Eden Tyres & Servicing  Omdömen 10 372

From the initial enquiry through to the appointment the customer service was outstanding. I can’t praise them enough. Polite, curteous, professional. Thank you.

Great service. The tyre had to be ordered and it took longer than they said but they were very efficient when it did arrive. Would use again.

Reliable as always. I know I’ll get great service at Derby ETS. Other branches are closer but I’m confident of the service delivered at Derby.
I trust their advice and they’re always happy to check my tyre pressure for me when I’m there or when passing giving that air of ‘nothings too much trouble’

I have used Eden for about 18 months, the service is always great and never pushy. Jordan at Stretton is really helpful. Very professional and reasonably priced service today. Thank you ☺️

Fantastic service at a good price, would return again😀👌

Always used Eden tyres for a very long time now as it’s always a nice experience with friendly reception staff and very caring fitters that always take great care of your pride and joy ⭐️⭐️⭐️⭐️⭐️

My wife was exceptionally impressed with your service, which was fast, courteous and very good VFM

I popped in for a replacement tyre last week, they ordered me a tyre to be fitted the next day. When I turned up the following day to have it fitted, Dean told me the tyre was repairable !! To my delight, he saved me some cash, but more than this he was honest and the service offered was done so with integrity. Not many businesses operate like this so they get a huge thumbs up from me. Definite repeat customer here. Thanks again Eden Tyres.

Always a good place to take your car for jobs big or small. I’ve been going here for 6+ years and service has always been spot on, no hard sell or unnecessary extra add ons. Great staff who advise and tell you what’s been carried out or what may need doing.

Well to start with the staff are very helpful and friendly and the coffee is good also!
Opted for four new tyres - Radar Dimax R8 in 245 35 R19 for my Audi A4 and they are great!

Always excellent service- I wouldn’t trust anyone else !

Excellent service from professional people

As usual manager 'Mark Harrington was excellent advising me of his possible cost and sorting out the problem with the car.

I had 2 new tyres fitted today at Ashby ETS. The managers there always deliver excellent Customer service & the team work hard to get your car back on the road asap. The std of work is appreciated and compared to their rivals they offer great value for money. They have put in huge effort to build up a loyal following of satisfied customers. They are particularly good at delivering practical tyre and servicing advice to the elderly. Highly recommended, well done Mark & Matt.
Thank You!

Had my service and Mot today, excellent service as always, friendly and very helpful. I always recommend to my friends and family.

Absolutely disgusting service! As a small business owner with a fleet of vans i had been using Eden tyres & services for many years as a business owner and privately. I was treated with respect and the customer services was faultless, my workers would take the vans in when any issues occurred get them fixed and i would go in and pay the next day as it was not always possible for me to go with them and i did not want to give my credit card to my staff. This worked perfectly for years until last Friday the 6/3/26. I met Lee Nussy the new branch manager. He was immediately rude abrupt and unhelpful i explained when i come in il pay then when with my vehicle but when my workers bring the their vans in i am not always available to come with them, but I have always come in the next day and paid. I had with the previous manager John and the one before him Peter. However Lee said he won’t allow this to happen & it should have been accepted in the first place. I try to explain that i am not always in derby as i have to be on site for work. But ill always make sure the balance is brought is paid off the next day, so my business isn’t effected. His response was that he does not know me, so not doing that! I pointed out the business name on the side of the van and he could check the company records. Lee said “I could have put that on the van to get service for free” who in their right mind would detail their van to get a £90 free tire? Even after being extremely rude and unhelpful, if i am not available i could ring and pay over the phone whilst any tyres are being fitted on other vans or pay before works are carried out. Lee said he wouldn’t allow for that either. He made out the only option was to come in myself every time one of my vans needed tyres or give a member of my staff my business credit card. I asked him for his managers name and detail or head office details and he refused. I said you are not allowed to refuse a customer details of your head office and lee replied “i am”. In all my years of business dealing with other business owners the public and many customers. I have never come across such a unhelpful, rude, disrespectful, condescending and extremely unlikeable man. My final words before i left was i will take my business elsewhere. And lee said “Good!”. Such a shame a great business with excellent customer service has gone.
I doubt they will stay afloat for long with Lee Nussy as a manger.

Started work straight away and complete in great time. Really pleased with the price and quality.

Fantastic team! I came to Derby to have my alloy refurbished and was told that my tyre was laminated horribly so was unable to drive back home safely. I was recommended EDEN by the chap who repaired my alloy. They got me booked in same day and they also had the tyres I needed. The were quick with the change and I was on my way home in no time. Lovely team to deal with. Great experience highly recommend! You don’t need to be from Derby to use their services! I live 40 miles away and would definitely come back again!!

As always a very smooth and professional approach to my car's service.

This is my first time using Eden Tyres Alfreton Road Branch and I have to say was very impressed and happy with the service from start to finish. From the response to my email by Melissa, plus an actual visit to check what could be done to book car in on a particular day/time by the helpful lady on the service desk, to carrying out the tyre inspection, sourcing the correct tyre from another branch, fixing it and technician explaining the damage to tyre was five stars! (it was for my daughters car and her first experience of a flat tyre!) It was very busy, so must be consistently good service!