We have just received our delivery of a new King size Signature ottoman storage divan bed base at the beginning of October We are so happy with the quality of this bed base, it is so sturdy and r... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Fantastic experience all round. Great customer service. Really happy with the ottoman divan. Build quality is excellent. So much better than our previous one. And so much storage! Two-man delivery, in... Se mer
I bought a 5ft Ottoman for the storage space from Divan Base Direct and it's been so much better than my old base with drawers from another company. With one action it opens and I can access all the s... Se mer
The web site was easy to use. Once ordered I was kept informed of the progress and updated on the delivery. On the day of deliver I was informed of time slot and the driver rang to notify me of... Se mer
Företagsinformation
Om Divan Base Direct
Skrivet av företaget
Premium 2-Man Delivery
We offer a Premium 2-Man, room of choice delivery service on all orders to mainland England and Wales (see our full T&Cs).
Products made in the UK
We’ve tried, tested and hand-picked our products from the best UK bed manufacturers. So not only are we able to offer something to suit everyone, you can be assured that you’re buying the best quality item for the best possible price.
Excellent Feedback Rating
We pride ourselves on our customer service and satisfaction, product knowledge and experience. This helps us to ensure that we provide our customers with the highest quality products and service to match.
Kontaktuppgifter
69 New Town Row, B6 4HL, Birmingham, Storbritannien
- 0333 366 0145
- info@divanbasedirect.co.uk
- www.divanbasedirect.co.uk
4,5
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 89 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent purchase.
I purchased the Almalfi headboard king size divan bed
This is the first time I have bought a bed on line and was slightly anxious about the quality.
Delivery was swift and communication excellent.
The item was well packaged and fairly easy to do.It took 2 of us 90 mins .
Do study the instructions before starting.
Once assembled it is a sturdy frame and the headboard is really nice and feels v plush.
I am very impressed with this product for the price and recommend it.
5 december 2025
Svar från Divan Base Direct
Hi Moria,
Thank you for your detailed review! We're glad to hear the delivery and communication were smooth and that assembly went well. It’s great to know the frame feels sturdy and the Amalfi headboard exceeded your expectations. We really appreciate your recommendation!
Best regards,
Divan Base Direct Team
Absolutely made up with this ottoman
Absolutely made up with this ottoman. Regular updates on arrival, including half hour out check. It is solid and sturdy and the velvet outside is lush and right colour. Really happy.
9 december 2025
Svar från Divan Base Direct
Hi Shirley,
Thank you for the wonderful feedback! We're delighted to hear you love your ottoman and that the updates and delivery went smoothly. Great to know the quality and colour were just right too.
Best regards,
Divan Base Direct Team
Great ottoman
Sturdy, roomy, looks good. Everything I needed from an ottoman. Thank you!
2 november 2025
Svar från Divan Base Direct
Hi Anne,
Thank you for your review! We're delighted to hear that your ottoman is sturdy, spacious, and just what you needed.
Best regards,
Divan Base Direct Team
Great service and a great price
Great service and a great price! Bed and mattressdelivered within a two week period, delivery men even removed their shoes without asking! Would definitely recommend.
9 december 2025
Svar från Divan Base Direct
Hi Kim,
Thank you for the great feedback! We're glad you were happy with the service, price, and quick delivery. It's lovely to hear the delivery team made a good impression too. We really appreciate the recommendation!
Best regards,
Divan Base Direct Team
Good Company - what out for the delivery drivers though
I've got no complaints about the company and the value of the bed I bought. The price was extremely reasonable and the ordering process was easy. The selection of goods was very good as well. Delivery time was good too and I didn't have to wait too long. I do however need to have a moan about the delivery guys.
I ordered a Divan Bed Base which came in 2 halves and one of the delivery driver tried to lift one of the bed bases by himself put in on his shoulder and then proceeded to drop it. I saw this happen from the window and when I mentioned it to the driver he made out he didn't understand me, he couldn't speak English. Luckily the base wasn't damaged too much only a slight dent and I had to take it as I had got rid of my old one. So maybe the company need to review who they use for deliveries
19 november 2025
Svar från Divan Base Direct
Hi Alison,
Thank you for taking the time to leave such a detailed review. We’re pleased to hear you were happy with the value, product selection, and smooth ordering and delivery times.
We’re very sorry, however, to hear about the issue with the delivery team. This is not the standard we expect from our delivery partners, and we appreciate you bringing it to our attention. We will be raising this with the delivery company to ensure it’s addressed and doesn’t happen again.
Thank you again for your feedback.
Best regards,
Divan Base Direct Team
Very helpful and am delighted with my…
Very helpful and am delighted with my divan base
5 december 2025
Svar från Divan Base Direct
Hi Marian,
Thank you for your review! We're glad you found our service helpful and that you're delighted with your divan base.
Best regards,
Divan Base Direct Team
The whole delivery process was very…
The whole delivery process was very smooth and it’s the exact mattress I wanted!
22 november 2025
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Charlotte,
Thanks for your feedback! We're glad the delivery went smoothly and you're happy with your mattress.
Best regards,
Divan Base Direct Team
Fab bed .. exactly as expected
The website was easy to search and use. The delivery was convenient, and the delivery men were efficient, took way the packaging, and were careful about not bashing the walls.
The bed itself is exactly what it said it would be. Lovely
4 december 2025
Svar från Divan Base Direct
Hi Emma,
Thank you for your lovely feedback! We’re glad the website was easy to use, the delivery went smoothly, and that you’re happy with your new bed. If you need anything else, we’re here to help.
Best regards,
Divan Base Direct Team
Very happy with the purchase made from Divan Base Direct
Very happy with the purchase made from Divan Base Direct
Arrived extremely well wrapped in beautiful condition, delivery company kept in touch right up to delivery, impressive customer service, will certainly purchase again
Thank you
5 december 2025
Svar från Divan Base Direct
Hi Eve,
Thank you so much for your wonderful feedback! We’re delighted to hear your order arrived in perfect condition and that the delivery team kept you well updated. It’s great to know you were impressed with our service and would shop with us again.
Thanks again for choosing Divan Base Direct!
Best regards,
Divan Base Direct Team
Svar från Divan Base Direct
Hi,
Thank you for your review. We’re really pleased to hear that you’re satisfied with both the quality of your bed and the service you received. Your feedback is greatly appreciated.
Kind Regards
Divan Base Direct Team
I bought a Grandeur Reinforced Platform…
I bought a Grandeur Reinforced Platform Top Divan Bed Base in a single size with two drawers. I was really impressed by the quality of the finish. It looks amazing and the delivery service was efficient. I can only recommend them!
26 november 2025
Svar från Divan Base Direct
Hi Muriel,
Thank you for sharing your experience with us. We’re thrilled to hear that you’re impressed with the quality and finish. It’s wonderful to know that the product met your expectations and that the delivery process was smooth. We truly appreciate your recommendation.
Kind Regards
Divan Base Direct Team
Another order
Have ordered before from Divan base direct and always found the product and service first class. The phone call to confirm the order and details is most welcome. Often delivered before the stated delivery day.
Would recommend 👍
30 november 2025
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Paul,
Thank you for your wonderful review. We’re delighted to hear that you’ve had consistently positive experiences with both our products and service. It’s great to know that our order confirmation call is helpful and that deliveries have arrived sooner than expected. Your recommendation truly means a lot to us.
Kind Regards
Divan Base Direct Team
Great beds
Great beds - well made. Plenty of storage. Minimal work needed to put the beds together. Only downside, delivery is a bit tricky if you live in the Highlands. (The reason for 4 stars instead of 5)
26 november 2025
Svar från Divan Base Direct
Hi Margaret,
Thank you for your thoughtful review. We’re delighted to hear that you’re pleased with the quality of the beds, the storage space, and the easy assembly. We appreciate your feedback regarding delivery to the Highlands and we’re continually working with our couriers to improve this experience for our customers in remote areas.
Thank you again for your honest feedback.
Kind Regards
Divan Base Direct Team
Svar från Divan Base Direct
Hi Mary,
Thank you for taking the time to leave us a review. We’re pleased to hear you had a good experience from purchase through to delivery. Your feedback is greatly appreciated.
Kind Regards
Divan Base Direct Team
Amazing customer support service
Amazing customer support service, and a mattress that is so comfortable
26 november 2025
Svar från Divan Base Direct
Hi Sandra,
Thank you for your wonderful feedback! We’re delighted you’re happy with our customer support and enjoying your comfortable new mattress.
Best Wishes,
Divan Base Direct Team
The 5 stars is a reflection of the…
The 5 stars is a reflection of the customer service and despite some issues with the product this was resolved with care and due diligence.
I’d like to call out Adam and Sam for their ownership and customer value mindset. Not only was the advice given tailored to me pre-purchase but the after care
was first class. They were quick to response and equally resolve issues that were out of their control whilst being very understanding. Would purchase again and recommend.
16 oktober 2025
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Anne,
Thank you for your thoughtful review and for recognizing our customer service team. We’re sorry there were initial issues with the product, but we’re very glad to hear they were resolved to your satisfaction.
We truly appreciate your recognition of our dedication, communication, and care throughout the process. Thank you again for your trust and recommendation!
Best Wishes,
Divan Base Direct Team
Svar från Divan Base Direct
Hi Michael,
Thank you for your continued trust in us! We're happy to have met your expectations once again.
Best Wishes,
Divan Base Direct Team
They phoned me to confirm the order I…
They phoned me to confirm the order I placed and they turned up when said they would
26 november 2025
Svar från Divan Base Direct
Hi Julie,
Thank you for your review! We’re glad the order confirmation and delivery were smooth and on time.
Best Wishes,
Divan Base Direct Team
Svar från Divan Base Direct
Hi Dorothy,
Thank you for your review! We're pleased to hear the delivery was quick and that you’re happy with the look of your new purchase.
Best Wishes,
Divan Base Direct Team
Base and mattress work well and have no…
Base and mattress work well and have no complaints
19 november 2025
Svar från Divan Base Direct
Hi Andrea,
Thank you for your feedback! We're glad to hear the base and mattress are working well for you.
Best Wishes,
Divan Base Direct Team
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