Maidenhead Aquatics  Omdömen 

Couldn’t ask for better, more knowledgeable or More engaging staff at the gosforth store.
Excellent and helpful in store with selecting and recommending products. And I’ve never lost a fish from them.

Wembley staff outstanding massive helpful and most important knowledge of products fantastic thanks to Darren, David. Jerome

Went to the store in Whisby Garden Centre, mainly for advice on this occasion. Was seen by Andy who offered a 5 star service by advising me on how to set up my pond filter and pump. Bought goldfish from there before and all are healthy 3 months on and having their own babies.Andy has served me on all 3 occasions I’ve been to the store and always received excellent service. Obviously there are busy times and only two members of staff, so of course there’s going to be waits at busy times.

New to this hobby, had a problem with some fish I purchased called maidenhead aquatics on phone, and was asked to go there in couple of days, only 3 miles from home, these guys are so helpful and so ready to give their expert advice, the tanks are all so clean, help and advice was duly given by these friendly staff, this is definately the only company I will use for anything concerning this hobby, thankyou all.

I want to thank Aaron at the Grantham store. I inherited a tank with some tropical fish and know very little. I went in to consider buying some additional fish for the tank. Aaron was so approachable and knowlegable about which fish would suit my current set up and also taught me a great deal about how to support the enviornment going forward. I left with 6 new little fish and followed Aarons instructions to introduce them and I am very happy that the newbies have settle in really well and that the OGs have accepted them. Thanks Aaron.

I purchased 6 Japan Blue Guppies. Within 3 weeks 4 died.
I also purchased 3 Albino Corys. 1 died.

After my first fish died I headed back to the shop to ask for help. I was doing everything by the book and nothing pointed towards bad water quality in my planted tank.

The shop wanted to avoid responsibility for selling sick fish and had me purchasing products to ‘help my water’.

I decided to visit a MA in another area so I could replace my dead fish. Only to see that most of the Albino Cory fish had eyes missing. The tanks next to these had dead floating fish in them. At this point I’ve been completely put off purchasing anything from these stores. And will not return.

I recently purchased a 72x16x12 fishtank through maidenhead aquatics as this was my first tank for over 40 years i asked for advice on what type of filter i would need for a tank of that size as my tank only sits 3" off the floor and never used a cannister filter before i took their advice and purchased a EFX 300as they said this filter is for tanks upto 300litres yes that's correct what they did not tell me was that because my tank wwas 6ft and the top of my tank would be level with the top of the filter there was no way that filter could run my tank,on top of that I explained when i purchased the tank built to my specification that i wanted to setup a river bed tank hence the size they still claimed the EFX 300 was fine they even delivered and put my tank in place on the base i had built for it, despite 5 months of phone calls they still said the filter was fine so in desperation i typed my tank size and asked if the EFX 300 was okay to run my fish tank the answer was no the Efx 300 is not the right filter for my setup as it is not powerful enough to run a 6ft tank despite it being for tanks upto 300 litres and my tank being 220litres it seems to me that their knowledge about filters only extends to the pretty pictures and the number 300 on the box.
So i tried again to discuss the issue of constant airlocks in the outlet pipe and the 2ft dead zone at one end of the tank i could not get them to understand the basics on 1.gravity 2. Because of the airlocks the filter had virtually no output flow. I was advised to purchase a wave maker,i do not accept that when you buy a filter to run a tank that you then have to buy another piece of equipment for the filter to work properly.
I took my complaint to customer service only to receive a phone from who i assumed was the manager of the shop (maidenhead aquatics st johns Leicester) who had the nerve to say to me you have got to stop this i assume he was talking about me complaining about being sold a filter by himself to me which was unfit for purpose and risking the health of my fish .
I have never had the pleasure of talking to such ignorant and uncaring people before and if that wasn't bad enough he seemed on two occasions to stand there and laugh down the phone at me and accuse me of getting angry to which i am not getting angry now but I will if i lose any of my fish because you don't know what your equipment can and cannot do.
I it was possible to rate this shop with no stars i would be warned check anything they tell you as their obvious lack of knowledge is nothing but a total disgrace to fish keeping

My experience in the Wilton store today was unacceptable. I was planning to buy 6 malawi cichlids and asked an assistant about some unusual looking labs they had. All I could get was they must some sort of hybrid. Whilst I understand there are other jobs to complete this assistant could not have been less interested in serving me. Well its your loss I will spend my money where it is valued. Avoid this store if you don’t like poor service.

Can't fitted my new fish in my bike bag so very nice member of staff bought them to my house

I needed a small part for my aquarium which wasn’t available to buy in my local store or online. Managed to find a phone no for sales at St Albans and couldn’t have received better service. Thankyou so much to Jaime who not only went out of his way to source this item but then sent it out free of charge, paid only for postage. I always use my local Maidenhead Aquatics for any purchases and will definitely continue to do so. Thanks again Jaime.

The staff at the MK branch are fantastic, friendly, welcoming, knowledgeable, and always happy to offer advice. Customer service has consistently been excellent.

Unfortunately, my experience with the livestock has been very disappointing. Of the five fish I purchased, four died, and the only survivor was from a different tank. When we later returned to buy more fish, the original tank had been placed under quarantine, which was concerning.

I was also disappointed to be told I couldn’t receive a refund because I hadn’t brought the dead fish back to the store. While walking around, we also noticed some tetras showing signs of white spot. Sadly, because of this experience, I won’t be purchasing livestock from there again.

I would give zero if that was an option...

I went to the one in Cherry Lane kidderminster yesterday. In almost each tank there was a dead fish.

When we ordered some fishes, we wanted some specific colours, that guy (no hair, big belly and a goatee beard style), told us that he can't be picking because the fishes will be stressed out, we told them we were not happy with the picks and he was so rude, he literally picked the fishes he wanted to pick from the tank, completely ignoring my wife, daughter and myself instructions.

That guy should not be working there, he was so rude, totally unacceptable behavior.

I have never experienced that type of behaviour in my life from anyone working in a shop.

There Norwich shop sells same old fish over and over these days you really should as manger looks to what is in trend, have lived in US they seem to get in what people are trending to with the result better sales for the shop in their aquarium shops over there, UK is so far behind US and Europe aquarium shops.

The manager couldn't have been more helpful
My impeller had broken and he found us one that would fit and explained how to fix it
( My daughter and I had no idea!). Well, came home fixed it and we now have a pond full of happy fish. Thank you

Very knowledgeable people great help with plants for our pond, served by felicity, excellent, the Ferndown branch

I broght a black moor from Maidenhead aquatics hicksead,when I got into the car i noticed it wasn't acting tight but put it down to the trama of just been abducted,added it to my already established tank and it stayed at the top,by the next morning it was dead,I got in contact with them and they said to bring in a water sample so I did,they done 2 ammonia test strips that were already green and one stayed the same colour and the other went very green so they said the fish death was my fault,I went home and ordered a proper test kit form amazon and surprise surprise the water was fine,so I contacted the head office and only then did maidenhead aquatics offer to do something.

I have to say Jamie at the coventry branch was a very knowledgeable informative young man
I wanted to purchase something to help clear brown water in my pond Jamie was very thorough in pointing out the treatment I could use to help elevate the problem I left the shop a very happy man purchase in hand
Cheers Jamie
Regards phil

I was in St Albans to change my Fluval Light which is in warranty and they didn’t charge because they realised my light is good!
If you have warranty buy mew one!

My negative rating refers to the quality of the livestock provided and the level of knowledge shown by those working at the branch.
I purchased 6 guppies and 4 pearl gouramis one of which had clear signs of fin rot when properly examined at home on arrival. The fish were purchased from the Chester branch.
Within 3 days 1 guppy was dead and the entire tank (6 cherry barbs and the above new fish from Maidenhead Aquatics) had developed fin rot within a few days, the guppies were flashing and rubbing on the sand and the gouramis were swimming very close to the glass with their sides rubbing it. 3 days later 1 more guppy was dead.
I spoke to the shop on the phone regarding the issues and was told they'd replace 1 guppy. On arrival at the shop no one was aware of my call and I had to make a case for not paying for the fish I'd been told would be given as a replacement. Made me feel like a beggar and it was apparent the shop assistant believed he was doing me a favour, when in reality the replacement was agreed upon on the phone.
The replacement guppy is now dead and I have serious concerns on the quality of the livestock and the level of care provided as 43% of the guppies I bought have died, and the fin rot came from the fish at Maidenhead as the cherry barbs were healthy, showing no signs of illness.
Also regarding the care promise on your website which states you will help solve issues and provide advice: I brought in a water sample as required and all the assistant did was so a dipstick test which I can easily do at home, nothing else was done, no actual advice or help. Basically your care promise is empty if your staff's level of knowledge is the same as that any amateur fishkeeper can acquire by doing a Google search.
I would urge the public to not be taken in by the variety of fish on show and the flashy nature of the livestock, in my experience the fish are not healthy and the staff are not more knowledgeable or expert than you or I could be through a simple online search or through reading a fish keeping manual.

These people sold me diseased Rummy Nose Tetras that infected my tank with WhiteSpot. Absolutely appalling, a report has been submitted to Trading Standards.

The staff pretended they quarantine their fish, which they DO NOT.

Avoid at all costs.