We have just received our delivery of a new King size Signature ottoman storage divan bed base at the beginning of October We are so happy with the quality of this bed base, it is so sturdy and r... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic experience all round. Great customer service. Really happy with the ottoman divan. Build quality is excellent. So much better than our previous one. And so much storage! Two-man delivery, in... Se mer
I bought a 5ft Ottoman for the storage space from Divan Base Direct and it's been so much better than my old base with drawers from another company. With one action it opens and I can access all the s... Se mer
The web site was easy to use. Once ordered I was kept informed of the progress and updated on the delivery. On the day of deliver I was informed of time slot and the driver rang to notify me of... Se mer
Företagsinformation
Om Divan Base Direct
Skrivet av företaget
Premium 2-Man Delivery
We offer a Premium 2-Man, room of choice delivery service on all orders to mainland England and Wales (see our full T&Cs).
Products made in the UK
We’ve tried, tested and hand-picked our products from the best UK bed manufacturers. So not only are we able to offer something to suit everyone, you can be assured that you’re buying the best quality item for the best possible price.
Excellent Feedback Rating
We pride ourselves on our customer service and satisfaction, product knowledge and experience. This helps us to ensure that we provide our customers with the highest quality products and service to match.
Kontaktuppgifter
69 New Town Row, B6 4HL, Birmingham, Storbritannien
- 0333 366 0145
- info@divanbasedirect.co.uk
- www.divanbasedirect.co.uk
4,5
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 89 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely fantastic customer service
Absolutely fantastic customer service
, really great and very helpful guy I spoke to , I said how we were missing parts from another company and he straight said yep we can get all of them for you
So he sending out in next few days
Fantastic company very professional and very very helpful
Very pleased
Thank you so devanbase
12 januari 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Jack,
Thank you so much for your fantastic feedback. We’re delighted to hear you received such helpful and professional service and that we could assist you with the missing parts so quickly. Your kind words mean a lot to us.
Kind Regards,
Divan Base Direct Team
Great product
Excellent service and speedy delivery. The base is great and my sleeping has improved Thanks
9 januari 2026
Svar från Divan Base Direct
Hi Miss Bailey,
Thank you for your lovely feedback. We’re delighted to hear you’re happy with the base and that it’s improved your sleep. Enjoy!
Kind Regards,
Divan Base Direct Team
Broken promises = Poor Service
I was promised to have my bed before Xmas. I kept calling and was told numerous times that I would.
I didn't receive the bed as promised!!
Then I was told I would receive a call to discuss my complaint and guess what.. I never received that call either!!
5 januari 2026
Svar från Divan Base Direct
Hi Leon,
Thank you for sharing your experience. I’m genuinely sorry for the frustration this caused, especially given the timing so close to Christmas.
A pre-Christmas delivery was our intention, and we completely understand why you were disappointed when this didn’t happen. In this instance, the delivery company experienced a significant backlog, and although your order was already loaded and scheduled, it was not unloaded before the final Christmas cut-off. Unfortunately, this meant the delivery could not be completed as planned.
When you contacted us, we took full responsibility for the situation, apologised, and worked directly with the delivery company to improve the outcome. As a result, we were able to secure a delivery date earlier than the delivery company initially quoted, despite the wider delays they were facing at the time.
If you need any further assistance or would like to discuss anything else, please don’t hesitate to contact us, we’ll be more than happy to help.
Kind Regards
Divan Base Direct Team
Double divan.
Very happy with the service. Delivered on time and no issues with delivery. We've used them twice now and wouldn't hesitate to use them again.
25 juli 2025
Svar från Divan Base Direct
Hi Richard,
Thanks so much for coming back to us! We’re glad to hear delivery was smooth and on time. We really appreciate your loyalty.
Kind Regards,
Divan Base Direct Team
Svar från Divan Base Direct
Hi Debra,
Thank you for your feedback! It`s great to hear you’re enjoying your new bed and that everything went smoothly.
Kind Regards,
Divan Base Direct Team
Very good mattress and divan base
Very good mattress and divan base - super king size - packaged well delivered when required .
9 januari 2026
Svar från Divan Base Direct
HI Mandy,
Thank you for your kind feedback. We’re pleased to hear you’re happy with your super king mattress and divan base, and that delivery and packaging met your expectations.
Kind Regards
Divan Base Direct Team
There is absolutely nothing wrong with…
There is absolutely nothing wrong with the bed itself but the delivery of it is another matter. It was ordered well before Xmas on the understanding of a delivery well before the 25th Dec. However, it was a real struggle and took several telephone calls before this actually happened. The first communication I had was to say that delivery was likely to be early Jan 2026 which was completely unacceptable - and not as initially promised. The bed did arrive just before Xmas but it was touch and go and quite stressful. The whole experience detracted from the divan itself which is absolutely fine so far.
5 januari 2026
Svar från Divan Base Direct
Hi Jill,
Thank you for your review and for confirming that you’re happy with the bed itself, we’re pleased to hear it’s meeting your expectations.
I’m sorry that the delivery communication caused stress, particularly so close to Christmas. I’d like to clarify, in a general sense, what happened. The delivery company used is a separate organisation, and unfortunately some of the information given by their customer service team was incorrect, which understandably led to confusion.
When you spoke to us directly, we immediately looked into it, clarified the situation, and ensured the delivery was arranged before Christmas, as originally intended. We’re glad we were able to resolve this promptly once it was brought to our attention.
We appreciate you taking the time to share your experience and hope the bed continues to serve you well.
Kind Regards
Divan Base Direct Team
Would give them zero stars if I could
Would give them zero stars if I could. Headboard arrived broken, no help, if anything blamed me for it. Complete waste of time and money. Don't bother.
Edit since below response: their reply shows that they do not even listen. Such a shame. Numerous times I have said that the item was not delivered damaged, yet they still haven’t managed to understand that! Would be great if customer service actually provided customer service.
6 januari 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Tony,
When the concern was first raised, it was reported over a week after delivery and the item had been signed for as received without damage. To understand what had happened and offer the correct support, we requested images on several occasions, as this is a necessary step in any damage assessment.
Limited images were later provided, which did not indicate delivery damage, making it difficult to determine the cause or the appropriate resolution at that stage. At no point was blame assigned — only an explanation of what information was needed in order to help.
That said, we do want to resolve this. We’ll be reaching out directly to see what further assistance we can offer and to move this forward properly.
Kind Regards
Divan Base Direct Team
Fantastic quality
Easy to order, great value for money.
We're absolutely delighted with the quality of the divan base. So happy we have ordered a headboard to match the divan base fabric.
5 januari 2026
Svar från Divan Base Direct
Hi Deise,
Thank you for such a great review! We’re really pleased to hear how delighted you are with the quality!
Kind Regards,
Divan Base Direct
Great!
Once again, very sturdy and well-made furniture from Divan Base Direct, with great customer service.
We have been using their ottoman beds for six years and they still look brand new. We recently purchased a matching ottoman storage unit, and it fits perfectly with the set.
26 november 2025
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi,
Thank you for the great feedback! We're so pleased to hear that you are impressed with the quality and our customer service.
Best Wishes
Divan Base Direct Team
Svar från Divan Base Direct
Hi Paul,
Thank you for your feedback!
Best Wishes
Divan Base Direct Team
Ordering was easy and straight forward
Ordering was easy and straight forward, but the delivery company they use is a joke, they are rude and don't listen to you, then they hang up on you when you catch them in a lie. Speak to divan base customers services and they say they will see what they can do and will get back to you, but don't. Once again the excuse is that it's a busy time. With regard to the bed it's self it as only just been delivered so haven't used it yet, but they sent the review request days ago.
19 december 2025
Svar från Divan Base Direct
Hi Paul,
Thank you for your feedback.
We’re pleased to hear ordering was straightforward. Regarding delivery, Furdeco is a third-party logistics partner and while we don’t control their call handling, we do work closely with them to coordinate deliveries and resolve queries. Where availability requests fall outside of their operating days, we always explain this and offer the closest possible alternatives.
Our customer service team responded to all correspondence and continued to liaise with the courier throughout. During the week leading up to Christmas, delivery networks are under exceptional pressure, but our focus remains on clear communication and getting orders delivered successfully, which was achieved here.
The bed has only recently been delivered, so we hope once it’s been used it proves to meet expectations. Should any assistance be needed at any stage, our team remains available to help.
Kind Reagrds
Divan Base Direct Team
we received a quality ottoman with a…
we received a quality ottoman with a sumptuous velvety covering which is well made. Good delivery to the room of my choice.
16 december 2025
Svar från Divan Base Direct
Hello D Miles,
Thank you for the lovely feedback! We're delighted to hear you’re pleased with the quality and finish of your ottoman, and that delivery to your chosen room went smoothly.
Best Wishes
Divan Base Direct Team
Quick and easy delivery
Quick and easy delivery. Lovely bed and simple to put together
16 december 2025
Svar från Divan Base Direct
Hello Tracey,
Thank you for the great feedback! We're so pleased to hear your bed arrived quickly and was easy to assemble.
Best Wishes
Divan Base Direct Team
I had to change delivery dates twice
I had to change delivery dates twice. It was easy to contact the company, who passed on the message to the couriers. It was delivered at the agreed time and as it was a heavy piece of furniture, they put it in situ for me. Very polite helpful young men.
I'm really pleased with the item (a large ottoman). Its good quality and exactly as described in the advert.
Very good company to deal with.
12 december 2025
Svar från Divan Base Direct
Hi,
Thank you for your kind review! We’re glad changing the delivery dates was easy and that everything arrived as agreed. It’s great to hear our delivery team were helpful and polite, and that you’re pleased with the quality of your ottoman. We really appreciate your recommendation.
Kind Regards,
Divan Base Direct
A fabulous choice and ordering was…
A fabulous choice and ordering was easy. All the fixings would have been nice. Not wrapped in torn brown wrapping would have been nice also. Perfect start not so after.
16 december 2025
Svar från Divan Base Direct
Hi Tonkat,
Thank you for your feedback, we’re really pleased to hear that ordering was easy and that everything went well overall.
The fixings are normally included as standard, however on very rare occasions they can be missed during packing. When that happens, we always send them out immediately via First Class Royal Mail, so they arrive the next working day.
In terms of packaging, we use a high-grade polythene wrapping which is designed to protect the product during transit and is something we don’t have issues with. Some customers do request additional packaging at the point of order, particularly if the item is going into storage, and we’re always happy to accommodate that where needed.
We appreciate you taking the time to share your experience and hope you’re now enjoying your purchase.
Kind Regards
Divan Base Direct Team
Another great experience with Divan Base Direct
Another great experience with Divan Base Direct. This is our second purchase. Quality is great and easy to put together and fantastic value. The whole process of ordering and delivery is very easy and the product was carried right to bedroom by the delivery guys. We were kept informed of delivery date and were also able to change the date with 24 hours notice. If we need another…. We’ll certainly be purchasing again. Totally recommend.
16 december 2025
Svar från Divan Base Direct
Hi Ali,
Thank you for your lovely feedback and for choosing us again! We’re delighted to hear you’re happy with the quality, value, and ease of ordering and delivery. It’s great to know our team and delivery service made the experience smooth. We really appreciate the recommendation and look forward to helping you again in the future.
Kind Regards,
Divan Base Direct
I have three kingsize beds!
I now have three kingsize beds from Divan Base Direct and they work very well for us. One is for our own guest room and the other two in our Airbnb. Because they can be split into twin beds, this allows the flexibility required for guests.
I’ve got three different mattresses and they are all comfortable and have lasted well. I can highly recommend these beds, we're super happy with them.
16 december 2025
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Ingela,
Thank you for such a great review! We’re really pleased to hear how well the beds are working for you, both at home and in your Airbnb. It’s great to know the flexibility and comfort have met your needs. We truly appreciate the recommendation and your continued support.
Kind Regards,
Divan Base Direct
Punctual delivery
Punctual delivery. Helpful staff. Excellent quality divan bed and mattress. Even though it needed minimal assembly still some instructions would have been helpful.
10 december 2025
Svar från Divan Base Direct
Hi Mustafa,
Thank you for your feedback! We’re glad you were happy with the delivery, our team, and the quality of the bed and mattress. We try to limit our paper use for the environment and have instructions available on our website however I will pass this feedback back to the relevant teams!
Kind Regards,
Divan Base Direct
Great Company
I had not used this Company before but the reviews looked good so hoped for the best. I was not disappointed, good selection of mattresses at all price points. The mattress I chose was in production so I had to wait a little while but the customer service team kept me updated. When the mattress was required urgently as granddaughter coming home sooner than expected they pulled out all the stops and organised for it to be delivered in time. Granddaughter says she has had the best nights sleep ever, so well done everyone.
5 december 2025
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Susan,
Thank you so much for taking the time to share your lovely review!
We’re delighted to hear that your first experience with us was a positive one. We’re especially glad our team could keep you updated during production and step in to fast-track delivery when you needed the mattress sooner. It’s wonderful to know it arrived in time for your granddaughter’s visit. And hearing that she’s had the best night’s sleep ever truly makes our day!
We appreciate your trust in us and hope to help you again whenever you need anything in the future.
Kind Regards,
Divan Base Direct
Detta är Trustpilot
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