Gliderol Omdömen 

Rebecca responded to my queries regarding a remote control replacement and was extremely helpful through the whole process.
Thanks for all your help

Contacted gliderol to enquire about getting a remote control for garage door.Rebecca Martin was extremely helpful and sent an image of what I would need.Thank you Rebecca for all your help and responding so quickly.

I had to replace a faulty and old style garage door lock. I contacted customer service by telephone this morning answered by Rebecca Martin. Very polite and helpful person. Photo sent and she replied within 5 minutes with on line link for the correct replacement lock with a willingness to help if I encountered any difficulties ordering the unit. 100% customer satisfaction. Well done, Rebecca. John Hamilton, Scone, Perth.

I needed to order a lock mechanism for an old Gliderol door so sent a photo of part required in an email to their customer service at 2200.
Response received by 0830 next day and part ordered.
I had not been expecting such a quick respons so well done Gliderol.

i bought a new roller door motor from BEST CHOICE [ N IRELAND supplier] in JAN 2023, the make was GLIDEROL GRD+. I had a few hiccups when it would nt open during the year - always after i was away for a few weeks - but after being talked through a reset by phoning best choice i got it working again. recently i had nt used the door for over a month and when i tried to open it on 21 Nov 2024 it continued to try to roll off the door when it had reached the floor. i called best choice but they said their call out was £120 or on this occasion £80 as the warranty was only for a year. i contacted Gliderol who arranged for an engineer to talk me through a reset of the limit switches but he could nt get it to work. now after only a year and half of little use - i use my car 3/4 times a week and keep the tracks clean etc - i m left with a roller door i have to manually operate.
i am therefore very disappointed with this product and the support i ve had, my friend in Austalia who had problems with his gliderol door had great support but this is a separate company apparently.
i m hoping Gliderol will react to this review as it is an honest account and for a roller door motor to give up after such a short period is a very poor advert for this product. it is too dangerous to try operate by holding down the switch to open using the motor which still runs incidently but there is some issue with the limit switches which will not reset and have always been giving problems since the day i bought it.