Ordered the extra large headboard in putty linen. The headboard is very well made and solid, much better than our old floor standing one which was more expensive from a well known bed store. The... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Ordered the extra large headboard in putty linen. The headboard is very well made and solid, much better than our old floor standing one which was more expensive from a well known bed store. The... Se mer
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Excellent service! I didn’t realise but this company is the manufacturer so they make everything including mattresses on site! We ordered the Cocoon Siris 3000 cooling pillow box and it is soo deep an... Se mer
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Fantastic bed, really great. Also it comes ready assembled so no assembly required which was fantastic. The delivery guys were great, took it up the stairs, took the plastic off ( and took it way!) a... Se mer
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From start to finish Adam was brilliant, no pushy sales, very knowledgeable and delivered our chosen bed within 8hrs…yes we were local, but OBS took on the challenge of our time constraint project.... Se mer
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When you come to Online Bed Store, you’re choosing: • 40+ years of manufacturing expertise • Factory-direct pricing with no middleman mark-ups • Premium materials and long-lasting craftsmanship • Free UK-wide 2-man room-of-choice delivery • A knowledgeable team that understands beds inside and out We are proud to bring generations of experience directly to our customers. No gimmicks. No inflated pricing. Just expertly made beds, honest value, and service you can rely on. That’s the difference. At Online Bed Store, sleep isn’t just a product — it’s a craft that has been perfected over generations. Bed and mattress manufacturing has been in our family for over 40 years. During that time, we have mastered our expertise by supplying many of today’s biggest and most recognised brands. Behind the scenes, we’ve helped shape the quality, comfort and durability standards that customers across the UK have come to expect. After decades of manufacturing for household names, we made a simple but powerful decision: to bring our knowledge, craftsmanship and factory-direct pricing straight to the public. By cutting out the middleman, expensive showrooms and unnecessary mark-ups, we are able to offer premium quality beds and mattresses at genuinely competitive prices — without compromising on materials or comfort. What makes us unique is that we are not just retailers — we are manufacturers. Every bed and mattress reflects decades of hands-on experience, careful material selection and attention to detail. From sturdy handcrafted frames to supportive pocket-sprung and memory foam mattresses, our products are designed with durability, comfort and long-term performance in mind. We understand what goes into a truly great night’s sleep because we’ve been building the foundations of it for over four decades. We also believe that exceptional products should be matched with exceptional service. That’s why we operate with transparency, honesty and a customer-first approach. Our team is knowledgeable, approachable and always ready to help customers choose the right product for their needs. We don’t rely on gimmicks — we rely on quality and trust. To make the experience even better, we have our own dedicated delivery partner, offering free 2-man room-of-choice delivery anywhere in the UK. This means your bed is delivered safely, professionally and placed exactly where you want it — without hidden costs. We understand that buying a bed is an important investment, and we aim to make the entire process smooth from order to delivery. At Online Bed Store, our mission is simple: combine decades of manufacturing expertise with fair pricing and outstanding service. We are proud of our heritage, confident in our craftsmanship, and committed to giving our customers the comfort and value they deserve. When you buy from us, you’re not just buying a bed — you’re buying 40 years of experience, delivered directly to your door.
Wide Lane, LS27 9FL, Leeds, Storbritannien
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Lovely helpful lady on the phone
Product as advertised
Fast delivery and free shipping

Svar från OnlineBedStore.co.uk - Factory Bed Shop
I purchased a Firm mattress, or so it was advertised, within three days it was dented where I sleep. I contacted the company and they told me to turn the mattress weekly to even it out. I have now done that three times, so there are dents all over it now. I have never had this problem before with a 'FIRM' mattress. The company aren't replying to my emails now. I wouldn't advise anyone to purchase from this company.

Svar från OnlineBedStore.co.uk - Factory Bed Shop
The mattress arrived before time it's really good 👍 and it's exactly what I ordered

Svar från OnlineBedStore.co.uk - Factory Bed Shop
Excellent beds for a great price, customer service is also great, I’ve had the best sleep since purchasing my bed and silk Matress.

Svar från OnlineBedStore.co.uk - Factory Bed Shop
The website is easy to use. The after sale service is quick and efficient. When I realised that I'd made a mistake on my order I sent an email and within half an hour it was sorted out. Delivery drivers were polite and efficient and well within the 4 hour window. Overall a great experience.

Svar från OnlineBedStore.co.uk - Factory Bed Shop
I want to start by saying if you are considering a company for you beds/mattresses then please don’t look anywhere else, I promise you that you will not get a better or honest experience from anyone else. I have to say it has been amazing experience from start to finish with online bed store. I had a few concerns due to my stair spaces but Adam was able to discuss with me over a video call to reassure me of everything. I was then able to discuss my bed and mattress requirements and Adam was able to send me a quote which was very competitive because trust me I shopped around and this was a very good price for what I needed. We confirmed everything and delivery and few days before delivery I was called with confirmation of delivery and on the day I was contacted to say delivery driver was on the way to deliver and assemble. The drivers were very polite and friendly and did and amazing job in getting 3 beds with 2 mattresses upstairs and assembled them perfectly. As for what I received; Firstly the quality of the bed frame to the finish was fantastic, even down to the headboard bolts they use they are top quality. We are not talking about cheap wood chip or cardboard bed frames but high quality wood frame that you can see and feel the difference. You can see they don’t cut corners in the manufacturing of the bases, and the finish is immaculate! Then the 4ft mattress has to be icing on the top. It was a 3000 pocket sprung pillow top mattress and I have to say it’s a huge 15-16 inches high filled with quality material making it so comfortable and It’s so strong and looks durable I think I won’t need to change it for 20 years! The single mattress was a 1000 pocket pillow top mattress which is about 12-13 inches high and again the quality of the mattress is amazing and my little daughter loves it and does not want to get out bed. I ordered 2x 4ft Small Ottoman beds in 4 quarters with a single ottoman in 2 quarters and when they are put together they are very sturdy and strong with so much space for your storage (very deep and spacious). I have to admit it is vary rare to find honest and trustworthy person in this trade as all they care about is the money they make. Online bed store are a highly recommended company that I have already recommended to friends and family, I truly believe they can’t be beaten on price and quality. You may find a similar product elsewhere but online bed store don’t have any middle men, as they make everything themselves and pass on the savings to its customers and at the end of the day you are dealing with the best for the best quality products. Please give them a chance, you will not be disappointed with the service and quality they offer you. Check out their website and social media accounts and you can visit them in person, for a more complete experience. Thanks again for everything you guys did, it is much appreciated.

Svar från OnlineBedStore.co.uk - Factory Bed Shop
The experience was very good from ordering,to you keeping us updated on delivery. Delivery was at the time given to us and delivery men very efficient. Would certainly use your company again as no hassle whatsoever.
Thank you for the wonderful service.

Svar från OnlineBedStore.co.uk - Factory Bed Shop
Ordered online. Company quick to call to arrange delivery. All delivered OK. Beds up. Just as described. Very pleased with them. Would recommend them and would definitely use again.

Svar från OnlineBedStore.co.uk - Factory Bed Shop
Well it was a very funny experience, placed the order, went through smoothly, had a follow up call all was great.
Came to delivery, I was contacted delivery would be xxx, all agreed then came to the day, emptied all the bedrooms, never heard a squeak, got to 4pm started contacting them after many attempts to find out the delivery wasn't going to be delivered..!! You can imagine I was furious, had 2 children with no beds, then told delivery wouldn't be for 2 days!! I was not a happy mum to say the least.
Anyway the guy went away and obviously knew I was upset spoke to his manager who contacted me immediately and was very annoyed with the delivery company... Well within half an hour he got his supervisor on the road with the delivery and by 7:30pm I had the beds... What a company, can't thank them enough for bending over backwards to get the delivery to me and my children went to bed with their lovely new beds as expected.
Great firm for bending over backwards to help... And then followed up everything the following day.. Very good... Thankyou.

Svar från OnlineBedStore.co.uk - Factory Bed Shop
The online order process was easy to use. The communication regarding delivery was excellent, including from the driver. The delivery was respectful and careful. The new mattress was placed onto our bed and the old one removed. The mattress is exactly what we were looking for. We are very pleased with the whole experience and would highly recommend the Online Bed Store.

Svar från OnlineBedStore.co.uk - Factory Bed Shop
Bought mattress but proved to be too firm
Very helpful customer services who have arranged for it to be swapped with a more suitable one

Svar från OnlineBedStore.co.uk - Factory Bed Shop
I first came across this company on social media and was instantly drawn to how genuine and authentic they seemed. After getting in touch, I spoke with Adam, who was absolutely brilliant from start to finish. He took the time to talk everything through over the phone, answered all of my questions and recommended the best options based on what we wanted whilst being mindful of our budget.
We ordered a Monaco-style bed with a tall headboard (which I am absolutely IN LOVE with) as well as a single bed with raised panels for our toddler. I sent over some inspiration photos and they brought our vision to life perfectly. I was so impressed with their ability to create exactly what we had imagined.
One of the things that really stood out to me is that they can custom make virtually any bed in any size, along with custom-size mattresses. It’s such a great service if you’re looking for something unique or need non-standard dimensions.
We did have a small hiccup when we realised that a standard mattress wasn’t quite right for our needs and that we actually needed a toddler-size mattress instead. Thankfully, the team has been incredibly helpful and is already sorting this out for us. Their understanding, communication and willingness to find the right solution have been really reassuring.
Overall, we’ve had a fantastic experience. The customer service has been excellent, the quality of the beds is amazing, and it’s clear they genuinely care about making sure their customers are happy. A huge thank you to Adam for all of his help—I wouldn’t hesitate to recommend them!

Svar från OnlineBedStore.co.uk - Factory Bed Shop
Was really helpful got what we wanted within our price range got next day delivery carnt recommend enough and they make everything there and u can go and look and try them we did quality goods

Svar från OnlineBedStore.co.uk - Factory Bed Shop
Bought beds from OBS twice. Cannot be more than happy. Customer service is great and delivery is always on time. Beds are of great quality, best beds I've ever bought.

Svar från OnlineBedStore.co.uk - Factory Bed Shop
Great company. The delivery service was great, and the item was of solid build quality. Really pleased with my purchase.

Svar från OnlineBedStore.co.uk - Factory Bed Shop
I’m a returning customer and they’ve been great every time. Quality beds and even better customer service.
Definitely recommend Online Bed Store.

Svar från OnlineBedStore.co.uk - Factory Bed Shop
Extremely disappointing customer service and complete lack of accountability
I rarely leave negative reviews, but my experience with Online Bed Store has been incredibly disappointing from start to finish.
After receiving beds and mattresses which were asembled by themselves, were not of satisfactory quality, I raised my concerns immediately and supplied photographs showing that the mattresses overhang the bases, leaving them unsupported and not as I expected when purchasing the products.
Initially, I had a very positive conversation with a member of their team, Adam, who confirmed that a full refund would be arranged and that the beds and mattresses would be collected within two weeks. Naturally, I was relieved that the matter appeared to be resolved.
However, shortly afterwards I received an email from the Management Team completely reversing that decision, stating that no refund or collection would take place because the employee was allegedly not authorised to make that commitment. As a customer, I do not believe it is acceptable to make promises of this nature and then simply withdraw them, leaving the customer to deal with the consequences.
Instead of taking responsibility, the company has repeatedly referred to its own returns policy and manufacturing tolerances, despite my concerns remaining unresolved. The only solution offered was a set of headboard spacers, which did nothing to address the underlying issue with the beds as well as advising us that we would need to cut them ourselves in order to make the mattress fit
After spending a considerable amount of money, I expected far better customer service and a company willing to stand behind the products they sell. Instead, I have been left with products I am unhappy with, no meaningful resolution, and a refusal to honour what I was originally told.
I am extremely disappointed with the way this matter has been handled. A company's true measure is how it deals with problems when they arise, and unfortunately my experience has left me with very little confidence in both the products and the after-sales service.
I sincerely hope the company reconsiders its position and resolves this matter fairly, but based on my experience, I cannot recommend Online Bed Store.

Svar från OnlineBedStore.co.uk - Factory Bed Shop

Svar från OnlineBedStore.co.uk - Factory Bed Shop
From purchase to delivery has been seamless. However, did not fit my double bed as expected
Mattress is good quality

Svar från OnlineBedStore.co.uk - Factory Bed Shop
I recently purchased a bed frame from this company and, after some delays due to the delivery company, I was pleased when it finally arrived. The bed itself is beautiful – the quality feels excellent, and I love the colour, which was recommended by the customer service team before I placed my order.
Unfortunately, there were a few issues initially. My custom bed wasn't made correctly, and the delivery company also caused some marks to my walls during delivery. However, after I emailed the company, I received a phone call almost immediately, on a Friday evening. They were apologetic, reassuring, and committed to putting everything right.
Although it ultimately took three attempts to get the custom bed exactly as ordered, the company stayed in contact throughout and resolved the issue. Their customer service was professional and they honoured their commitment to ensure I received the correct bed.
Overall, I'm happy with the finished product. I wouldn't hesitate to recommend the company for the quality of their beds and their customer service. My only hesitation would be ordering a custom bed again, simply because of the time and multiple deliveries it took to get it right. That said, they did resolve every issue, and I appreciated the way they handled the situation.

Svar från OnlineBedStore.co.uk - Factory Bed Shop
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