FFS Omdömen 5 802

Holly was really helpful and made me stay with ffs

A " free gift " bonus for ordering over a certain amount at Cult that's now cost me over £20... couldn't cancel it immediately and then they send next shipment within weeks. Who needs a whole new multi pack of refills weeks after PLUS more shave cream PLUS wax strips. Clearly a scheme designed to lure you in and then max out a reorder you never wanted. Also no one click unsubscribe as you have to contact customer services... So annoyed I fell for this.

As a response to the FFS reply - yes it's all there. And all the onus is on the customer. Wait seven days. Contact customer service. Classic one click buy and many steps to undo. Also who changes blades after one use in a week that they need an immediate refill? Also why is the default tye most expensive refill package with many razors and more cream and wax strips? Tbh if it was just a £5 razor refill wouldnt be such an issue but charging immediate for a whole £20 feel deliberate.

My order arrived without the holder for the shaver. I contacted customer service and Holly was very kind to send out the missing holder. Very happy 😊 Thank you Holly great service❤️
From Cathy

I’ve subscribed to ffs for a few years now and find their products high quality and reasonably priced. My subscription is easy to manage and I love trying their new, and expanding, product range. Their customer service is excellent and after a recent issue with my delivery Holly resolved it quickly and to my satisfaction. FFS is highly recommended by me

Great customer service - looking forward to getting my new razor x

It was very easy to speak with customer service about my query, Holly sorted out my updated information and notified me of when my next subscription will be sent. Super easy and was pleased with the response time thanks Holly

Great customer service from Holly - Royal Mail delivered my parcel to the wrong address but Holly swiftly ordered another to be sent. I then got the package brought round by someone and Holly responded promptly and cancelled the new order. Friendly, polite and quick to respond. Razor is great too!

Finding FFS was a life game changer. Their razors are exceptional and the subscription unbelievably convenient. I have loved exploring every new product and my cabinet and shower is literally full of FFS products. I also recommend to friends as often as the conversation turns to shaving.
I have been in hospital long time recently and even had the nurses complimented the whipped soaps and the high quality of my razor. While in hospital a FFS package was delivered, but seemingly damaged in transit. It took a while for one of my friends to collect it from my flat and deliver it to me in hospital. I used their WhatsApp chat option to let them know that I received damaged goods and the problem was resolved by the lovely Holly in two text messages. Despite being well outside the usual return policy, my situation was taken into account and was handled quickly, professionally and with empathy. The customer service i received from Holly was as high as the quality of FFS products. So thank you very much

Great company and brilliant customer service ! I have been a customer for some time now and everytime if I have had any issues with delivery or something ,they have been resolved very quickly .Recently I had a little issue with my blade delivery and Holly responded within minutes and sorted it out by offering to send a replacement .

FFS are amazing and they're app is so easy to use. I needed help with something and Holly was very promt and friendly to help me out.

Great products, so convenient, and great customer service! I wanted to swap my next blade delivery for a new handle instead as mine is old and a bit worse for wear now. I wasn’t able to do it online; I could swap the blades but for other products not a handle. I used WhatsApp to contact FFS to see if they could do it for me, and Holly replied super quickly and was more than happy to swap them! So pleased! Thank you FFS and Holly! x

Just wanted to say what a great customer service from Holly ! Quick reply on whatsup and swift resolution!

I ordered a razor and shave cream starter kit from FFS. The parcel arrived promptly and everything was great apart from the holder had been squashed in the post and was broken. I contacted FFS via WhatsApp and Holly responded within 5mins. She sent a replacement the same day and also mentioned that I might have made a mistake on my subscription order set up. She was quite right, I’d got in a muddle when deciding what to order. She sorted it all out for me, promptly and politely. No pushy sales tactics, just good customer service. Thanks Holly!

Holly was really helpful on whatsapp to deal with my query. Fabulous customer service thankyou

Nikki helped me get a replacement part with a swift and easy service. Really happy with the outcome and the ease of getting the issue resolved.

Bought these products on subscription for years, you wont beat them!

Also customer service is fantastic, just spoke to Nikki to change my address, super quick reply, super helpful!

Highly recommend

Holly was quick and helpful in solving my problem with a delivery query!

Love the razors, love the recycling scheme and every single time I contact them for support, they go above and beyond! This time it was Holly; I asked how to add a razor handle on to my next blade subscription delivery, as I couldn't do it from my end and my current one had broken - she added one on for me, free of charge! Love everything about this brand!

The razor and blades are very good but their subscription model is pants. You don't get a notification prior to your sub arriving so there is no way to cancel or pause it before payment is taken. You are forced to use the chatbot to skip a subscription date and have to go through all sorts of "offers" before you can amend it. The maximum subscription period is 4 months.

Disgrace company. First my partner, now me. Today I've served them an email which describes all: I am writing to formally demand the immediate cancellation of my subscription and the permanent deletion of all my payment details from your systems.

Despite cancelling my subscription over a month ago, another subscription shipment has been processed.

Today, I contacted your customer support via chat and was assured by one agent that the subscription had been cancelled. However, eight hours later, the subscription is still active and visible on my account.

I attempted to contact support again to resolve this issue, but the agent disconnected the chat without resolving the matter.

This email serves as formal notice. I am giving your company 24 hours from receipt of this message to:

1.Fully and permanently cancel my subscription.

2.Remove all of my stored payment information.

3.Confirm in writing that the above actions have been completed.

Failure to comply within 24 hours will leave me no choice but to escalate this matter to the Consumer Ombudsman for unfair and deceptive consumer practices.

I would also like to note that my partner experienced the exact same issue, which strongly suggests this is not an isolated incident but a recurring practice. Additionally, subscription prices have been increased without proper notification, which further raises concerns about compliance with consumer protection regulations.

I expect written confirmation within the stated timeframe."

Please...do not call me just waiting for respond email and we're saying goodbye to each other. No matter how good product is I will never support company like yours.