FFS Omdömen 5 790

Great eco friendly company, always super helpful. Holly was extremely helpful, efficient, friendly and polite 💖🙌🌻.

Missing item but holly had added to my next order. Fast response and super helpful customer service

Great customer service from Holly over WhatsApp today, very impressed.

Asked the online help service about cleaning the handle of my razor as I'd left it too long and there was buildup on there. They will be sending me a new razor handle free of charge on my next order, amazing customer service, thank you!

Excellent communication skills. 5 star customer service. Really impressed. Would highly recommend both the company and the product.

These guys are brilliant
So responsive to any question and if you have a subscription they have a lifetime guarantee on your razor handle which I just used as mine broke after 6 years of use!

Their customer service is so friendly and helpful- just what you need.

Excellent customer service and first class products , brilliant value for money Would highly recommend

I’ve used FFS for years, and I needed to replace a handle that has seen better days. I couldn’t work out how to add it to my blade refill subscription order so contacted customer services via WhatsApp and Holly responded almost immediately to help. Not only did she add it on to my order but also completely free of charge which was unexpected and lovely.
Hassle free and fab service.

Love the shaving and moisturiser cream.
Fits through the letter box too, I tried the facial and body soap and it’s very nice and gives a good foam. Haven’t tried the hair wash yet and great for taking on holidays only think I didn’t like was the tin for the soap. As it will get rusty if taking in the shower

Contacted the service team via WhatsApp as wanted to add something to an upcoming order. Great service, added the item for me, was no hassle and prompt response.

Had a slight issue with a handle but was sorted efficiently and quickly by Holly.

Holly from the Live Chat was helpful and efficient with my query today. She resolved everything quickly and without fuss 😁

Have been using FFS for years now. Never had any issues with delivery, quality is amazing too. I spoke to Holly on WhatsApp earlier to sort an issue out with my account, again, sorted no problem!

I needed to change my bank details, so I messaged FFS on WhatsApp and they replied to my request very quickly and sent through the link to do so. Was very straightforward and Holly was a great help. Thank you

My product items had gone missing during transit, I therefore contacted FFS via email. I was so impressed with their prompt communication. Holly who dealt with my issue was amazing, she was so supportive and had my issue and a replacement sorted within less than 48 hours of me raising the concern. I am so impressed with FFS customer service especially Holly who was so friendly and accommodating, thank you Holly

Absolutely brilliant products and also after care, personal circumstances meant I had to cancel and they were brilliant 100% customer service. I will be going back to these guys and I can’t recommend them enough ❤️

Excellent customer service from Holly. Little bit of a mix up over my subscription but contacted them over live chat and she sorted everything out within minutes!! Even through in a complementary serum on my next subscription. Great company and excellent service!

I had a very frustrating experience with FFS Beauty’s subscription model, particularly around cancellation.

Their terms and sign-up process clearly state that you cannot cancel within the first 7 days. Based on this (like any reasonable person) I understood that cancellation wasn’t possible during the first 7 days.

When I attempted to cancel, I was directed to an AI chatbot which required escalation to a human agent. I waited for a response but no one replied within a reasonable timeframe (10 minutes) so I left assuming it would be followed up. I later was debited.

I was told this happened because I did not wait in the chat and therefore my request was “incomplete” and therefore not valid.

After being charged, I was then told that cancellation was actually possible within the 7 days by email but this was not made clear anywhere on the website, emails received in the terms or during the cancellation process. In fact both the sign up process, emails and term and conditions on the website saying the exact opposite with no asterisk or alternative resolutions.

This creates a confusing and inconsistent experience where:

- The terms suggest cancellation is not allowed
- The system relies on human response to complete cancellation (regardless of how long it takes for a human response)
- Alternative methods are only explained after a charge has been taken and the damage has been done

It is very clearly a subscription trap practice to make it more difficult for customers to cancel.

I’ve since had to raise a chargeback with my bank to resolve the issue.

I would recommend that anyone considering signing up, don’t bother! Estrid a company I’ve been using for years has a much better product, at a much cheaper price and is extremely easy to cancel! No human wait needed, no telling you about a 7 day prohibition on cancelling which apparently doesn’t actually exist.

I hate nothing more than companies who use female-led marketing as a way to seem more ethical, when really their practices do not align whatsoever with the nature of what person expect from female-led companies. Which are kindness, transparency and ethically based terms and practices.

Thanks to Holly for a great customer service experience. I was considering ending my subscription but now staying as a happier customer, thanks Holly - showing exactly how customer service should be done!!

Love the products. My daughter (12) has started shaving now too and the products are wonderful for her delicate skin.
I have a subscription going so I never run out, however another order was placed that I didn’t not need. I spoke to Holly over WhatsApp and she was very happy to help. She had the order cancelled and the monies refunded within a couple of hours of making the enquiry. Highly recommended.