First Bus Omdömen 3 164

The company has now decided to torture its passengers with a non-stop automated voice in English and in Welsh that tells you each bus stop you are approaching, when you are at the bus stop and then what the next bus stop is coming. This is a constant voice because the stops between each bus stop is often so short. It is VERY ANNOYING and has destroyed what was a peaceful bus journey and turned it into some hellish experience. You can't even talk to your fellow passengers because of this continuous computer voice drowning out everyone and making everyone miserable. I hope that whoever put these into the buses ends up in a Hell where they have to endure this noise riding around on one of their own buses 24 hours a day for a lifetime. JUST TURN THEM OFF!

The app is not up to date on disrupted service. I'm not even talking about the fire at Glasgow Central station which has understandably changed routes, but the changes to routes brought on by planned, long term an ongoing work at George Square are still not showing on the app even though the work started 2 months ago. What's the point of an app if it doesnt show the most up to date information?

As a disabled man who can no longer drive due to sight impairment and also can only walk a limited distance with aid of a stick or crutch was refused boarding with a couple of bags of shopping outside local shop at the bottom of a very steep hill due to having my assistance dog with me, driver was very rude , i would of had a two hour wait in the cold in feburary if it had not been for somebody helping me home, mostly good drivers but will not sack hate crime practicioner drivers , not first time had trouble for no good reason from this driver ,they have a number of bad ones who are allowed to abuse , not only me but some elderly users also

Amir is the best bus driver so you should give him a promotion because he was kind and was a good driver

Amir is really amazing and you should give him a raise for being really polite to his costemers

The buses are sometimes late, sometimes too early; I'm really tired because they're not on schedule at all. Their app is also terrible.

Was waiting at the bus stop and 1A and 2 drove right by me and I was in the middle of the road with my hand out ! This is a bloody joke 28 weeks pregnant and they just drive right by you after looking right at you ! First bus needs to get a grip of their drivers as there is a diversion at Scoutson and I got the 2 to knights wood shopping centre and it stopped and other buses other than the 6 has stopped but these two drivers just ignored me ! This happens daily and it getting old and I’m fed up paying the price for the bus passes when the drivers don’t stop ! Especially being 28 weeks pregnant BLOODY joke and you never hear back from first bus

This morning, the bus taking me to work failed to stop at the bus stop. Having chased the bus the passengers told the driver to stop, managed to catch up with the bus. The driver just waved me away and drove off!!
What a terrible experience and service offered by this public transport company.

Charged for a ticket as the driver had the wrong destination on the front and didn't tell me, another driver then didn't stop when I tried to flag the next bus. The complaint form doesn't even work very time I press submit I receive an "403 Forbidden" error. When I mentioned it to 2 drivers just met with indifference and rudeness - aggressive and bad driving as well. I only used the bus as I was poorly and had a painful leg, don't think I'll bother in future.

I took the spirit bus and the driver (even though in by myself and asked for one ticket) charged me two. I didn’t realise at first as it takes only 10p from my account. When I did see it, I went online to request a partial refund which was denied a few days later. I called customer services and spoke to two very emotional males. One refused to hear me out or let me speak to a manager. The second when he realised I was recording the call (for my own security) said I didn’t have his consent … even though THEY record all calls as the machine says when you first ring the number… on the receipt it even says to contact customer services for refunds. They need to change that.

First Bus are ripping off customers with the tap on/tap-off system - I caught the Park and Ride bus a week ago from York centre to Clifton, the driver told me that he did not have enough tickets (not my problem) so it would be better if I paid by card. He said that it is now a tap on/tap off system with cards so I would need to tap the pay point again as I leave. I did this but when I checked my bank account later, I saw that I had been charged twice so instead of £3 for a single, I had paid £6. Consequently, I completed the complaint form online which gives the option of ‘double-charging’ as the complaint. Customer Services wrote back and said that I should have taken it up with the driver; however, how could I know that I had been double-charged when I paid with my card and not my phone. After several emails, Customer Services still refuses to do anything so I will take this action further. First Bus is ripping off customers and Customer Services are anything but Customer Services as they want nothing to do with the complaint despite having entered all the details requested for them to check.

When a bus actually stops to let you on the driver is 99% likely to be friendly and helpful. But too often they don’t stop. The excuse, running late, is not good enough. When a bus is mostly empty why should they not stop for you? And sometimes they don’t stop to let you off. This the number 2 bus in Portsmouth.

Bus driver closed the door as I got there. Paused to point at his watch, then drove off

The new information terminals are fantastic will use more often now I know the arrival times

-1 , councils tell us to use public transport and this is what we get provided with , non existent services that do not follow timetable, , all diversions checked and none in progress

So tired of waiting for 3s and 4s that just mysteriously disappear from the bus stop monitor. If you’re going to cancel a bus, tell us it’s cancelled. Don’t just leave us standing there waiting for half an hour for it to mysteriously disappear and announce the next bus that will not get us where we need to go in time and have to get an Uber anyway. If you’re going to cancel it, DON’T KEEP TELLING US IT’S COMING!!!!

I’m a 15 year old student trying to get to school and both Monday and today (Tuesday) 23rd and 24th February the bus drivers came across rude Monday they shouted at me for asking for a child single and charged me an adult and second day I showed my bus pass and he said thankyou but very quietly but shouted thank you to me the after. These bus drivers are VERY rude don’t recommend.. both buses on Monday and Tuesday at 7:52 each time.

They've been really bad since 2022 rubbish app that doesn't work, they refuse to refund tickets when you deserve compensation. They perma closed their help chat but pretend its open still, Buses late, delayed, don't show up all the time half the drivers atere rude as hell. But this year alone i've had at least 7 instances already of drivers sailing past the stop, bus is on time and not full up, just this morning i arrived at the bus entrance just as a man before me got on the bus, the driver of the 39 closed the doors so fast he almost caught the other man in the door, shook his head at me when i knocked on the door and drove off. I've had it up my eyeballs with this company, literally the worst i've used in the country and i grew up in a village. I feel we should club together and seek compensation.

This company deliberately makes it impossible to complain about their drivers conduct. I have spent the last 4 days trying to fill in their online complaint form. Every time I press submit I receive an "403 Forbidden" error. When I finally managed to speak to someone on their customer support number I was told there was a server problem. So the company has a server problem for days making sure no one can make complaints. How convenient for them.

Cowboy operators who cancel buses with no notice, then advise me to download and app that fails to download.