We have just received our delivery of a new King size Signature ottoman storage divan bed base at the beginning of October We are so happy with the quality of this bed base, it is so sturdy and r... Se mer
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Fantastic experience all round. Great customer service. Really happy with the ottoman divan. Build quality is excellent. So much better than our previous one. And so much storage! Two-man delivery, in... Se mer
I bought a 5ft Ottoman for the storage space from Divan Base Direct and it's been so much better than my old base with drawers from another company. With one action it opens and I can access all the s... Se mer
Företaget har svarat
The web site was easy to use. Once ordered I was kept informed of the progress and updated on the delivery. On the day of deliver I was informed of time slot and the driver rang to notify me of... Se mer
Företagsinformation
Om Divan Base Direct
Skrivet av företaget
Premium 2-Man Delivery
We offer a Premium 2-Man, room of choice delivery service on all orders to mainland England and Wales (see our full T&Cs).
Products made in the UK
We’ve tried, tested and hand-picked our products from the best UK bed manufacturers. So not only are we able to offer something to suit everyone, you can be assured that you’re buying the best quality item for the best possible price.
Excellent Feedback Rating
We pride ourselves on our customer service and satisfaction, product knowledge and experience. This helps us to ensure that we provide our customers with the highest quality products and service to match.
Kontaktuppgifter
69 New Town Row, B6 4HL, Birmingham, Storbritannien
- 0333 366 0145
- info@divanbasedirect.co.uk
- www.divanbasedirect.co.uk
4,5
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 89 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent communication and delivery
Excellent communication and delivery. Mattress perfect, supportive and so comfy. Unbelievable value for money.
13 mars 2026
Svar från Divan Base Direct
Hi Jane,
Thank you for your kind review! We’re so pleased you’re happy with your mattress and that you found our service excellent as well as the communication.
Kind Regards,
Divan Base Direct Team
Bad delivery
Happy with the bed, looks really good. But had issues with the delivery - damage to carpet and light fittings. Have given this feedback to the delivery company and emailed them with details but no response.
9 mars 2026
Svar från Divan Base Direct
Hi Stefan, we are so pleased to hear you are happy with the bed!
We were sorry to read about the damage caused during delivery and we apologise that this happened. We do want to mention that this is the first we are hearing about it, and we wish you had been able to reach out to us directly as we would have been more than happy to step in and assist you with a formal property damage claim with our delivery partner.
We have proactively reached out to you directly and we hope that shows how seriously we take our customers' experience. Please do get in touch with us and we will do everything we can to help from here.
Kind Regards,
Divan Base Direct Team
Fantastic beds and also great customer…
Fantastic beds and also great customer service
Very knowledgeable and helped me choose the right product
I am an Airbnb host and the feedback on the beds has been great
12 mars 2026
Svar från Divan Base Direct
Hi Joseph,
Thank you for your kind review. We’re really pleased to hear you’re happy with the beds and the service you received from our team. It’s also great to know your Airbnb guests are enjoying them too.
Kind Regards
Divan Base Direct Team
I’m genuinely impressed with the…
I’m genuinely impressed with the Artisan Side Lift Ottoman Storage Divan Bed. It looks stunning, feels very sturdy, and the storage space is super practical. The fabric finish gives it a really premium touch — it honestly makes the whole bedroom look better.
And I have to say, the customer support was amazing! They guided me through every step and made everything so easy and smooth. It’s rare to find such helpful and friendly service these days.
Great product, great team — I’m very happy with my purchase! 😊
12 mars 2026
Svar från Divan Base Direct
Hi Soyeb,
Thank you for your wonderful review. We’re delighted to hear you’re impressed with the Artisan Side Lift Ottoman Storage Divan Bed and that you’re enjoying the quality, design, and storage space. It’s also great to know our team was able to make the process smooth and helpful for you. We truly appreciate your kind words.
Kind Regards
Divan Base Direct Team
Svar från Divan Base Direct
Hi Sharon,
Thank you for your kind review. We’re delighted to hear you’re happy with your bed and that our communication throughout the process met your expectations. We really appreciate your recommendation.
Kind Regards
Divan Base Direct Team
Great Beds Great Service
Having placed an order with another online company that went into liquidation before I received my order I was naturally hesitant not to have the same experience again, but after talking to a helpful gentleman from Divan Base Direct I felt confident my new purchase would be delivered without any issues. I ordered two small ottoman bases which arrived on time and very well packaged. The beds themselves far exceeded my expectations and were extremely well made, in fact I have another ottoman base which was delivered previously from a well known high street store which isn’t as good as the ones from Divan Base Direct. I would have no hesitation in returning to order another bed and can highly recommend this online company.
6 mars 2026
Svar från Divan Base Direct
Hi Sarah,
Thank you for sharing your experience. We’re really pleased to hear our team was able to reassure you and that your order arrived on time and well packaged. It’s great to know the ottoman bases exceeded your expectations and that you’re happy with the quality. We truly appreciate your recommendation and look forward to helping you again in the future.
Kind Regards
Divan Base Direct Team
I contacted DBD while I was adding…
I contacted DBD while I was adding items to my trolley, as I wanted to know the total cost. I also had a few other questions about delivery, assembly, and the removal of my old beds. The company was amazing — they guided me through everything on the chat and provided a full breakdown of the cost, including all services. It was honestly very reasonable. They even went the extra mile when I couldn’t get monthly instalments through either Klarna or Clearpay.
DBD, thank you for your excellent service.”
6 mars 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Amanda,
Thank you for your kind review. We’re really pleased to hear our team could help answer your questions and provide a clear breakdown of the costs and services. It’s great to know you were happy with the support and service you received.
Kind Regards
Divan Base Direct Team
Generally good
Quality of headboard is good for the price paid, however delivery left a bit to be desired. Evri entrusted to deliver - first item damaged in transit and returned to seller. Replacement received ok, although obviously delayed, but poorly packaged so feel fortunate it arrived intact. Also left in porch without notification even though I was home.
25 februari 2026
Svar från Divan Base Direct
Hi,
Thank you for taking the time to leave a review, and we're really pleased to hear you're happy with the quality of the headboard.
We're sorry to hear about the delivery experience — unfortunately, Evri have let us down here, and we completely understand how frustrating it must have been to deal with a damaged first delivery and a delayed replacement.
We use the same packaging across all of our orders and very rarely encounter any issues, so we believe the driver is at fault here rather than the packaging itself.
We also apologise that you weren't notified upon drop-off despite being home.
We appreciate you flagging this, as it helps us address these issues with our delivery partners. We hope you enjoy your headboard, and thank you for your patience throughout the process.
Kind Regards
Divan Base Direct Team
Low base bed divan - Great service
Had been looking for a low base bed divan and found this one at a good price. They even made a slight adjustment to the floor standing headboard we purchased so it would be more suitable. Quick delivery and great service. Would definitely recommend.
25 februari 2026
Svar från Divan Base Direct
Hi Sue,
Thank you for your lovely feedback. We’re delighted to hear that you found the delivery quick and and the service great. Thank you so much for your recommendation.
Kind Regards
Divan Base Direct Team
One happy customer 😊
The bed I bought, was excellent quality and I am very happy with it, it was a plush Teal Platform Top Divan double bed, they even stapled extra material rounds the winged headboard so it was not damaged in transit. I was so happy with the quality and the colour is beautiful, the material is a lovely soft felt, I am so pleased, that I have ordered a bed box from them in the same colour. I also needed to update my delivery address and they were very pleasant to deal with on the phone, and very efficient. I liked the fact that they email you to double check your order and also phone you to confirm your order details. I would definitely, recommend them, and order more beds from them in the future. 😊
24 februari 2026
Svar från Divan Base Direct
Hi Elaine,
Thank you so much for your wonderful feedback. We’re delighted to hear how pleased you are with your Plush Teal Platform Top Divan and winged headboard — it’s great to know you love the colour and quality.
We’re also glad our team could assist efficiently with updating your delivery details and that you found our order confirmation process reassuring. It means a lot that you’ve ordered again and would recommend us.
Kind Regards,
Divan Base Direct Team
You can find exactly what you want
There is a huge range of beds to choose from so you can find exactly what you want. I was very happy with my divan with one large end drawer. Customer service is very helpful.
18 februari 2026
Svar från Divan Base Direct
Hi Lorraine,
Thank you for your lovely feedback. We’re so pleased to hear you were happy with the wide range of options available and that you found the perfect divan with the large end drawer.
It’s also great to know our Customer Service team were helpful throughout your experience.
Kind Regards,
Divan Base Direct Team
The bed was delivered on time and is of…
The bed was delivered on time and is of the highest quality I paid the xtra fee for assembly the only assembly required was fitting the for corner chrome feet. Which I child could do they gave me the fittings for the head board but would not fit it as they said they were not allowed to incase they got hurt . What I paid for the assembly was a rip off other than that I am pleased with the divan and its quality it’s just the xtras that are charged for is a disappointing as a disabled 80 yr old feal let down
18 februari 2026
Svar från Divan Base Direct
Hi Roland,
Thank you for your feedback. We’re really pleased to hear you’re happy with the quality of your divan and that delivery was on time.
We’re sorry to hear you felt disappointed with the assembly service. We will feedback this to the delivery team.
Kind Regards,
Divan Base Direct Team
Great Customer Service
The new mattress I ordered from Divan Base Direct made my bed too high for comfort. Customer Services were very sympathetic and offered an 'exclusive' discount and recommended low divan bases, one of which I ordered with my choice of fabric. I'm very happy with the end result, albeit at more expense than I'd originally anticipated. I'd recommend all customers consider how thick mattresses will affect overall height, getting on and off, and how they might change the look of a room.
6 februari 2026
Svar från Divan Base Direct
Hi Jane,
Thank you for sharing your experience. We're glad our Customer Services team were able to assist and help you find a low divan base that suited your needs. It’s great to hear you’re happy with the final result.
We also appreciate your helpful advice for other customers — mattress height can certainly make a difference to overall comfort and appearance.
Kind Regards,
Divan Base Direct Team
Terrible quality - avoid
Bought the reinforced divan. Not reinforced at all, but terrible quality- very bad workmanship for the whole bed, drawers break within 2 weeks of usage.
19 februari 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Helen,
Thank you for your feedback. We're sorry to hear you feel this way about your purchase, as this is certainly not the experience we aim to provide.
Our reinforced divan is built to a specification that goes above and beyond standard requirements, with structural differences that make it genuinely distinct from our standard range, so we would love the opportunity to understand your concerns in more detail.
We also back all of our beds with a 3-year warranty, which we feel speaks to the confidence we have in the products we sell. It's also worth noting that the bed itself appears to be functioning as intended, and the concern raised seems to be isolated to the drawers. Something we can easily arrange to have replaced for you.
We hadn't heard from you prior to this review, so please do reach out to our customer service team and we will get this sorted for you as quickly as possible.
Kind Regards
Divan Base Direct Team
Great service.
Bed came quickly. Great communication and all good. They seem to have dressed the overpowered pneumatic arms that raise the bed too which is good. I haven’t been able to keep the lid down on previous divan beds I’ve had.
Paid the £12.95 for placement and disposal of rubbish which was good as the delivery guys managed to get the bed into a very narrow space with no problems. Very happy.
18 februari 2026
Svar från Divan Base Direct
Hi Phil,
Thank you for your great feedback! We’re so pleased to hear the bed arrived quickly and that you were happy with the communication throughout. It’s also great to know the improved pneumatic arms are working well for you.
We’re glad the delivery team could get everything into your space smoothly and that the placement and rubbish removal service made things easier. Thank you for choosing us, we’re delighted you’re very happy with your purchase.
Kind Regards,
Divan Base Direct Team
Delighted with bed purchase!
So pleased we went with Divan Base Direct to purchase a double Ottoman bed and Kensington mattress. The whole package was very competitively priced and the quality is excellent - a very comfortable bed and solves a big storage problem. I spent a lot of time looking at local stores and other online companies before settling on Divan Base Direct and cannot fault the level of service I received from being kept up to date about the manufacturing of the bed to the prompt delivery and assembly service. Highly recommend the company.
18 februari 2026
Svar från Divan Base Direct
Hi Karen,
Thank you so much for your wonderful review! We’re delighted you chose Divan Base Direct for your double Ottoman bed and Kensington mattress, and that you’re pleased with the comfort, quality, and added storage space.
It’s especially great to hear that after comparing options, you found our pricing competitive and our service faultless from updates through to delivery and assembly. Your recommendation truly means a lot to us.
Kind Regards,
Divan Base Direct Team
Svar från Divan Base Direct
Hi Venetia,
Thank you for your kind review! We’re so pleased you’re happy with your lovely bed and that you found our service quick, organised, and efficient from order to delivery.
Kind Regards,
Divan Base Direct Team
Excellent experience
Excellent experience, I needed delivery asap and they managed to get bed to me early. I forgot to order headboard and again they managed to get it to me early. Kept me up to date at all times and excellent quality too,
13 februari 2026
Omdöme utan inbjudan
Svar från Divan Base Direct
Hi Ewan,
Thank you for your fantastic feedback! We’re so pleased we could arrange your delivery quickly and help with your headboard order just as promptly. It’s great to hear you felt well updated throughout and are happy with the quality too.
Kind Regards,
Divan Base Direct Team
Quick efficient service.
Quick efficient service.
The mattress I chose is absolutely wonderful
9 februari 2026
Svar från Divan Base Direct
Hi Joanne,
Thank you for your lovely feedback! We’re so pleased you found our service quick and efficient, and that you’re enjoying your wonderful new mattress.
Kind Regards,
Divan Base Direct Team
Svar från Divan Base Direct
Hi Amanda,
Thank you for your feedback. We’re glad to hear that communication was great, the item was exactly as described, and that assembly was easy.
We really appreciate you taking the time to leave a review.
Kind Regards
Divan Base Direct Team
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