Comptoir Libanais Omdömen 

Drinks were good the service was amazing.

Disappointing experience from start to finish — and the promised goodwill gesture never arrived.

We visited Comptoir Libanais Southbank on 20 August 2026, expecting a good family meal, but unfortunately the overall experience was very disappointing.

The salmon and chicken were nowhere near the standard I have experienced at other Comptoir Libanais restaurants. The mango cheesecake was also disappointing. When I raised these concerns, I was told the food had been prepared and cooked “to specification”. Perhaps it was, but the quality certainly didn’t reflect what I have experienced elsewhere.

There was also an issue with the Kids Eat Free promotion. At no point during our visit were we offered a children’s menu or told about the promotion. Had we been informed, we could have saved at least £40. Customer Relations acknowledged that the children’s menus should have been provided and said this had been discussed with the team.

To make matters worse, I was offered a £20 voucher as a goodwill gesture. I accepted it, and was told that Marketing would issue it directly to me. I even followed up because nothing was received. Despite the promise and my follow-up, the voucher has still never been issued.

That is particularly disappointing because a goodwill gesture means very little if it is simply promised and then not delivered.

There were also basic hygiene and comfort issues during our visit. The toilet floor was wet, which I found unacceptable for a restaurant of this standard, and the toilet area was extremely hot, almost like a sauna.

I appreciate that mistakes can happen, but what matters is how a business deals with them afterwards. Unfortunately, the food, lack of communication about the promotion, toilet conditions, and ultimately the failure to honour the promised £20 voucher have left me very disappointed.

I would strongly recommend better staff training, improved attention to cleanliness and facilities, and—most importantly—following through on commitments made to customers.

A rip off with forced service charges: And for what? a forever slow and unfriendly service not to mention a stinking toilet that you can smell from the table. My brother politely asked if they could remove £10.98 charge off the bill but was told he had to pay service charges???

Hier lekker gegeten, goede bediening, maar ik vindt het niet netjes dat er zonder uitleg of vragen 14,75 op mijn rekening staat als tip. Nog nooit meegemaakt dat dit zomaar gedaan wordt, op een rekening van zo'n 57,00 euro, vind ik dit wel erg veel. Dat is 25%.
Zag het helaas te laat. Zal daarom hier niet snel meer gaan eten. Jammer. Wettelijk nog steeds verboden in Nederland. Consument moet zelf kunnen kiezen, hoeveel, en wel of geen fooi. Gaan we hier Amerikaanse toestanden krijgen? Ik ben niet van plan om het salaris van de medewerkers te upgraden. Werkgever hoort een goed salaris te betalen.

Worst experience I’ve ever had.

It started with the poor attitude of one of the waitresses and only got worse from there. The tables were so sticky that I had to leave the menu on the table just to stop my arm from sticking to it. I mentioned this to a couple of waitresses, but they simply didn’t seem to care.

We were told to order using a QR code, but there was no option to add notes or special requests. I didn’t want onions in my salad, so I spoke to a waitress, who checked and told me everything was pre-made. She said they could try to remove the onions, but I decided to change my order to a wrap instead and specifically asked for no onions. When my food arrived, it still contained onions—and to make matters even worse, there was a large hair in it. Absolutely disgusting.

It was obvious that all the food was pre-made and simply reheated. My meal included hot cucumbers, hot olives, and hot tomatoes, which was very unappetising.

Since payment is taken through the QR code before the food is even served, they already had my money. Despite changing my order to a cheaper item, they never offered a refund for the price difference.

At the end of the meal, a waitress asked how everything was. I showed her the hair in my food and mentioned the onions, but all I got was a quick “sorry” before she walked away. No attempt to resolve the issue, no compensation, and not even an apology from the manager.

To top it all off, they added a 5% service charge. Charging for service after an experience like this is unbelievable.

Overall, it was a horrible experience, and I will never return.

The only positive thing I can say about this place is its riverside location.

Really slow service, had plenty of tables free and made people wait up to 20 mins and we just walked away, didn’t want to service us. It’s a shame. Don’t be in this industry if you can’t look after paying customers

As a Lebanese person I can tell you this is not Lebanese food. I ordered the mixed grill at Manchester, too much spices, couldn’t even eat the kofta as it was so fatty and not Lebanese at all. The taboule does not taste like anything!
Nice decoration and good service, but the food disappointing and expensive!

Was lovely service and food was good.

Personale molto scortese ovunque. Abbiamo aspettato all’ingresso per essere accompagnati al tavolo, ma nessuno è venuto ad aiutarci. Alla fine, quando ci hanno fatto accomodare, inizialmente non ci hanno permesso di sederci nei posti con sedili imbottiti, anche se eravamo in 4 e quei posti erano proprio per 4 persone, nonostante avessimo chiesto più volte di poterci sedere lì.

Dopo, quando ci hanno dato il menu, hanno avuto un atteggiamento molto maleducato e non ci hanno aiutato a capire il menu. Tutte le signore dello staff sembravano molto arroganti e irrispettose.

Se il personale sta leggendo questo, sappiate una cosa:
Il cliente è re. Trattatelo con gentilezza.

Sono andata al ristorante Comptoir Libanais nel Terminal 1 dell’aeroporto di Malpensa a Milano e il personale è stato estremamente scortese.

Il locale non era affollato, anzi quasi tutti i tavoli erano vuoti, e nonostante ci avessero visto aspettare per essere accompagnate al tavolo, il personale non si è avvicinato per molto tempo. Dopo aver chiesto noi stesse, sono venuti e ci hanno detto di sederci al centro, quando letteralmente tutti gli altri tavoli erano completamente liberi.

Abbiamo spiegato che avevamo bisogno delle prese per caricare i telefoni e chiesto se potevamo sederci in uno dei tavoli laterali, dato che erano tutti vuoti e non riservati, ma lei non ci ha comunque permesso di farlo, mostrando espressioni molto scortesi e scuotendo la testa in modo davvero maleducato.

Non sono venuti al tavolo per molto tempo e poi un’altra signora è arrivata chiedendo cosa volessimo ordinare. Quando abbiamo chiesto un piatto presente nel menu, ci ha risposto in modo molto brusco dicendo che “non era il momento per quello” e se n’è andata. A quel punto ci siamo alzate e siamo andate via senza mangiare.

Sono sempre una cliente molto educata e non sono mai stata trattata così da nessuno, soprattutto considerando che il ristorante era praticamente vuoto, quindi non erano nemmeno occupati.

Sembrava quasi che il comportamento fosse razzista.

Non andate lì perché vi rovinerà l’umore per molto tempo.

Poi sono andata nella sezione recensioni e ho trovato molte recensioni negative di clienti asiatici che parlavano di personale scortese, quindi ho avuto la sensazione che giudichino le persone in base alla loro etnia invece che al loro comportamento, cosa davvero triste nel 2026.

i was recieved and welcomed in a warm way by a girl with Hijab working there called chaima , i really appreaciate her efforts and positive service , thank u so much Chaima

Really awful meal , Shwarma chicken bowl . Chicken had soggy skin left on & grisly & tasted nasty so could not eat it . Shame as had been before & food was nice but standards seem to have gone down .

The food was very delicious and the experience was very pleasant. The interior of the restaurant is absolutely beautiful.
A huge thank you to the waitress Jennelyn for making our meal even better!

The staff were extremely friendly and helpful with my dietary requirements

Bland no taste really bad food, you order and 1 minute later the food has arrived, service staff useless not great at all
This is the one at Stansted airport go to Burger King at least you might get some flavours

Good food, good mood
Super service 🙃

So inviting from the outside, such pretty decorations adorn this restaurant. I would actually say this is one of the best meals I’ve ever had. Beautiful Lebanese white wines, salads filled with flavour and colour, the prices are also extremely good for the portion size, which is huge. Will definitely be coming back.

This review is for the Comptoir Libanais restaurant located around Gate B in Terminal 1 of Malpensa Intl Airport Italy.

I regret to share that my recent visit to Comptoir Libanais at Malpensa Airport was deeply unsatisfactory, overshadowing what had been an otherwise wonderful trip to Milan.

The QR code ordering system malfunctioned multiple times, displaying incorrect and significantly inflated totals (€109 and €235 instead of €43). When I requested assistance, staff were dismissive, unhelpful, and at times openly confrontational. One employee went so far as to accuse me of ordering for another table without allowing me to explain the issue.

Matters escalated when, after refusing to pay a service charge due to the unacceptable service, a staff member became aggressive, demanded our passports, and threatened to involve the police. This caused unnecessary distress to my daughter and left us feeling shaken.

While the food was ok (nothing special), the hostile and unprofessional conduct of staff was entirely unacceptable. I strongly urge management to address these concerns immediately. I will never visit this restaurant again!

I visited the Exeter restaurant with two friends for lunch.
The food was delicious. We had the Meze platter and some spiced roasted potatoes and it was all fantastic.
Service was really prompt and our waitress, Cat, was the kindest, funniest person and a real asset to the restaurant. We will be back again.

My partner and I had a light lunch at the Exhibition Road restaurant
The staff were very attentive and polite with smiles all round
The food portions were small but aren’t all portions these days? However it was delicious as was my Beirut beer which I would definitely have again, light and full of flavour and so refreshing on an incredibly hot day
We would certainly dine here again