Cliffordhealthclub 

Very good enjoyed spa day

A spa retreat is supposed to be a relaxing & enjoyable experience, this is anything but. So overcrowded & busy that you’re constantly vying for places in the spa rooms or relaxation areas. I’d rather pay more & do other spa retreats as the difference is night & day, Atleast those experiences are pleasant & relaxing as you’re not stepping on toes in everything you do for the whole day.

The spa itself is very good but it’s too busy at a weekend, they have invested quite well in the facilities. The afternoon tea isn’t great but it’s adequate. My issue is with the treatment areas and the therapists. The room was quite chilly and the products they used were cold it was a very unpleasant experience. I have had treatments at other places so it isn’t my first time. I felt like the therapist wasn’t interested and she seemed to be making it up as she went along, I couldn’t wait to wipe the product off I just felt like I’d been dipped a vat of lard, I couldn’t wait to get out of the room. The towels in the room were very old and threadbare and smelly I didn’t feel comfortable having them touching my body.

The most appalling Customer Service ever experienced. Booked a spa day for two which at the time of booking said ‘no expiry’. Purchased it early, at what I felt was a great price, to use when my daughter graduated. When it came to booking the day, was told my spa day voucher had expired as it was only valid for a set time period! Was given the customer service department contact details to try and come to some arrangement where I hadn’t spent over £100 for nothing. I have sent SEVERAL emails requesting contact and explaining and, to date, despite additional reminder emails, haven’t even had the courtesy of a reply from this company. Any comments on their social media accounts are immediately removed to maintain their ‘wonderful’ ‘good value’ profile! Would still appreciate a response to my emails but won’t hold my breath….looks like I’m out of pocket by over £100!

This one star is basically for the mediocre massages, the spa is an absolute con, you go to complain, nobody responds, try go public on social media and you'll get blocked! So they only have "glowing positive reviews" on their media pages. Leaking GDPR information then getting blame for dietary requirements, which they messed up at the afternoon tea and "can't do anything because you've already eaten it" is disgusting. Luckily, it wasn't a severe allergy but I think unfortunately, it's probably going to take someone dying before they act! The staff do not want to be there and are constantly miserable, half the spa equipment doesn't work. I've been many times before but unfortunately I will put my money where it is worth spending and will no longer be returning, too many attempts and too many chances.

Thank you sadie , for sorting out my monthly spa treatment , had fab day as always would recommend this health spa , staff are lovly do very best , great value money

We came as a couple for Christmas present today
Very disappointed with lots of sauna rooms blocked off, lights not working, foot spas not working, many of the heated loungers not warm., changing rooms dirty, afternoon tea average at best, massage was OK but otherwise the place looks tired and not cared for, we won't be returning

Clifford Spa sell packages and DO NOT DELIVER and when you complain DO NOT respond. Absolute con. My friend and I bought a package of 90 minute full body massage, Afternoon Tea and full use of Spa. Just before arrival Clifford Spa called to say they were short staffed so treatments would be cut short to 40 mins. Unable to change date as I was already en-route on train travelling from London. On arrival I asked as a gesture of goodwill if they could give the towel/robe free as opposed to paying the £15 to make up for the short treatment but this was declined. The treatment provided was only at a push 30 mins, the Spa crowded, Afternoon Tea running late with queues. Not a pleasant or relaxing experience at all. I sent a written complaint afterwards, followed up with emails and calls and its been several weeks and Clifford Spa / Customer Services have declined to respond to any of my emails, complaint and when I call the Spa reception will say someone will call back but never do. Disgusting way to treat customers and awful no customer service. They are happy to take your money upfront but are not delivering what you have paid for and don't care as clearly are not bothered about customer satisfaction. Don't waste your time or money as total rip off.

We visited for a spa day on 26th Oct 2025. The spa itself is ok but very busy. When it came to our treatments they reduced the time by 20mins. I complained at the desk but they tried to fob us off. We spoke to other people in the spa and they had the same thing happen and were told they had over booked people! I complained when we left and was told our complaint was in the system and someone would be in touch. I’ve since sent 3 emails and have asked for the Managers details and I’ve had no response! This place is a disgrace and would urge everyone to avoid it!

Sadly, would not recommend this place and would instead say avoid like the plague. Not a relaxing or enjoyable experience, and actually we left 1.5 hours before our time at the spa had ended. I have emailed in the hope to rectify this with a refund of a future voucher but no reply so I will be going through my bank for a refund through charge back. Hot stone massage was misadvertised as it was a normal massage other than for 5 minutes of hot stone use. Areas were overcrowded, many things did not fully work, water was tepid, afternoon tea was poor, it was incredibly disorganised, some staff members were not very friendly or helpful and there was significant misadvertising of how the spa looks on social media.

I would avoid this place. We were double charged for robe and towel hire and for prosecco with the very average cream tea. When I rang to ask for a refund I was told I could only do that by email. I have emailed 5 times since October, all of which have been ignored. I will be reporting them to Trading Standards. The spa itself is OK but nothing special.

Cheap and nasty imitation of a spa
The afternoon tea is a joke. The cakes and sandwiches are cheap and poor quality. The treatments I cannot comment on because we left long before we ever got to that stage the robe and towels that you get when you’re there are going to be paid for they are not part of any package you have to take a padlock because no locker has a lock on it. They don’t offer at £1 deposit locker like most places Wood the whole place feels like a very cheap public leisure Centre.

We were so disgusted with the place that it was filthy overcrowded and the staff on attentive that after an hour we left and when we did so the staff provided a refund for one of the robes of hotels but not both and literally threw the money across at me when we left the staff that I checked us in an hour earlier never even mentioned why we were leaving earlier or if there was any issue or reason why we were leaving soon.

Save yourself the money on a crap day out and don’t go to this place find one with much better reviews and it’s more suitable. This place is a sausage factory on the inside ironically it’s an old factory from the outside as well.

I would have rated this place 5/5 a couple years ago. But it seems that what are seen as offers are downgraded when you come to claim them. Also confirmation of treatments the day before and even though replied immediately to change, shut down to say not possible. My husband called and they changed no problem which just said to me too lazy to help. I don’t think I’ll be rebooking which is a shame. Really gone downhill.

I'd just like to thank Emma, publicly, for dealing with, what was, a logistically difficult calendar planning problem.

Even though this was done over the phone, I could hear her smiling as I took at least ten minutes of her time to sort out varied tricky issues.

Give that lady a raise, I say.

Always a great day at such a bargain! I’ve been to a variety of spas and here you get the same features for a third of the price.

Gone down hill big time in such a short space time. It was filthy. Looked dirty and felt dirty!!! None of the hot beds worked upstairs. Doors missing or broken on some of the steam rooms/saunas. Too many customers for such a small spa. Ladies changing room was filthy. Majority of the lockers were broken. Staff were rude. DON'T WASTE YOUR MONEY!!

We had a slot from 1300-1800, arrived at 1330 and it was extremely busy (in the ladies change) - struggled to find an empty locker that wasn't broken. The spa itself was fine. Most things were working, we had a pleasant day that lived up to expectations. What let them down was the staff and the communication. I had to phone to book but got no email confirmation to refer back to (we were travelling a long way and I wanted some proof of our booking), I tried emailing and messaging but they never respond. Finally I called to confirm our arrival time of 1300. Then on the morning I had a shirty email telling me I hadn't turned up for my 0930 treatment. I hadn't even booked a treatment - I had a basic spa only pass!
The receptionist who checked us in was pleasant enough but indifferent and disinterested. The lady who showed me to the changing rooms was wonderful - a diamond in the rough. The staff in the café were terrible - I understood we were a few minutes early for our booking but they walked past several times and wouldn't even make eye contact until our booking time. The lifeguard on the pool was following a patrol pattern but barely even looked at the water or the people in it (I hold NRASTC and am aware of these things). I have worked for several leisure clubs and I understand the challenges, but there is no excuse for staff not making eye contact and smiling when you are nearby. If you are going, I would advise that you don't arrive at the start of your slot if you don't plan to stay the whole time. Let the rush die down. Be aware the nearest car park gets busy and costs £4 for the day. Take a padlock, and take your own robe/towels and sliders.

Definitely wouldn’t come again. The welcome wasn’t the warmest and it looked chaotic. As we have arrived we were just told when is our treatment and when is our lunch no explanation about anything where is what located. They’ve asked if I’d like a towel and robe I’ve said yes please and she said there’s an additional charge for that. A little surprised as I thought for £200 that would be included in price. Never mind we’ve bought it anyway. Then we were told where’s men’s and women’s changing rooms so we went there. As I’ve entered the changing rooms wasn’t the cleanest I went to the toilet as we’ve travelled an hour and half to get there and there were urine left inside the toilet, toilets not flushing properly and the toilets smelled of urine. I went to get changed had to ask for lock as this was not provided either thought bare in mind there was not any email to prior our spa day or text confirmation message to at least let us know to bring our own, neither the towels or anything else. When I’ve changed and entered the spa I’ve waited for my partner, he came over to me and said he had some blonde hair all over his robe. And that the towel smelled a bit funky. After that went to have a look around. I don’t know if it’s just me but if you are going to the spa you’re going there to relax, well that was definitely not that day. It was noisy, laud laugh, shouting everywhere and every sauna we’ve entered people just been laughing and there’s been nonstop yapping. At 1 o’clock we went for a massage which I will tell you now this was the only good thing about that day although, they didn’t even had a hot water there so I dint even end up having my facial as who wants a cold towel on their face right? The room was freezing too, even the masseuse said that she/he is not enjoying working in their premises, that says it all. After the massage we went to have our lunch. We were waiting in the queue for about 15 minute the first at the desk and behind us were another 10 people in the queue waiting and no one came to serve us. Finally when the lady arrived after approximately 15 minutes she asked for name and said can you follow me? Not an apology or any form of professionalism. We followed her to our table when walking upstairs the floor was so dirty, I’ve never seen anything like it, crumbs, spills it was disgusting. Me and my partner have not brought any shoes or sliders as we didn’t know we would need it. After the lunch we went back into the spa area and went to another sauna after being there for 5 minute we’ve agreed we both want to leave as we weren’t feeling good in there. We’ve arrived at half 12 and left at 3 o’clock we’ve been there for 2,5 hours because that’s how un enjoyable this place was. We went back to the changing rooms to change didn’t even shower or anything as we wanted to get out of there as soon as. We’ve changed and walked back to the reception to meet there. I walked out handled the towels over and waited for my partner. Then my partner walked out, handled his robe and towel over and the staff was throwing robes and towels at each other as a joke. Childish and unprofessional manners and the atmosphere was awful.

Lovely place, wide variety of spa rooms. Friendly staff

They cancelled our treatment on the day.
They have been avoiding contact for 3 weeks regarding a refund. Trading standards have been contacted