Went into Barnstaple store today to look at an armchair to go along with a sofa we had bought around April this year. Martin was really helpful, he looked up our previous order to ensure we got the r... Se mer
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FW team member Kenny (In the Newport, SW store) was very helpful. Offered us a drink on arrival, answered all questions, informed us of current offers and helped us to the car with items purchased. Al... Se mer
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Was served by Tom- he was very polite, very patient and very knowledgeable with everything. Good range of furniture with very knowledgeable and polite staff. Was offered drinks immediately, very consi... Se mer
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Barnstaple - Alex was really helpful, not pushy, nothing was too much trouble. We previously purchased from this store, Alex impressed us on that visit also which encouraged us to return for this pur... Se mer
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Företagsinformation
Skrivet av företaget
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Kontaktuppgifter
Riverside Road, EX311QN, Barnstaple, Storbritannien
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4,9
Utmärkt
6 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Fantastic experience with FW Caerphilly.
Fantastic experience with FW Homestores Caerphilly. Immediately greeted by friendly staff, and plenty of great quality furniture available to view. Shout out to Andrew who offered outstanding customer service, and was clearly very knowledgeable about the products in-store. He guided us through the information in a clear and concise way, and gave us a comprehensive quote to go away and consider. We later rang the store to place our order, and the over-the-phone payment process was quick and bother-free.
Would 100% recommend the Caerphilly branch to anyone! Thank you Andrew & Co.
26 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re delighted to hear you had such a fantastic experience at our Caerphilly store. It’s great to know you were made to feel welcome and that Andrew’s knowledge and clear, concise advice were so helpful when choosing your furniture. We’re also pleased the quote gave you time to consider everything and that placing your order over the phone was quick and hassle-free. We’ll be sure to pass your kind words on to Andrew and the team. Thank you for recommending FW. Team FW Homestores
Ryan was really helpful and was patient…
Ryan was really helpful and was patient with us whilst buying our sofa
26 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re so pleased to hear Ryan was really helpful and patient while you were choosing your new sofa. It’s lovely to know he gave you the time and support you needed to make your decision. We’ll be sure to pass your kind words on to Ryan. Thank you for choosing FW and for sharing your feedback. Team FW Homestores
Went to the Newport store
Went to the Newport store. A lovely James, dealt with selling us a sofa-bed and chair. Very professional and friendly. Lovely to be served with a smile and positivity .Great customer service that you don’t always see today. Great service James.
24 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re delighted to hear James made your visit to our Newport store such a positive experience. It’s lovely to know his professional and friendly approach, along with his smile and positivity, made such a great impression while helping you choose your sofa-bed and chair. We’ll be sure to pass your kind words on to James. Thank you for recognising his great customer service and for choosing FW. Team FW Homestores
Paul was great!
Paul was great!
Decent guy, helped me and our family a lot
25 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re really pleased to hear our team member was able to help you and your family so much. It’s lovely to know his friendly and helpful approach made a positive difference to your experience. We’ll be sure to pass your kind words on to him. Thank you for choosing FW and for sharing your feedback. Team FW Homestores
Svar från FW Homestores
Review response
We’re so pleased to hear you’re happy with your experience. Thank you for choosing FW and for taking the time to leave us a review. We really appreciate it. Team FW Homestores
Great service and very helpful
25 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re really pleased to hear you received great service and found our team so helpful. It’s lovely to know you had a positive experience with us. Thank you for choosing FW and for taking the time to share your feedback. Team FW Homestores
Excellent service 👌
Kenny and James were really helpful and polite when we visited the store. Great customer service and care. We're looking forward to have our new sofa.
25 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re delighted to hear Kenny and James were so helpful and polite during your visit. It’s lovely to know their customer service and care made you feel well looked after while choosing your new sofa. We’ll be sure to pass your kind words on to them both. We hope you love your new sofa when it arrives. Team FW Homestores
Ryan in the Cardiff store was amazing …
Ryan in the Cardiff store was amazing very helpful
25 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re so pleased to hear Ryan was amazing during your visit to our Cardiff store. It’s great to know his helpful approach made such a positive impression. We’ll be sure to pass your kind words on to Ryan. Thank you for choosing FW and for sharing your feedback. Team FW Homestores
Highly recommend FW Homestores
We called in to the Caerphilly branch and were looked after by Andrew. We were allowed to browse at our leisure without being followed around by a pushy salesmen. When we had made our choice we sat down with Andrew who took us through our options and explained everything in a friendly and knowledgeable manner. Would highly recommend FW Homestores as it is a family run business who care for their customers
18 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re delighted to hear you had such a relaxed and enjoyable visit to our Caerphilly branch. It’s great to know Andrew gave you the space to browse at your leisure, then took the time to explain your options clearly and answer everything in such a friendly and knowledgeable way. We really appreciate your recommendation and your kind words about our family-run business and the care we have for our customers. Thank you for choosing FW. Team FW Homestores
We saw Tracy a few months ago in the…
We saw Tracy a few months ago in the Newport branch when looking to buy a sofa, went back yesterday to purchase, she was very friendly and informative and not pushy at all. Even agreed to hold the sofa for 7 weeks and maybe a bit more whilst we are awaiting to have carpet fitted.
24 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re delighted to hear Tracy looked after you so well when you returned to our Newport branch. It’s lovely to know she was friendly, informative and gave you the time and space to make your decision without any pressure. We’re pleased we could hold your sofa while you wait for your new carpet to be fitted. We’ll be sure to pass your kind words on to Tracy — thank you for choosing FW. Team FW Homestores
Highly recommended
Paul was very professional and well spoken. We gave him a description of what we were looking for and he recommend a sofa which turned out to be a fantastic choice. Very pleased with the purchase and customer service.
Very much appreciated, thank you Paul. From Shane
24 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re delighted to hear Paul made such a positive impression and helped you find the perfect sofa. It’s great to know his professional approach and product knowledge gave you confidence in your choice. We’ll be sure to pass your kind words on to Paul, and we’re so pleased you’re happy with both the sofa and the service. Thank you, Shane, for choosing FW and for taking the time to share your experience. Team FW Homestores
Friendly and welcoming staff
Friendly and welcoming staff, not pushy and willing to give you time and space to explore the store and help with any enquiries.
And for moving items so my wife could get around easily!
Thank you Andrew Lynne for your help.
Looking forward to the new furniture from the Caerphilly store!
24 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re really pleased to hear you felt so welcome and comfortable in our Caerphilly store. It’s lovely to know Andrew and Lynne gave you the time and space to browse, while also taking extra care to make things easier for your wife. We’ll be sure to pass your kind words on to them both. We hope you love your new furniture when it arrives, and thank you for choosing FW. Team FW Homestores
Paul in the Caerphilly store was very…
Paul in the Caerphilly store was very helpful, knowledgeable and friendly.
24 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re delighted to hear Paul made your visit to our Caerphilly store such a positive one. It’s great to know his friendly nature and product knowledge made the experience easy and enjoyable. We’ll be sure to pass your kind words on to Paul — they’ll mean a lot to him. Thank you for choosing FW and for taking the time to share your feedback. Team FW Homestores
Tom was fabulous helped me pick what I…
Tom was fabulous helped me pick what I needed
24 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re so pleased to hear Tom was able to help you find exactly what you needed. It’s lovely to know his friendly and helpful approach made choosing your furniture so much easier. We’ll be sure to pass your kind words on to Tom. Thank you for choosing FW and for sharing your experience. Team FW Homestores
⭐️⭐️⭐️⭐️⭐️
Tom was amazing we will definitely be back. ⭐️⭐️⭐️⭐️⭐️
24 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re delighted to hear Tom made such a great impression during your visit. It’s wonderful to know his service left you looking forward to coming back. We’ll make sure Tom sees your lovely feedback — it will mean a lot to him. We look forward to welcoming you back to FW. Team FW Homestores
Tom, Caerphilly store
Tom, Caerphilly store was lovely. Very helpful, friendly and very patient. He was very proffesional. Definetly reccommend this store if looking for new, high quality furniture!
24 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re so pleased to hear Tom made your visit to our Caerphilly store such a positive experience. It’s lovely to know his patience, friendly nature and professional approach helped you feel comfortable while choosing your furniture. We’ll be sure to pass your kind words on to Tom. Thank you for recommending our store and choosing FW. Team FW Homestores
Lovely service
Dan was a lovely man very welcoming and nothing was to much trouble. Very lovely service 👌
23 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re so pleased to hear Dan gave you such a warm welcome and made you feel well looked after. It’s lovely to know his friendly nature and willingness to help made your visit such a pleasant one. We’ll be sure to pass your kind words on to Dan — they’ll mean a lot to him. Thank you for choosing FW and for the lovely feedback.
Team FW Homestores
Paul in the Caerphilly store was…
Paul in the Caerphilly store was extremely helpful, would definitely recommend shopping in this store ❤️
23 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re delighted to hear Paul was so helpful during your visit to our Caerphilly store. It’s great to know he made your shopping experience such a positive one and left you happy to recommend us. We’ll be sure to pass your kind words on to Paul. Thank you for choosing FW and for recommending our Caerphilly store. Team FW Homestores
Dan on Hadfield Rd was great
Dan on Hadfield Rd was great. Made everything easy!
22 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re really pleased to hear Dan made your visit to our Hadfield Road store so easy and straightforward. It’s great to know his friendly and helpful approach took the hassle out of your purchase. We’ll be sure to pass your kind words on to Dan. Thank you for choosing FW and for sharing your feedback. Team FW Homestores
David at Barnstaple Store
David at Barnstaple store was excellent and very helpful. Purchased a table and chairs and the process was easy, delivery explained and knowledge of product was great. Thank you David.
21 september 2026
Omdöme utan inbjudan
Svar från FW Homestores
We’re delighted to hear David looked after you so well during your visit to our Barnstaple store. It’s great to know his product knowledge and clear explanation of the delivery process made ordering your table and chairs feel easy and straightforward. We’ll be sure to pass your lovely thanks on to David. We hope you enjoy your new dining set when it arrives. Team FW Homestores
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