BSI Merch Omdömen 

Muy amables y resolutivos. Respondieron siempre muy rápido y de forma muy agradable.

I am extremely disappointed with my experience with BSI Merch.

I purchased a signed item from Charli xcx, but after receiving it, I immediately had serious concerns about the authenticity of the autograph. I have been collecting autographs for many years and I own other authentic signed items from this artist. I fully understand that signatures naturally vary, but this is not a small variation. The size, placement, and overall structure of the signature are completely different from the authentic examples publicly shared by the artist and from authentic signed items I already own.

Instead of seriously reviewing my concerns, I repeatedly received the same response that all signatures are authentic and that signatures can vary. I took the time to explain why this is not simply a normal variation, but I felt that my concerns were never genuinely addressed.

What disappointed me even more was the customer service. I was initially offered either a replacement signed item or a refund. After I chose the replacement, I was later told that a replacement was suddenly no longer possible and that I would have to return the entire order for a refund. Receiving conflicting information like this was extremely frustrating.

Unfortunately, this is not the first disappointing experience I have had with signed merchandise connected to BSI Merch. Last year, there were widespread discussions online regarding concerns about Tate McRae signed items and there were also public discussions about Lisa signed items where many collectors questioned whether the signatures had been created using autopen because so many appeared identical. Those discussions are still publicly available online.

I have also personally experienced another issue involving Halsey signed CDs. Many fans, including myself, ordered two signed CDs but instead received four regular CDs without any signed inserts at all. The communication afterwards consisted mostly of generic responses and to this day I have still never received the signed items I originally paid for.

As an autograph collector, these repeated experiences have completely destroyed my confidence. The autograph is the entire reason collectors spend their money on these products. When serious concerns are repeatedly dismissed instead of being properly investigated, it is impossible to have confidence in the company.

Based on my own experiences, I do not consider BSI Merch to be a trustworthy retailer for signed merchandise. I also found the customer service extremely disappointing. Rather than properly investigating legitimate concerns, I felt that I was repeatedly given generic responses and conflicting information instead of meaningful support. Unfortunately, after multiple experiences like these, I can no longer recommend purchasing signed items from BSI Merch.

Ordered from the Harry Styles EU store. One item was marked out of stock, so my order got split, and I was charged shipping twice for a single order. The item that was actually in stock still hasn't shipped. Meanwhile the "out of stock" item, originally due in June, is now showing a September ship date, well past the birthday it was meant for. I've emailed customer services three times with no reply beyond a canned response. No resolution, no explanation, no refund on the duplicate shipping charge. Based on other reviews here this seems to be a pattern, not a one-off.

Unfortunately I've had so amend this review. They're one of a growing number of retailers that have decided cosmetic damage is not real damage. They offer a 10% discount or charge £6 to return them. Adding the word cosmetic does not change the fact that they have been damaged. Fortunately my back don't agree with them and refunded me. Very disappointing.

Very friendly and highly responsive staff.

I order frequently and in large quantities because I’m a huge Madonna fan :) I’m super satisfied! If a problem ever arises, there’s always a quick solution. Great team, great products! Keep it up! Simply amazing!

I am always wary of buying online from a store I don’t know but my granddaughter wanted something specific from this store for her birthday. They could not have been more helpful to this aging, nervous, online user. The delivery was very speedy, and their customer service was superb !

My parcel was missing but it wasn’t their fault. It got stuck somewhere so I contacted the support team. They answered quickly and 2 days later my parcel arrived. They managed everything with the delivery company. Special thanks to Perc and Echo.

Excellent service. The staff was professional, friendly, and attentive.Highly recommended!

Ordered a limited edition Bruno Mars vinyl and they sent the normal version. Can’t contact them by phone. Sent an email and got an auto response saying they will get back to me in 24 hours. It’s been 24 hours and I’m still waiting for a response

BSI Merch is still the worst merch supplier there is, at least for Europe.

Terribly slow with sending out orders, customer service is all AI, it's painful to even get to speak to a real human.

Low quality, sending out totally different versions of merch with totally different color shades and lower quality than it should've been, and than just calling "this is just how it is now" without updating the website.

Sizes of clothing wildly differ from print to print.

They're outright lying to customers when there's an issiue with an order.

Won't recommend buying there! Really wish my favorite artist would look for a better merch supplier.

I adore these jerseys from their store, I’m so satisfied<3 thank you so much bsimerch my mom gonna buy me some stuff from them again 🥰🥰

I had ordered various Take That Merch items. My poster was sent out, but Amazon shipping had lost it.
Synth the lovely lady in Bsi customer services, responded to my email quickly and I was offered a refund or replacement, Synth sorted out a replacement one, she kept me updated. Bsi have also kept me updated by emails on my other items. As they use Amazon Shipping, able to track items.

DO NOT BUY CLOTHING FROM BSI MERCH!!!!
The make of tshirt they are using are very cheap. Having been in the printed clothing industry, I know you can buy these for under £2. When I purchased my tshirt I had no idea they are using such low budget quality items. This probably explains that after washing it and never wearing it, it now has a hole in it. I’ve explained this in multiple emails, but the refund or replacement tshirt was turned down. Simply shocking quality and service.

I ordered the Premium Vinyl, the Standard Vinyl and two different Deluxe CD editions of Madonna’s “CONFESSIONS II”.

The Premium Vinyl arrived with scratches and creases on the gatefold, a damaged plastic slipcase, severely warped records and a surface defect on one of them. In addition, the sticker on the right-hand side had already been torn, even though the item was still sealed in shrink-wrap.

The Standard Vinyl arrived with dented corners, numerous creases and appeared to be warped as well.

The more expensive Deluxe CD edition arrived with the shrink-wrap torn and the CD loose outside the case, leaving the disc scratched.

None of the items were shipped in a proper box. Instead, they were simply wrapped in a piece of cardboard, with the contents clearly visible from three sides.

Madonna’s official store, specifically BSI Merch, insisted that the order had been packed professionally and correctly, and claimed that the defects were merely cosmetic and therefore not really grounds for a complaint. However, as “a gesture of goodwill”, they offered either a 10% partial refund, which would not even cover the cost of flattening the warped vinyls, or a full refund upon returning the order. Replacing any of the damaged items, including the Standard Vinyl, was never presented as an option.

Overall, dealing with BSI Merch’s customer service has been a nightmare. Generic copy-and-paste responses, ignored emails, constant changes in the person handling the case and having to explain everything almost from scratch every single time. As a result, I have been dealing with this issue ever since the album’s release day.

I understand that manufacturing defects can happen. I understand that shipping damage is sometimes unavoidable. However, when I buy products marketed as “Premium” or “Deluxe”, I expect my complaint to be taken seriously, not dismissed with excuses while pretending that everything is perfectly fine.

A retailer should keep replacement stock available for customers with legitimate complaints. A retailer should also take responsibility for the quality of its packaging and the condition in which products are delivered. Unfortunately, BSI Merch seems to operate under the assumption that the customer is at fault simply because nobody forced them to buy anything. If you are unhappy with their so-called “premium quality”, their solution is simply to return your order and stop bothering them.

The saddest part of this entire experience is that it completely ruined the release of “CONFESSIONS II” for me. It left me so disappointed that I do not even feel like listening to Madonna’s music anymore.

Fast and kind replies.

I contacted BSI Merch customer care because I never received a product I had purchased. They were very quick to get in touch and explained the verification process. Once the verification was complete, they clearly outlined the options: a refund or a replacement shipment. I chose the replacement shipment, and they confirmed it within 48 hours. I'm very satisfied with their conduct, very well done!
Paolo

Very nice and helpful people there. Service was excellent over all.

Excellent customer service from start to finish. Communication was prompt, friendly, and professional, and every question I had was answered quickly. They made the whole process easy and stress-free, showing genuine care for their customers. It’s refreshing to deal with a team that values great service as much as the products they sell. Highly recommended!

I ordered the "Count Your Blessings: Repented" Deluxe CD and the goat girl shirt. The original print of the CD had an error so they issued a replacement but let me keep both. My question about the situation got answered quickly and direct with a kind language.
The customer experience feels great! Since I live in the EU the delivery takes some time (got postponed to the 22nd July) but I am really fine with it because I know it will get here eventually.

Keep it up!