First Bus Omdömen 3 164

So good on the bus this morning and the guy who’s the driver of the 3a from Mastrick terminal to altens today just made my week end having a we sing to his self very polite and very well spoken to everyone that’s how to but eveyone in a good mood this Saturday morning

Totally useless, the busses are old, drivers are rude and dangerous and thats when they bother to show up at all. The sooner Bath take the contract away from this utterly useless disgrace of a "bus operator" the better,

Carried out the update as requested on the first bus app. All tickets disappeared. Complained to First Bus they reinstated the missing tickets but with only 30 days till they expire. Previous tickets expired January 2027. The only answer I got was "it was a business decision"
Very poor customer service.

I wsjted 10 min the bus was 10 min late me and my grandma have to walk home now

First bus app version 7.04 doesn't work on my phone neither did 7.03 waiting to hear from first bus after using complaint form

Please to the Manager of the company, driver need more training and common sense. Very bad experience with buses route 33, 39,38, most of time arrive earlier then leave early ,For people who buy their ticket and follow the time, it is quite unfair! We do not get for free, so we deserve a fairness in public transport driving. And also, too much racism, they can stop if it is majority race without specifying, if there is minority they don’t stop on purpose. Once again we do not get for free, more common sense please
Thank you!

First of all the buses are late 15-20 mins other than the behaviour of the driver, this is the incident of 6 th may 2026 at 2:30 at Osborne street Colchester, the attitude of driver , already the bus was late 15mins then I have to take other bus and I requested the driver pls open the door I want to take the bus which was standing in front of me, becoz the bus came late to tesco Greenstead so here bus reach late so all bus was occupied, then I just requested pls open the door so I can grab the bus though he was late and showing me attitude that no I will not open and because of this I reach late to my work, I means 1 time you will open the door than nothing going to happen few drivers are good but few are very very rude and this is my 3rd experience. And I have mailed to first bus they rejected my mail by their system. If your staff wanted to be treated nice then tell me they should behave nice with passengers, and this is ridiculous.

Waited 45 minutes for a 240 from caledonian Road in wishaw to overtown despite this service is supposed to arrive every 10 minutes or so. No point in complaining to the company as they just don't care. Perhaps a bit of competition is required. ..very frustrating company.

Ever since FirstGroup updated the First Bus app, using my monthly ticket has become a nightmare. I already pay for a monthly pass, yet when I scan it on the bus reader, it often fails to activate and instead automatically charges my bank card again. Customers should not be paying twice because of faults with your app or ticket system.
This is causing unnecessary stress and financial loss, especially for regular passengers who rely on public transport every day. It’s unacceptable that a paid monthly ticket can fail while extra payments are still taken instantly.
First Bus seriously needs to investigate these issues, improve the reliability of the app, and refund customers who have been wrongly charged. At the moment, it feels like loyal customers are being let down and ignored.

Since the update of the app it’s broken, wasn’t even informed there was going to be a so called update either. Was logged out of my account which has a monthly ticket on, finally after getting logged back in the tickets won’t work! QR codes won’t scan the code is constantly moving which I’m told is to stop people taking photos of it I mean really!! I’ve had to pay each time I use the bus now and that’s daily as I need to get to and from work. I’ve contacted customer service and done an online complaint asking for a refund for the £75 but have heard nothing, they say it’s being fixed but so far 3 weeks later and it’s still the same! Absolute joke who ever thought of this upgrade needs sacking as not only has it cost me more money even tho I have a valid ticket, its annoying having to explain each time to the driver why my ticket won’t scan! At least make the drivers aware of the problem!

Waiting again at Smallcombe Road for a 522 to go back into Bath for work....you've guessed it, it's late by 35 minutes.....messing up my whole work day AGAIN. SHOCKING, I know, but people do work at the weekends...
When will the Council or just anyone step in and make this better??? This is the sort of service ther made Britain Grate.....

Worst company of bus ever. Never on time, most of the time the driver is rude. Fare of the bus are going higher. This is a disgrace.

After updating the app on Monday 27 April, I completely lost access to my monthly subscription (£67 Bristol Zone Adult Commuter Travel Club), despite having an active Direct Debit and paying as usual.

Since then, I have been unable to access or use my ticket for an entire week.

I have contacted First Bus three times via web forms with no reply and also called customer service.

The issue has still not been resolved.

Instead of fixing the problem, I was credited with two day tickets that I do not need, as I already pay for a monthly subscription.

Because of this issue, I was forced to buy two single tickets just to get home, even after explaining the situation to the driver and showing that I had an active account.
I was told “I don't care, not my problem” and had to pay to travel.

I requested a refund for those tickets, but this has not been provided. I am also requesting a refund for the week during which I was unable to use a service I have already paid for.

This situation is unacceptable. I have paid for a service that has not been delivered, and customer support has failed to resolve a straightforward issue.

I would strongly advise others to be cautious when relying on this service, especially if any issues arise.

Waited over 80 mins for the A2 airport bus. Get a taxi people. Bus driver very rude. He needs a holiday!

App doesn't serve it's core function - to track buses and issue m-tickets. It won't let you log into an account. It won't let you create an account. Trying to purchase tickets charges you but doesn't issue the ticket, which I now have to chargeback with the bank.
The live service tracker doesn't work - it displays what the timetable is supposed to be (which they never stick to).

A brick would have more functionality than this app. Then I could throw it through the window of the bus driver that also failed to stop despite clearly waiting with arm out.

I've complained many times to First Bus, who have assured me that the issues were being looked into and would be sorted in the near future. We're 6 months after that message and it has only gotten worse. They clearly do not care and have no intention of fixing the issues. They clearly have contempt for anyone raising issues as they don't even bother to respond anymore.

Disgusted. A bus driver Beverly Lucas-hicks thought it would be funny to laugh at me while grieving for my late husband who passed away 15 weeks ago at the age of 41. Not only once did she laugh at me but three times when I said to her she shouldn’t be doing that she continued to laugh. This is a lady who has to deal with the public. Of all ages on a daily basis I am absolutely horrified that Any human being can be this evil. Please re train this lady or get her off our buses!!

We have to use the First Bus pass for our son to get to school, since the recent app update we can no longer log into his account, so we have paid £150 for a pass for this term which he now cannot use!!
Very disappointed.

Awful company. I’ve lost so much money being at uni because of missed and consistently late buses. Their contact team don’t reply and has limited hours, similar to their buses and some of the drivers are so miserable is actually mad, not blaming them of course. But first bus need to treat their staff better clearly because they deal with a lot, or so it looks to me. They have no compensation for anything either.

Buses constantly arriving late. Drivers deliberately not stopping for passengers at bus stops. The payment system taking a week to process card transactions is extremely annoying. The prices are inflated.

Absolutely nice service, I really enjoyed on riding those double deckers, there were some scratches and some mess, who cares! I still love double deckers, really nice drivers, speaking of that, probably February, when I tried to catch up an 8 QEUH, I sprinted to my stop thinking I cannot make it, but unexpected that the bus stopped an I could make it to the bus! Good job First Bus! I really thanked the bus driver, recommended.