Low quality product. Impossible to reach these people. Sent an email and haven’t received a response from anyone yet. It’s been 3 days. Finally found some information on line about shipping back a dre... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent service and rapid delivery. The shoes purchased were soft and comfortable initially. However, they gave very little support as far as the footbed was concerned and after barely two hours we... Se mer
Företaget har svarat
Just bought my 5th pair of Elena Claire shoes - this time the black soft slip-on trainer (I already have this design in navy). I've said it in a previous review but it does bear repeating - these are... Se mer
Företaget har svarat
Had to get two more pairs after wearing my first Elena Claire shoes right through! Most comfortable shoes I've had in years. Many compliments and people interested in them. Pleased with fast delivery... Se mer
Företagsinformation
Skrivet av företaget
Women's Shoes
Kontaktuppgifter
19-21 Woodside Road, BH5 2AZ, Southbourne, Storbritannien
- hello@elenaclaire.co.uk
- www.elenaclaire.co.uk
2,7
Dålig
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great slippers bad delivery
This is the second time I have ordered with this company and both times I have to keep emailing about the length of delivery. It’s over 2 weeks and still no slippers. When you email they still take ages to reply iff at all. There’s no telephone number to contact anyone either. When I do receive slippers they are great, comfortable, washable and hard wearing
21 februari 2022
Omdöme utan inbjudan
Excellent service and quality
This is the 3rd pair of shoes I've had from Elena Claire, and they are just as comfortable and well-made as the first two pairs. I cannot fault this company for it's fast friendly service and quality goods.
28 januari 2022
Happy customer
I now have 4 pairs from Elena Claire. Will buy more without worry.
26 januari 2022
Omdöme utan inbjudan
99% Perfect!
Love the product. Love the service.
Would have awarded five stars but for the fact I'm never sure which size to order.
My usual size too small. Several swaps found the right size for my first order. A size down from that needed for my most recent order.
Just wish I could be more confident which size to order! That said, I will order again as they are great shoes!
23 januari 2022
Really pleased with my garden shoes
Really pleased with my garden shoes - I was concerned the open toe would let my feet get wet but being curved it was fine.
21 januari 2022
Omdöme utan inbjudan
Easy to order on line parcel very well…
Easy to order on line parcel very well packed delivery about 4 to 5 days nice company to deal with would recommend
21 januari 2022
A lovely pair of garden clogs
A lovely pair of garden clogs, a very pretty design with meadow flowers on. They are really handy for nipping out in the garden to feed the birds. Saves getting my slippers damp.
30 december 2021
Excellent gift for someone
25 december 2021
Long awaited shoes
I am giving you a bad review because l have been waiting for the shoes l ordered on the 8 th of November and l have still NOT got them yet, l emailed you and all l got was a roll out excuse nothing to do with what l said to you in a email asking you to explain the long waiting time, Very unhappy customer,
19 december 2021
24 Days to deliver....
Having free delivery for orders over £50 is not much help when they knowingly send out the wrong size saying just send them back and we will send the correct size out costing me £4.85, if I had not involved PayPal I would probably still be waiting for the "correct" size 24 days after the initial order was made. No doubt there will be some pathetic excuse/comment made below my review but the damage is done and we won't be buying from them again and would advise you to read other poor reviews made about them before buying, I wish I had. IN RESPONSE to your pathetic reply - I ordered on the 14/11/21 you informed me you sent my order on the 16/11/21 and noticed YOU sent the wrong size so I just accepted that I would have to return them and then you informed me again on the 18/11/21 you had sent the order and that is when I contacted you by email to tell you of YOUR mistake and if anyone wants to verify that you knowingly sent the wrong size after I contacted you then they could check the Royal Mail tracking number -
WJ877319591GB and see that you sent the wrong order on the 20/11/21 ( not the 16th or the 18th as you said) and I received them on the 24/11/21 and sent them back that same day at my cost for YOUR mistake and you received them on the 25/11/21. It only took one day to arrive at your address but it has taken 24 days for you to send my order - maybe they came from China?
8 december 2021
Omdöme utan inbjudan
Svar från Elena Claire
We're sorry to see your review - rather than respond with a pathetic comment I thought I'd share the truth instead!
Unfortunately you ordered the wrong size and we helped immediately by sending you the size you intended to order without delay and before we had received your mistaken order. Which came at extra cost and risk to us but we accepted your mistake and wanted to help
The slippers you intended to order in the size 7 was successfully delivered to you https://www.royalmail.com/track-your-item#/tracking-results/WJ877319591GB
Reviews like this are very disappointing when we havent been at fault for ordering the wrong size and have gone out of our way to correct it as quickly as possible
I'm sorry to see your review and the truth in the matter being dismissed but we felt we did all we could to help
Elena Claire responded quickly to the…
Elena Claire responded quickly to the order, kept me informed and the delivery was made in the specified time frame.
5 december 2021
Svar från Elena Claire
fantastic - enjoy your shoes
POSTAGE WAS VERY SLOW WHEN BOOTS…
POSTAGE WAS VERY SLOW WHEN BOOTS ARRIVED FELT CHEAP SO SENT BACK.
4 december 2021
Svar från Elena Claire
Sorry to hear the postage was slower than you expected - i see the 10 working day free delivery was used and the order was made on the 12th and delivered on the 23rd. I apologise if you didnt feel the quality was a high standard, we refunded your order when we received the returns. Thanks
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