First Bus Omdömen 3 164

This company stole my money. AVOID AVOID AVOID!
I bought two tickets for £7.80 at York Park and Ride at Poppleton Bar - service operated by first bus. The display said next but was 24 minutes, but after 20 minutes nothing had changed and the next bus was still showing as 24 minutes away. I asked the woman who sold the tickers to me and she said "Buses are not moving at the moments as they are blocked by a march". By now there were large crowds of people waiting. I asked how long it would be. She said "Could ba an hour, could be ten hours." So, I asked for a refund and I would get the train instead. "Sorry," she said, "I can't give refunds but if you call this number tomorrow they will refund your money." So, I walked to the nearby train station and paid another £6.40 and took the train into York. However, the following day I was on the phone an hour with First Bus. Lots of long silences. Eventually the man spoke with a supervisor and said "You are not entitled to a refund because you could have just waited." I asked to speak with a manager but was told they are not available. What a rip off. They know I had no other choice, that I didn't use their service but they want to keep my money anyway. These large companies are rich, yet they still want to steal from the poor like some reverse Robin Hood. Total scumbags. Will NEVER use them again. By the way, it's cheaper to park in Poppleton village and take the train and the service is better.

Worst bus services ever. If this is first world country services, can’t imagine third world country services. This bus service is never on time.

Had to get a monthly pass for Glasgow, but whenever I scanned my QR code, it charged me £5 instead. Whoever designed a touchpad and scanner to be in the same place should not be allowed anywhere near tech.

This happened a few times, until I had to start adjusting my phone settings every time I got on the bus and adjusting them back every time I needed to pay for something.

I complained to First about this and they ignored me and I never got a refund. Complete con.

This company is run by morons - the timetable for the No. 7 service is different on the app from the one on their website.
If you pay 12p per minute, Traveline give you the times from the app, not the website, so take your pick.
What would it take for the actual bus times to be available to customers?
Why not make it more of a game and publish a third timetable? Really mess would-be passengers around.
Thank God for privatisation, or the service would be garbage.

Love the new Electric buses, but WHY oh WHY don't the drivers put the ventilation on in the winter?
Stuck in a bus full of passengers coughing and sniffing, all the windows shut and condensation dripping off the windows, it is not pleasant.

I think they should invest more on teaching drivers to be polite. It don't cost nothing to be kind.

Complete time waster. Why would you stop for absolutely nothing in the name of whatever, when people are going to work or so tired after work.

I was waiting for the number 18 from minto road altens Aberdeen it should off came at 17.03 but it was a no show it not the first time it the worst service in aberdeen

Late to my lectures multiple times because of buses being late countless times.

Same afternoon (2 Nov 2025), I first bought a Student Single in the First Bus app and learnt it wasn’t valid on that route. Fair enough. I then bought an Adult “Single Flat Fare-West Yorkshire” ticket before the next bus, which again wasn’t accepted. Total loss £4.50 and extra delay.
Marketing suggests you can get around Leeds with this one app, but many buses are run by other companies that won’t accept these tickets.
If these products are First-only, the app must say so prominently and warn users when a journey involves other operators. Please fix the wording and refund mis-sold fares.

At least Two No 51 Bus Services were at least Twenty Minutes late!! All too often these Bus Services are totally unreliable!! As a result, i had to book a taxi to ensure i made a Doctor's Appointment on time! They keep saying they want more people to travel on Buses, well then, they'll have to provide a more reliable convenient Service????

There should be a public health enquiry into the damage this company does to people’s mental and physical health.

If you have a problem - if you have somewhere to be - then don't rely on First bus (A-Team theme plays)

Yet again another shoddy service, The number 6 bus is still a lottery if it ever turns up.
Your expecting the bus to arrive as your being told by the computer board at the bus stop its 4mins away.
Six minutes no bus appears, but strangely another bus is coming up the road and it has NO SERVICE written up on the front, I bet ya that was the 6 bus due in 4 minutes that never arrived.

On the same day i went to get the bus back, It was raining not good but visibility was still ok and I had luminous on clothing so i was right out from the stop and getting soaked to make sure the driver saw me.
He slowed down and stopped but then decided to drive off with me wondering what the heck was his problem.
This service is absolutely terrible, and that on line app needs fixing.. You have ghost buses on there that never turn up, in otherwords they are on the system but then they vanish,further, they don't turn up.
I wanted to make a complaint about this and told to use the telephone service, whats wrong with your email service?
Everryone on the stop that is catching the bus all look at you like its something new, they are well used to this service either turning up or not turning up and all usually say "Ahh don't bother complaining you'll get no where, they don't listen"
Rely on public transport you'll be dead from all the frustration it causes.

First buses yeah alright mate more like 2 bob buses. Service is beyond ridiculous would love to see a better service with higher customer value wipe this pitiful company away from the travel industry for good!!

So you have the 6 and 6A that go through Fenton and follow similar routes, then you have the 6c that goes on a completely different route compared to the other two, got on thinking I could make it to Fenton on time for a thing, only to find I was being driven to a completely different area. Just mark it as another number and not on the 6 route, so confusing and got and others late and to the wrong places

If possible would give negative number, totally & utterly unacceptable and unreliable company ,website a total joke . supposed live bus times are reliable as politicians promise,s .should be stripped of all their contracts.

This is the 2nd time in 2 months that 'First Bus' has gone on strike and cancelled the No. 31 Bus between Bayham St (Camden Town) and White City.
The worst is that it did not inform passengers either on-line or put up notices at Bus Stops on the route between Camden Town - White City. There is no notification of when this 2nd strike will end either.
Even when this pathetic service is working, it is always out of schedule, as as the saying goes, it's true... 'then 3 come together'.
PATHETIC SERVICE & POOR COMMUNICATION

Terrible. Poor run. Most opinions is right about tickets, timetables, customer service.

My bus was due at 5:49 pm and arrived 3 minutes earlier than usual so it wasn't late as it was in the correct stand. However, the bus driver disappeared for half an hour, then came back with another bus driver and had said I had to get on another bus as it goes to the same stop whereas the driver didn't even know what stop I was getting off at and that was the bus I needed to get on. Who was he to tell me what bus I can get on to get to my own home?! Furthermore after another 5 minutes after this issue occured he let everyone on the bus with smiles and thank you and was ignorant towards me and stand out rude. I do not think this is acceptable to treat customer like this when the bus is there on time but still turns out to be half an hour late! Damn right ridiculous! This issue happens in Bradford interchange on the 687 bus, I do not recommend.