First Bus Omdömen 3 164

Personally I have had many bad experiences with First Bus and few good ones. First Bus fails to relay information about diversions, cancellations and delays. The lack of integration on their app means it can't even tell you the most basic things such as these frequent diversions and cancellations. Recently, their performance have been especially poor, First Bus drivers have had to tell me and the other passengers to leave the Bus due to it being broken down. I am Appalled at the state of these subsidised bus companies, First Bus in particular.

Buses in Norwich are always late, or ridiculously early- making it too unpredictable to be useful. Sometimes it means that 3 buses of the same route turn up at the same time. Must be so ineffective and expensive to run.

How is this possible?! I've been waiting at the bus stop for 20 minutes. Two buses left 2 minutes earlier. I only saw them from behind. They didn't even wait a second at the bus stop, and the next two didn't show up! I'm going to work and I'll be late. This is the first time in a year I've had to use your service! This is a disgrace!

Yutong bus good in summer .
No heating in winter.
You need to get them off the Weston-super-Mare to Bristol route. Please. Thanks. This will be all Winter

Once again, the 75 bus is running late... Cleve Rd at 01:26, then changed to 01:29. The app said four minutes, but the display at the bus stop showed thirteen minutes. Which one is correct?

The first bus keeps saying we’ve changed the timetable to improve the service... three times. However, the bus service is getting worse by the day.

It's always the same reasons:

1. Weather
2. Traffic
3. The bus broke down
4. No drivers

It's about time the management gets sacked and new management is brought in.

What’s the point of having online timetables if they’re out of date. Waited 45 in the cold for a non existent bus then tried phoning First for info, 15 minutes later still no answer so hadto call a taxi.
Never using a bus again.

THE ABSOLUTE PITS.
DRIVERS FLICK FAGS ON YOUR DRIVE AND BLOCK YOUR VIEWS, DON'T EVEN GUIDE YOU OUT.
The compliant procedure is a comedy act.
You can't reply to the emails - it comes up with an error message. When you phone they put you on hold for ages.

As winter has began bus drivers should wait until passenger are sitting before moving.

Moving when a passenger is on stairs is dangerous and can lead to injuries.

Which the victim can seek legal actions as result

I would really appreciate if someone can help for the past few months there's been a lot problems with the bus from Leeds to Bradford x6 and the x11 for some reason it's always cancelled and the same time and thereno other options accpet to go all way to Halifax then Bradford a 45 minutes ride now has turned into a 2 hours journey what a servers and the call centre is a joke there's no one to complain to.

I have been injured 3 times on First Bus' services, twice in one day. They didn't even offer a refund, instead they demanded a doctor's note to prove my injuries (which is an unreasonable request, with the well documented issues accessing a GP).

I complained and they told me that the issues shouldn't reoccur.
Today their bus failed to show up, making me 30 minutes late for work. The bus going home was 10 minutes late and when I finally got on the driver slams down the gas causing me to fall on the bus floor.

If you want to be 30 minutes late for work and have your kneecaps smashed in, please use their service.

One thing i don’t understand is why does the timetable say that the bus is coming at a certain time but then doesn’t show up? It’s very strange? Making people wait over 1h in the bus stop for a bus that will never appear.

I don’t know why does the company think that this is okay to do to people.

This service made to ruin people's life. If you like to loose your job, miss your flight, be late most of the time, Then use their service. Lived in places like Morocco, Bosnia, Albania, Ukraine, Russia, Serbia. All of the above have much better bus system. Let alone any other Normal European nation. They can get away with anything!

I had just had a bus driver stop at the bus stop not even open the door and when I chapped he just drove off ! This is the 1A behind st Enoch heading to Clydebank. This is everyday where the drivers don’t stop ! This was just rude I’m pregnant and worked all day and want to get home and now I can’t as the 1 isn’t due for 45 mins and because the driver didn’t wanna open the door even when his bus was EMPTY! Your drivers done care about the public and you guys need to just get another company as first bus is HORRIBLE and not reliable. I pay £25 a week for a bus pass and cannae even get home or get to work half of the time ! Something needs to get done about this I’m ragin ! I’ll be taking this further and will be getting the CCTV to and be taking it to the press and going further as I refuse to pay anymore money to be treated like rubbish and to be ignored. People in the office don’t do anything for the complaints and can’t even complain on website anymore JOKE. Get rid of first bus and get McGills FIRST BUS NEEDS TO GO !

The worst customer service I have received in my life. For the past year I havent realised that if you dont physically tap off at the little machine that barely works it charges you for the end of the route! At times i was charged £3.10 and other times double the amount 5.60. This has happened for the past year, hence have lost alot of money. I spoke to Paul on the phone who was so frustrating and didnt show any sympathy. He was so patronising. I have worked at various customer service roles and am quite experienced, I hope he changes his role because it really isnt the job for him. Worst company ever!

Bad service and stopped in bus stop without any reason for 15min. No reason behind the delay and makes me to lose another connection to come back home. Expensive, bad customer service and poor reliability. Due to the delays, buses are busy and uncomfortable. Not recommended. Preferable to drive your car. The tickets are too expensive for the quality received

If I could put no stars I would twice a bus has just drove right past after me stopping them so I’m left standing there with baby in pram in pouring rain drivers are ridiculous don’t stop at right stops break extremely hard when trying to get off the bus with a baby in the pram just absolutely ridiculous

Single handedly the worst service I’ve ever used. I’ve been getting first buses for over a year now and they are either awful or extraordinarily bare minimum (ie they might actually turn up on time once in a while) the amount of times I’ve had to pay for Ubers simply because buses have just never arrived or disappeared off the departure board last minute is horrendous. Maybe if public transport actually functioned well I wouldn’t have to be learning to drive. And to top it all off they have a consistent issue with their contactless machine, and when it doesn’t work on their end even after proving I have money in my bank and everything they simply won’t let you on. I’ve been stranded in town numerous times as a teenage girl in the dark because of this with no way to get home if buses won’t accept me. Awful awful service and I can’t wait until I don’t have to use it everyday anymore.

This company is the absolute worst!!! I wish there were more options... (not only once) my number 8 Kingsway was late this caused me to be late to my number 2 bus from the bus station ... the number 2 just closed its door when I asked if I can be let in and they refused!!!!! THEY ARE SOOOO ORGANIZED they refuse entry for being 30 seconds late but THEY can even cancel and it's fine!!!!
I wake up at 5 every day to get to work in time and this happens !!!
I cried because I was so frustrated... my work day needs to start at 7:30 and thanks to the company that increases the prices and decreases the service quality i wake up anxious every morning if I'm actually gonna get to work in time

172 bus didn't turn up from bristol bus station (19:30,20:00,20:30 )
we were very disappointed.its not only this evening it has been several times times .

Raised a complaint regarding a cancelled service for 38b bus to Barlanark and having to wait nearly 1hr and a half for a service that usually comes every 15-30mins depending on the day of the week. When I notified them via complaint that I requested reimbursement as I was extremely late for where I needed to be they said they would not reimburse because I used my ticket. I still had to attend where I was going so I think that’s disgusting that you would not reimburse just because I used the ticket, am I supposed to crawl there ?! We pay the most for fares across the UK in the most deprived part of the UK, it’s a joke. You expect better service when you’re being ripped off in fares. To add insult to injury we don’t have any competitor in bus travel to go elsewhere for travel any cheaper. Hate privatisation of the bus services, nationalise please. 🙏