot do this as the filter head is attached to the canister by two different type of clips Tried turning by 180 Degrees still doesnt work the bulb is blown as i said in first email. Emailed again and asked to be sent a bulb told to send photos of bulb. Why ??? Ive already cleaned filter and wont be taking it apart for another month. This firm does anything to fob you off instead of helping. Will chuck the rubbish in bin and by a decent filter. Serves me right for going cheap. zero customer service

I purchased a pond filter from All Pond Solutions in May 2025. Unfortunately, within the warranty period the UV system developed a fault and stopped working.

Whilst investigating the warranty issue, I removed the UV bulb and quartz sleeve. The sleeve was accidentally damaged during this process. APS have agreed to replace the faulty UV head under warranty, however they are unable to supply a replacement quartz sleeve because they have no stock and cannot provide a timescale for when one will be available.

As a result, my filter system is currently unusable and my pond is left without proper filtration. I requested alternative solutions, including a replacement unit, temporary replacement, or compatible alternative part, but these were declined.

The customer service team have been polite and responsive throughout, however I am very disappointed that a product still under warranty cannot be returned to service because a critical spare part is unavailable.

I hope APS can improve their spare parts availability and offer better support when customers are left with non-functioning equipment.

Finally managed to get this sorted thanks to help from Kyra.
Sadly lost a fish in the process but the filter is back up and running.
I think if Kyra had dealt with my issue from the start then the repair would have been done sooner rather than taking almost 3 weeks.
Updated to 3 stars from 1

The dechlorination solution i bought arrived promptly and securely packaged. Very easy to use. It seems to have worked for my new wildlife pond - plants in place and thriving.

We have now had our pond UV filtration system running for two months, and the difference in the clarity of water is marked. Cleaning the filter out really is an 'eye-opener'! The fountain attachment we have chosen to use is also a bonus, as it directs the water back into the pond, rather than trying to empty the pond as our previous fountain did. The aeration seems better, and the fish more lively.

I purchased a 55W UV steriliser and after just two months it tripped the RCD. When I checked, I found water inside the bulb holder, something that should never happen in a correctly manufactured unit.

When I contacted the company, their response was essentially to blame me for “not checking the sleeve properly” during installation. If they genuinely believe water and electrics can happily coexist for two months without causing a problem, they need a serious refresher on basic electrical safety.

This product is cheaply made, clearly not built to last, and the customer service is even worse. They refuse to take responsibility for a fault that is obviously a manufacturing or sealing issue.

Buy from this company at your own risk, but don’t expect any support if something goes wrong.

The on line chat is very good but forget it if you want to speak to a human. You have to go on line get a ticket number and wait for them to call you which they never do.
If you know exactly what you want to buy it's acceptable but if you want any advice by discussing products forgot it, it doesn't exist with this company. For that reason I would never purchase from them!