We have just received our delivery of a new King size Signature ottoman storage divan bed base at the beginning of October We are so happy with the quality of this bed base, it is so sturdy and r... Se mer
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Fantastic experience all round. Great customer service. Really happy with the ottoman divan. Build quality is excellent. So much better than our previous one. And so much storage! Two-man delivery, in... Se mer
I bought a 5ft Ottoman for the storage space from Divan Base Direct and it's been so much better than my old base with drawers from another company. With one action it opens and I can access all the s... Se mer
The web site was easy to use. Once ordered I was kept informed of the progress and updated on the delivery. On the day of deliver I was informed of time slot and the driver rang to notify me of... Se mer
Företagsinformation
Om Divan Base Direct
Skrivet av företaget
Premium 2-Man Delivery
We offer a Premium 2-Man, room of choice delivery service on all orders to mainland England and Wales (see our full T&Cs).
Products made in the UK
We’ve tried, tested and hand-picked our products from the best UK bed manufacturers. So not only are we able to offer something to suit everyone, you can be assured that you’re buying the best quality item for the best possible price.
Excellent Feedback Rating
We pride ourselves on our customer service and satisfaction, product knowledge and experience. This helps us to ensure that we provide our customers with the highest quality products and service to match.
Kontaktuppgifter
69 New Town Row, B6 4HL, Birmingham, Storbritannien
- 0333 366 0145
- info@divanbasedirect.co.uk
- www.divanbasedirect.co.uk
4,5
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 89 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great base with a few niggles.
Great base. Comes in two sections. Only hassle was fixing the connecting metal links. No holes in fabric to screw into and the guide marks for each were misplaced so you might cut in the wrong place! The accepting threaded fixed screw in the base is hollow and use an awl to push out from there so you can screw the bolts to hold metal connecting bar in place. A video guide would have been useful! Other than this everything else is good. Castor feet make for easy movement but you will need cup holders if on a hard floor to stop it rolling around. A lock on the castors would be better or slider feet. Overall a quality item these issues apart.
9 februari 2026
Svar från Divan Base Direct
Hi Tim,
Thank you for your detailed and helpful feedback. We’re pleased to hear that you’re happy with the overall quality of the base and found it easy to move with the castor feet. We also really appreciate you taking the time to highlight the challenges you experienced with the connecting metal links and assembly guidance.
Your suggestions regarding clearer guide marks, improved castor options, and the addition of a video guide are extremely valuable and will be shared with our team as we’re always looking to improve our products and instructions.
Thank you again for your balanced and constructive review.
Kind Regards
Divan Base Direct Team
Dear Sirs
Dear Sirs, buying your bed and base was one of the best things I have done in a long time, from the first telephone call, right up to the delivery everything was handled smoothly and very efficiently.Thank you.
5 februari 2026
Svar från Divan Base Direct
Hi Carole,
Thank you very much for your kind words. We’re delighted to hear that your experience with us, from the first telephone call through to delivery, was smooth and efficient. It’s wonderful to know that you’re happy with your bed and base.
We truly appreciate you taking the time to share your feedback.
Kind Regards
Divan Base Direct Team
I was accidently stretching legs upside…
I was accidently stretching legs upside down in bed and pushed against headboard and broke one wing nut fastener and then the other one broke under the strain. The lovely people at Divan Base Direct Team have agreed to replace them for free, thank you team.❤️
31 december 2025
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Lyn,
Thank you for taking the time to leave your feedback. We’re sorry to hear about the issue with the wing nut fasteners, but we’re very pleased we could help resolve this for you. Customer satisfaction is very important to us, and we’re glad our team was able to arrange replacements for you.
Thank you for your kind words and for choosing Divan Base Direct.
Kind Regards
Divan Base Direct Team
Excellent product very well made and…
Excellent product very well made and sturdy. Fast shipping and no issues.
26 januari 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi,
Thank you for your great feedback. We’re pleased to hear that you found the product well made and sturdy, and that delivery was fast with no issues. Your satisfaction means a lot to us.
Kind Regards
Divan Base Direct Team
An absolutely diabolical service
An absolutely diabolical service — I would never use this company again under any circumstances. The fiasco began the day before delivery, when they repeatedly changed the time slot no fewer than three times, showing a complete lack of organisation or respect for customers’ time.
On the day of delivery, I specifically requested a minimum of 30 minutes’ notice before arrival. They ignored this entirely and called just 10 minutes beforehand. When the two delivery men arrived, they were politely asked to either remove their shoes or use shoe covers due to newly fitted carpets. They responded rudely, claiming they had no overshoes and refusing to remove their shoes, hiding behind vague “health and safety” excuses.
When the bed was taken upstairs, I explained that I had paid for assembly. This was disputed by the delivery men. When I asked them to wait while I contacted the company to clarify, they did the exact opposite — they walked out, got back into their van, and drove off without waiting for any resolution.
As a result, I was left alone with a bed I had paid to have assembled. When I later spoke to the company, I was told the delivery men were “busy” and had to leave for their next job because they were running behind schedule — a blatant lie, as I found them parked around the corner casually eating their lunch.
This company demonstrated staggering incompetence, dishonesty, and total disregard for customer service. A truly horrendous experience from start to finish. I would never use them again and strongly advise others to avoid them entirely.
4 februari 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Sarah,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear how disappointed you feel about your experience.
Delivery schedules are managed by our logistics partner, and on occasion routes are adjusted the day prior as they finalise their runs. I understand that changes, even when communicated in advance, can be frustrating.
Your request for advance notice was passed on to the delivery team. While we always do our best to accommodate specific requests, these are not guaranteed as timings can shift slightly on the day depending on route conditions.
In relation to footwear, delivery teams operate under health and safety guidelines which prevent them from removing shoes while handling heavy items. Protective coverings should be available, and if this was not handled appropriately, that is something we will address directly with the courier.
Regarding assembly, you are absolutely correct that this service was selected. Unfortunately, there was an error on the delivery partner’s paperwork which meant it was not reflected on the drivers’ job sheet. That should not have happened, and we have raised this with them. As soon as we became aware, we moved to arrange for assembly to be completed as quickly as scheduling would allow.
We work with our logistics partner to complete hundreds of deliveries each week, and issues of this nature are extremely uncommon. That does not lessen your experience, but it is certainly not reflective of our usual standards.
The bed itself was delivered in full, and we remained willing to return and complete assembly at the earliest opportunity. We are always committed to resolving matters wherever possible and regret that on this occasion you were left feeling dissatisfied.
Kind Regards
Divan Base Direct Team
Great choice!
I ordered a super firm foam mattress and the service was excellent. Delivery was smooth and the mattress was brought straight into my bedroom. The mattress itself is quite tall at 26 cm, so a deep fitted bedsheet is needed. It is very firm with no bounce at all, which I personally find very comfortable. The quality feels solid and well made. I did need to switch to a taller pillow to suit the firmness, but after using it for three weeks, I’m very pleased with my purchase and sleeping well.
30 januari 2026
Svar från Divan Base Direct
Hi,
Thank you for taking the time to share such a detailed review. We’re delighted to hear that you were happy with the service and smooth delivery, and that the mattress was brought straight into your bedroom for you. It’s great to know the super firm feel and solid build are giving you the comfort and support you were looking for, and even better to hear that after a few weeks you’re sleeping well and pleased with your purchase.
Kind Regards
Divan Base Direct Team
Quality Ottoman…
Recently purchased a Vega Ottoman Storage box . Various sizes available and great choice of colours.
Extremely pleased with build quality and colour match to my bedroom was perfect.
Five star service .
30 januari 2026
Svar från Divan Base Direct
Hi Catherine,
Thank you for your fantastic review. We’re so pleased to hear that you’re extremely happy with your Vega Ottoman Storage Box, from the build quality to the perfect colour match for your bedroom. It’s also great to know you were happy with the range of sizes and colours, as well as the service you received.
Kind Regards
Divan Base Direct Team
Titania 3ft ottoman storage box
The Titania 3ft ottoman storage box is very sturdy and roomy inside, an opportunity to conceal all the "stuff" piled up on the floor!
28 januari 2026
Svar från Divan Base Direct
Hi Janet,
Thank you for your lovely feedback. We’re delighted to hear that you found the Titania 3ft ottoman storage box sturdy and spacious. It’s great to know it’s helping you keep everything neatly tucked away and clutter-free.
Kind Regards
Divan Base Direct Team
Svar från Divan Base Direct
Hi Justyna,
Thank you for your great feedback! We’re glad you’re happy with the communication and mattress quality.
Kind Regards
Divan Base Direct Team
Good Company, would recommend
Very easy to order, kept updated with delivery date and times, so good customer service. We ordered a king size bed base with drawers, it was delivered on time and the delivery drivers took it upstairs for me, which was great. We are very pleased with the base, it looks well made and strong. The only problem we had was one of the drawer fronts was not secured properly on the one side as the material was covering the holes where the wooden dowels go, but this was an easy fix and had not caused any damage to the drawer. So very happy with purchase, would recommend
1 januari 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Nicola,
Thank you for your detailed and positive review. We’re delighted to hear you found the ordering process easy, the delivery smooth, and that you’re pleased with the quality of your bed base.
We also appreciate your understanding regarding the drawer front and are glad it was easily resolved. Thanks so much for the recommendation!
Kind Regards
Divan Base Direct Team
Had a extra strong bed base made
Had a extra strong bed base made. The bed seems exactly what I needed good quality materials used and my son loves his new bed
27 januari 2026
Svar från Divan Base Direct
Hi Paul,
Thank you for your lovely review! We’re really pleased to hear the extra strong bed base was exactly what you needed and that your son loves his new bed. It’s great to know the quality met your expectations.
Kind Regards
Divan Base Direct Team
Great colour bed base
Really pleased with my bed base it’s lovely and looks great in my bedroom. The ordering and delivery went well and the price was good. There were some screws missing when putting it together and the drawers had come apart but my husband sorted these problems out.
14 januari 2026
Svar från Divan Base Direct
Hi Alison,
Thank you for your detailed feedback! We’re delighted to hear you’re pleased with the colour and look of your bed base, and that the ordering, delivery, and price met your expectations.
We do apologise for the missing screws and the issue with the drawers, we would`ve been more than happy to help but we’re glad everything was resolved. Your comments are very much appreciated and help us improve.
Kind Regards
Divan Base Direct Team
Svar från Divan Base Direct
Hi Jane,
Thank you for your kind words! We’re really pleased to hear you’re happy with the product and enjoyed dealing with us. Your support is greatly appreciated.
Kind Regards
Divan Base Direct Team
This is our 3rd single ottoman bed and…
This is our 3rd single ottoman bed and mattress. I cannot fault the quality of the base and the mattress is extremely comfortable. Delivery was seamless and contact excellent from start to finish.
20 januari 2026
Svar från Divan Base Direct
Hi Penny,
Thank you so much for your continued support and for such a wonderful review! We’re delighted to hear this is your third ottoman bed and that you’re consistently happy with the quality, comfort, and smooth delivery experience. Your loyalty truly means a lot to us.
Kind Regards
Divan Base Direct Team
Good quality product made to order
The divan was made to order and delivered quickly. Good quality product
9 januari 2026
Svar från Divan Base Direct
Hi John,
Thank you for your feedback! We’re glad to hear you were happy with the quick delivery and the quality of your made-to-order divan.
We really appreciate you taking the time to share your experience.
Kind Regards
Divan Base Direct Team
Svar från Divan Base Direct
Hi Daisy,
Thank you for your great review! We’re pleased to hear you found the ordering process easy and were happy with the delivery and customer service. Your feedback means a lot to us.
Kind Regards
Divan Base Direct Team
Svar från Divan Base Direct
Hi Santino,
Thank you so much for your lovely feedback! We’re really happy to hear you find the bed both comfy and stylish, and we truly appreciate the recommendation.
Kind Regards
Divan Base Direct Team
Awaiting a refund - stealing?
I purchased a reinforced divan base with headboard.
The base had markings on it, whilst the headboard was poorly presented with dints in the cushioning and loose fabric. The quality control has clearly failed in their job here.
To make matters worse, I arranged to have the bed returned (the company accepted the bed was faulty). They arranged for it to be collected by Furdeco and returned. The delivery drivers dragged the bed, scratching my rental floor - I would not be surprised if they damaged the bed further. Since then, it has been 11 days - I have still not been refunded, despite the bed being returned by Furdeco, who took it directly back. I have emailed three times and they have still not refunded. Most recently, they said the accounts team had been instructed to complete the refund - yet it still has not been made. I spent approx £430 on the bed, and currently with a mattress on the floor as I am not paying for a new bed with savings, given I should have £430 back in my account by now. Appalling to keep this money for such a period of time, gaining interest on it no doubt. I would highly recommend that you shop locally, or somewhere you are able to physically go into. The quality control is poor and the customer service worse.
Update:
This company is now trying to shift blame by suggesting that I didn’t raise Mark problems with the delivery company. The bed arrives completely wrapped and the delivery company leaves well before you unwrap and can see the standard of craftsmanship. I sent three emails from return chasing up refund and was told that it would be paid once the bed was received, even though the bed had been received the same day given that it is a rapid delivery company delivering direct back to them.
I would not recommend anyone trust this company with your money or custom.
23 december 2025
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi James,
We’re sorry to hear that this experience has been frustrating and we appreciate the opportunity to respond.
All of our beds are checked as part of our quality control process before leaving us, and issues of the nature described are very uncommon. When concerns were raised, we accepted them and worked to offer a number of resolutions, including a replacement that would have been personally inspected by our General Manager, as well as alternative options and compensation. Ultimately, a return was arranged, as our aim is always to resolve matters fairly. It is also worth noting that some of the marks later mentioned were not raised with the delivery team at the time of delivery.
The collection was carried out by a third-party delivery company. We will be speaking with Furdeco to ensure this is reviewed and that the same situation does not occur going forward.
Once a return is completed, refunds are processed through our accounts team in line with standard retail procedures. We always aim to complete refunds within around 14 days, and once actioned they are subject to normal banking processing times, which can vary. You were refunded within 11 days.
Throughout this process, we feel we did our best to support the customer and to provide reasonable solutions. We remain committed to the quality of our products and to handling concerns in a fair and professional manner.
Kind Regards
Divan Base Direct Team
After being scammed by another company…
After being scammed by another company online. I was really nervous about ordering another bed online. When I ordered from divan beds direct I was reassured right away that they were a credible and reliable company. I ordered late at night and received a phone call at 8.30am the very next morning to confirm my order and explain the delivery process. The man in the phone was really friendly and I felt instant more relaxed. I received the bed 3 days earlier than initially expected which was fantastic and the quality of the bed really is amazing. I would definitely buy from this company again and recommend to anyone. Thank you
15 januari 2026
Svar från Divan Base Direct
Hi Lyndsey,
Thank you so much for sharing your experience. We’re delighted to hear we could put your mind at ease and provide a smooth, reliable service. It’s wonderful to know you’re happy with the bed and the early delivery. Your recommendation means a lot to us!
Kind Regards,
Divan Base Direct Team
Great Service.Kept upto date…
Great Service.Kept upto date throughout.From ordering to delivery,very professional On delivery day,able to constantly track and driver rang when near.Took care and courteous also respected property.Overall 5stars +.Highly recommend.Bed base is solid and very sturdy.Good quality product.
15 januari 2026
Svar från Divan Base Direct
Hi Terry,
Thank you for your wonderful feedback. We’re thrilled to hear you found our service professional from start to finish and that you’re happy with the quality and sturdiness of your bed base. Your recommendation means a lot to us!
Kind Regards,
Divan Base Direct Team
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