Castelan Group Omdömen 

Phoned this company about something that I was not happy with about a product I have purchased a couple of years ago. Thier reply was to give me a time for them to come and fix it, only 2 weeks later Thier upholstery expert,Ruben,arrived replaced parts that were required.
The skill shown by Ruben showed that he was a very skilled person. Based on my experience of this firm I would be happy to fully recommend them to anyone.

Your engineer, George was very professional and friendly. He fixed the problem instantly and was out of the door. Thank you

The gentleman who did our repair was pleasant and very efficient.

Excellent rook time to examine and explain the problem and was very helpful

They were brilliant.the man came out fixed my chair very polite tidyed up after himself he was with us for two hours fixing the chair.done a really good job.very pleased

Arrived on time. Tom was fast efficient and very skillful. Thank you

Really nice guy who explained the problem and fixed my sofa.

The repair was done by Alan and he’s made such a good job it looks like new

Very good customer service, super happy and fixed the problem straight away.

If I could give zero stars I would.
Appalling service not worth the paper it’s written on.
Twice I have had issues and twice it’s been blamed on us. The customer service is terrible they seem to be reading from a script and will not make any attempt to actually help the situation, apparently they have no management available to call back and they all seem to have the same “don’t give a damn” attitude!
We were sold the cover that it would cover anything and everything however this couldn’t be further from the truth,
The first claim was a broken wire they refused to cover as apparently it was our fault, nothing to do with the grips holding the wire coming away. This time a bar has broken on the recliner, they refuse to cover this because our sofa was against the wall! Obviously we aren’t using it when it’s against the wall but they didn’t communicate this with us so no chance to explain.
Tell me to take the issue up with scs with regards to the cover, scs aren’t interested as the salesman no longer works there.
Absolute waste of money!

Quick phone, appointment set came on time and, efficient and fixed.

Friendly and professional repair man. Clearly very experienced and completed the task without fuss and very efficiently

Very helpful and efficient way better than our old practice.

Fantastic experience! Very professional and quick adjustments that completely fixed our issue. Speedy and clear communication and fast resolution.

Very friendly and professional. Dealt with the issue promptly.

Quick and efficient service. Polite technician who explained what he had done. Thank you

Turned up on time, very polite, job done, all good

Kept to the time slot. Told everything that's was being done. Very polite person.