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I sent an email after a hoodie I bought at the Harry Styles concert. I got answer right away. I received a new sweater ! What a great service!

Very quick delivery from BSI with full tracking available. One of my items which I ordered was out of stock and a nice lady called Harmony reached out to me to notify of the situation and that I will be receiving a refund, I didn't have to go chasing looking for answers as you'd often get with other businesses. Overall it was a positive experience ordering from BSI

Spesso gli articoli arrivano rovinati (piegature, angoli rovinati, custodie tagliate).
Pessimo servizio.
Il reso è a spese dell'acquirente.

I’d give zero stars if I could!
I recently bought a £30 baseball cap for my son’s birthday. The cap was worn once but seemed to lose material on the rim. I contacted the company, who apologised and admitted it did have a cosmetic defect but then refused to replace it as the “functionality” of the cap was not affected. Barbaric customer service-I will be taking further action. What crooks!!!!!!

War gut und man konnte es verstehen.
Hab bei der Adele.com Website bestellt

I purchased Harry Styles merchandise and contacted customer service because I believe my hoodie may have been incorrectly sized. They initially replied, acknowledged the issue and told me my case would be passed to the relevant team for investigation. Since then, despite sending multiple emails over the last few weeks, I have received no further response.

Placed an order for some sleep token items that had the shipping label created and never moved on from there.
Waited the allotted time to contact customer service who informed me my order was indeed lost. They've asked for my delivery adress which I have given but now nothing. They now have my money and I have nothing of what ive paid for. Horrendous service will make sure never to deal with them after I get my money back.

Really friendly staff and extremmly helpful with an issue i had with a digital download. Highly recommended.

Charge £5 for one-day shipping, dispatch T-shirt after 2 months.

I ordered a £50 shirt on the 3rd of June, paid £5 for "one-day" shipping, dispatch gets delayed by a few weeks, then I get told it's delayed for another few weeks.

I understand that one-day shipping may technically refer to the delivery time after dispatch, but charging extra for expedited shipping while taking nearly two months to send the item is misleading and unreasonable. The delay was not made clear when I placed the order.

Insincere apologies and mainly talking to a bot. Not a great experience

I had pre-ordered a digital album (Confessions II) and I didn't receive a download link on the release day. I contacted the Customer Service Team and they addressed the problem immediately.

Dreadful company. The package the Madonna album was sent in arrived empty on the 3rd July. I have made several attempts to get a refund after this was “escalated” I’m not sure why, I received an empty package so you need to refund me - end of!!! I am pretty sure I am not alone!

Will never buy anything from these thieves again.

Perfect customer service after my order was lost by Mail

Daisy was very helpful, I was waiting to get a response, then once I got an email back from Daisy, she instantly responded back and got me a refund within a few minutes.

While the BSI Merch team did its best to help resolve the issue at hand, the problem still has not been solved.
When I recently made a further attempt to order a T-shirt at the price of €11,91, once I got to the end of the order placement process, the shipping costs were listed as amounting to €23,29. This is TWICE the price of the T-shirt. And, assuming that the item might have been dispatched from the United States, there would have been additional costs involved, namely customs duties. Not to mention that the package would most likely have been tied up at the Austrian customs office for days or weeks. Therefore, the whole thing is a no-go.

My granddaughter absolutely loved her Harry Styles T-shirt she was in tears when it came put it on and slept in it and still has it on and not two days thank you so much excellent T-shirt

I made a mistake with my email address, so I didn't receive the receipt and delivery details. They were really helpful and managed to locate my order; it turned out the package was already waiting for pickup at the parcel locker.

Great service and understanding…

Excellent service and communication

Completely reliable and friendly, professional and efficient replies for help. Even when cancelling a couple of orders it was the same A+ customer service. Madonna made a great decision using BSI Merch to handle the Confessions 2 orders. Thanks guys. You’re appreciated.

Unfortunately I had to return the take that flight jacket as it was too small and the arms too long, but customer service was 5 star. Never known such swift service from a company. Thanks so much 😊