Online Bed Store OBS Omdömen 90

TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Superb online purchase. Smooth process from fabric samples, to ordering to delivery and product quality is 10 out of 10. Ordered a 60 inch floor standing headboard with an end lift ottoman ( so much s... Se mer

Betygsatt 5 av 5 stjärnor

Wow, I received my bed today ans the whole service was incredible. They helped me via email almost instantly and arrived during the small delivery window they gave me. The had a question upon deli... Se mer

Betygsatt 5 av 5 stjärnor

I had no problem with the ordering of the mattress. The van driver delivered on time. However, there was no information advice included to tell me whether the mattress can be turned over or should sim... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

My order for a mattress from this company really stood out for me after I needed the order to be corrected and updated. Adam from Customer Services called and calmly, professionally put it all right.... Se mer

Företagsinformation

  1. Sängbutik
  2. Möbeltillverkare
  3. Madrassaffär

Skrivet av företaget

When you come to Online Bed Store, you’re choosing: • 40+ years of manufacturing expertise • Factory-direct pricing with no middleman mark-ups • Premium materials and long-lasting craftsmanship • Free UK-wide 2-man room-of-choice delivery • A knowledgeable team that understands beds inside and out We are proud to bring generations of experience directly to our customers. No gimmicks. No inflated pricing. Just expertly made beds, honest value, and service you can rely on. That’s the difference. At Online Bed Store, sleep isn’t just a product — it’s a craft that has been perfected over generations. Bed and mattress manufacturing has been in our family for over 40 years. During that time, we have mastered our expertise by supplying many of today’s biggest and most recognised brands. Behind the scenes, we’ve helped shape the quality, comfort and durability standards that customers across the UK have come to expect. After decades of manufacturing for household names, we made a simple but powerful decision: to bring our knowledge, craftsmanship and factory-direct pricing straight to the public. By cutting out the middleman, expensive showrooms and unnecessary mark-ups, we are able to offer premium quality beds and mattresses at genuinely competitive prices — without compromising on materials or comfort. What makes us unique is that we are not just retailers — we are manufacturers. Every bed and mattress reflects decades of hands-on experience, careful material selection and attention to detail. From sturdy handcrafted frames to supportive pocket-sprung and memory foam mattresses, our products are designed with durability, comfort and long-term performance in mind. We understand what goes into a truly great night’s sleep because we’ve been building the foundations of it for over four decades. We also believe that exceptional products should be matched with exceptional service. That’s why we operate with transparency, honesty and a customer-first approach. Our team is knowledgeable, approachable and always ready to help customers choose the right product for their needs. We don’t rely on gimmicks — we rely on quality and trust. To make the experience even better, we have our own dedicated delivery partner, offering free 2-man room-of-choice delivery anywhere in the UK. This means your bed is delivered safely, professionally and placed exactly where you want it — without hidden costs. We understand that buying a bed is an important investment, and we aim to make the entire process smooth from order to delivery. At Online Bed Store, our mission is simple: combine decades of manufacturing expertise with fair pricing and outstanding service. We are proud of our heritage, confident in our craftsmanship, and committed to giving our customers the comfort and value they deserve. When you buy from us, you’re not just buying a bed — you’re buying 40 years of experience, delivered directly to your door.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

90 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Betygsatt 5 av 5 stjärnor

absolutely excellent service from…

absolutely excellent service from ordering my Hampton Orthopaedic Firm Sprung Mattress to being delivered. Also cheapest i have found! kept me updated with my order right through until my matteress was delivered, the delivery driver also phoned me letting me know he was on his way to deliver my matteress and they took my old matteress away with no problems, both of them were very polite, helpful and friendly. matteress was put on my ottoman bed for me. I can honestly say since my matteress arrived 2 days ago best sleep I've had for several years with having severe osteoarthritis in both my kness, osteoarthritis in one of my hips also lower degenerative back. very good Quailty. I'm so glad i came across this company from a Facebook advert! I highly recommend this company!!

25 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This was my first time purchasing zip…

This was my first time purchasing zip and links beds and I wanted to see what they looked like in person.

This online bed store has a showroom which is perfect for someone that likes to try and see the quality of the products before they make a purchase.

The showroom was lovely, the beds were nicely displayed.

The owner took his time to explain how the beds are made and went into detail of the products and process they use.

I was able to tell him what I wanted and what my budget was.

He tailored the bed product to meet my specific needs that matched my budget.

Delivery of the product and the bed itself was spot on very happy with the whole process from start to finish.

And most importantly the bed is amazing, I feel like I'm floating when I lay down on it...

10 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wow service and quality 5star

Wow, I received my bed today ans the whole service was incredible. They helped me via email almost instantly and arrived during the small delivery window they gave me. The had a question upon delivery and they were fantastic and called the office, dealing with it for me.

Now onto the bed.. The height, comfort and quality has really surprised me especially due to the low cost.

Thank you all so much for making the transition seemless for me.

21 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thank you so much

Superb online purchase. Smooth process from fabric samples, to ordering to delivery and product quality is 10 out of 10. Ordered a 60 inch floor standing headboard with an end lift ottoman ( so much storage now ). Along with a 4000 pocket mattress. My sleep has never been this good. Will defenitely recommend and use again.

3 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent Customer Service

My order for a mattress from this company really stood out for me after I needed the order to be corrected and updated. Adam from Customer Services called and calmly, professionally put it all right.
I can't recommend this company highly enough for their staff.

15 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Customer service leaves a lot to be desired.

I had no problem with the ordering of the mattress. The van driver delivered on time. However, there was no information advice included to tell me whether the mattress can be turned over or should simply be spun around, so I rang the Company. I am pleased that the Company posted the information I needed. Thank you.

7 april 2026
Logotyp för Online Bed Store OBS

Svar från Online Bed Store OBS

We’re glad to hear your order and delivery experience went smoothly, however we’re sorry to hear your frustration when trying to contact us.

To clarify, our phone system does not hang up on customers intentionally. If no agents are available at the time of calling, the system will advise accordingly due to high call volumes. This is not intended to be rude, but simply reflects availability at that moment.

We are also consistently available via email and respond to all enquiries within 24–48 hours.

In relation to your query about the mattress, this information is clearly outlined on the product description on our website. The mattress you purchased is double-sided and can be both rotated and flipped as part of its care.

If you do need any further clarification, we are always happy to assist.

We appreciate your feedback and will take this on board as we continue to improve our service.

— Team OBS

Betygsatt 1 av 5 stjärnor

Ordered 10 days ago

Ordered 10 days ago: still awaiting delivery. This company don’t answer the’phone: they just end the call. I’m losing a day’s pay every time I have to wait in for delivery. Not impressed.

30 mars 2026
Logotyp för Online Bed Store OBS

Svar från Online Bed Store OBS

We’re sorry to hear you feel this way, however we would like to clarify the situation.

It has currently been 5 working days since your order was placed, which is still well within our stated delivery timeframe of up to 10 working days.

Your items were manufactured and scanned into our courier partner’s network within just 3 working days of placing your order, which reflects the efficiency of our production process.

As you can appreciate, couriers are particularly busy during the Easter period, which can impact scheduling. However, they will be in contact with you directly before the end of the delivery window to arrange a suitable delivery date.

If you have attempted to call us over the bank holiday weekend, please note our phone lines were closed during this period due to increased demand. We have, however, responded to all emails during this time and have not received any email correspondence from you.

We also do not end calls intentionally, and we are always available during working hours to assist customers.

We kindly ask for your patience while your delivery is arranged within the agreed timeframe.

— Team OBS

***UPDATE*** 7/4/26 @ 6:11pm

We saw your review on 7/4/26 at 6:01pm and immediately contacted our courier for an update. They have now confirmed that your delivery is scheduled for this Friday.

To confirm, your delivery will have taken place within 8 working days of placing your order, which is within our stated timeframe.

They will be in touch with you directly, as expected, to confirm the details.

— Team OBS

Betygsatt 5 av 5 stjärnor

Good product

Good product, delivered promptly and very polite and helpful delivery drivers.

31 mars 2026
Logotyp för Online Bed Store OBS

Svar från Online Bed Store OBS

Thank you so much for your kind review, we really appreciate it! 😊

We’re glad to hear you’re happy with the product and that the delivery went smoothly. It’s great to know our drivers were polite and helpful too 🚚🙌

Thanks again for your support!

— Team OBS

Betygsatt 5 av 5 stjärnor

How helpful both man where and carful…

How helpful both man where and carful not to bruise the wall and carful with pictures on my wall. Thank you guys.
Keep up with good work it get noticed at least I do .

31 mars 2026
Logotyp för Online Bed Store OBS

Svar från Online Bed Store OBS

Thank you so much for your kind words, we really appreciate it! 😊

We’re so pleased to hear how careful and helpful the delivery team were, especially taking the time to protect your walls and belongings 👏🚚

We’ll be sure to pass your feedback on to them—comments like yours really do mean a lot and don’t go unnoticed 🙌

Thank you again for your support!

— Team OBS

Betygsatt 5 av 5 stjärnor

Bed very sturdy

Bed very sturdy, small issue is the fitting together would be stronger with a bolt and nut rather than the metal u shape clasp. But it is a well put together. Both parts of the base and headboard. Delivery was second to none, reply good guys.

30 mars 2026
Logotyp för Online Bed Store OBS

Svar från Online Bed Store OBS

Thank you so much for your feedback, we really appreciate it! 😊

We’re glad to hear you’re happy with how sturdy and well put together the bed is 🙌 Your comments regarding the fittings are also really valuable, and we’ll be sure to pass that on to our manufacturing team.

It’s great to hear the delivery team looked after you so well too 🚚👏

Thanks again for your support!

— Team OBS

Betygsatt 5 av 5 stjärnor

Really good quality mattress 👌 and…

Really good quality mattress 👌 and good service and was kept up to date with delivery times etc and two phone calls from the driver as well . Would highly recommend to anyone.

30 mars 2026
Logotyp för Online Bed Store OBS

Svar från Online Bed Store OBS

Thank you so much for your kind words, we really appreciate it! 😊

We’re so pleased to hear you’re happy with the quality of your mattress and the service you received, especially the delivery updates and communication from the driver 🚚

Thank you again for your recommendation—it means a lot to us! 🙌

— Team OBS

Betygsatt 5 av 5 stjärnor

What an amazing company to deal with

What an amazing company to deal with. First, they rearrange their rapid delivery to avoid clashing with my hospital stay. Then, the two delivery drivers arrived well within the stated time and did a marvellous, friendly and thorough job of bringing in the new mattress and taking away the old one; and then the quality of the new mattress is fantastic and far above what was expected for the price. To everyone involved in this company and to the drivers too, a HUGE thank you and a strong recommendation to anyone looking to purchase from here.

6 april 2026
Omdöme utan inbjudan
Logotyp för Online Bed Store OBS

Svar från Online Bed Store OBS

Thank you so much for such an amazing review, it truly means a lot to us! 😊

We’re really glad we could accommodate your delivery around your hospital stay and make the process as smooth as possible for you 🙌

It’s great to hear the delivery team looked after you so well and that you’re happy with the quality of your new mattress—especially exceeding expectations for the price 💯

We’ll be sure to pass your kind words on to the drivers and the rest of the team 🚚

Thank you again for your recommendation and support!

— Team OBS

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