BSI Merch Omdömen 

After my order was send to the wrong address the customer service immediately was able to answer my questions and tried helping me . Wich was successfull

Ordered a tee from eustore.backstreetboys.com for a gift and not only is the print garbage quality (low definition, soft, rubbery kind that will surely crumble fairly quickly), but also a neckline seam had a ripped thread that was unraveling. Judging by others' experiences with their customer service I will end up just fixing the seam and gifting it anyways as more of a gag gift along with something that is better quality but I will know to never order from them again in the future.

i enquired about a product, and were met with nothing but kindness! they assured me they were looking into the enquiry, and within about a day, came back to me with a concise and helpful answer !!

Scammed at Bruno Mars Wembley . Ordered 3 items, due to the value i had to put my bank card in the machine to process. The guy serving bagged up 2 of the 3 items under the counter and sealed the bag whilst I was dealing with the transaction . I questioned whether all 3 items were in the bag, he rolled his eyes and told me of course they were, all rolled up together. Then told me not to open the bag until after the gig or we wouldn’t be able to take the items in. I’ve complained and basically they’ve said I’m lying … that I can’t prove I didn’t receive all 3 items!! Obviously they can’t prove they provided them either. What I know is I’m £90 down with 1 very disappointed grandchild . I’m fuming 🤬 can’t believe what’s supposed to be a professional & authorized outlet can get away with this.

Had a problem with a t shirt that had been printed incorrectly; Jodie and Harmony were super helpful and quickly arranged for a return and, although the t shirt had since been sold out in my size, were happy to send out a different t shirt at my request as a replacement.

I wanted to change my address and everything went really well quickly

The Cure

I ordered The Cure tour tee and unfortunately it was too small. Contacted customer service and Perc replied almost instantly and dealt with the matter quickly and arranged a return. Very professional.

Just wanted to say I ordered the wrong size oft shirt re Lewis Capaldi wrote an e mail we probably exchanged 6/7 and I managed to send pics of the wee T-shirt and in exchange I received the size I wanted. Friendly n concise e mails from friendly staff. Thanks again Stell x

They respond me very fast and with a lot of love.

The Harry Styles Team are so sweet and the person i was talking to was so kind and so lovely!! thanks so much and i hope to hear something from Harry thanks so much!

I had a lost parcel guys were great jumped on it got it sorted and very happy with the service wouldn’t hesitate to use them again brilliant

Very positive experience with their service. The response was quick, the problem was resolved efficiently, and I really appreciated the personal follow-up throughout the process.

Excellent service from start to finish. Friendly, professional, and genuinely customer-focused. I would definitely recommend them!

I have experienced an issue with delivery of some of the Harry Styles merch i have ordered (one of the orders seems to have gotten lost in transit) and the customer support i have gotten from Stella was outstanding. A very fast and kind response and replacement being shipped immediately. Great customer service,thank you!

My order got delayed but once I sent an email regarding this and a reply was sent promptly! Received my order the next day or so! Very happy with the service received!

J'ai contacté le service client du site de Linkin Park Europe. J'ai obtenu une réponse très rapidement de BSI merch (1 minute d'attente tout au plus ! Ils sont très efficaces !

Customer service were quick to respond , thank you

⭐☆☆☆☆ One of the worst customer service experiences I have had

I ordered two collector’s edition Madonna vinyl releases from the official UK store: the **CONFESSIONS II – 16-Track Numbered Deluxe 2LP Set – D2C Exclusive** and the **Web Exclusive Madame X Clear Vinyl (2 LP)**.

Unfortunately, both items arrived damaged, with visible damage/creasing to the sleeves. For collector’s edition vinyl, the sleeve condition is hugely important — it forms a major part of the value and collectability of the product, not just the condition of the records themselves. This was therefore extremely disappointing. The packaging used was also not adequate for vinyl records of this value and did not provide the level of protection expected for premium collector editions.

I contacted customer service immediately and provided photographs of the damage. My initial request was for replacement items rather than a refund, as I wanted to receive the products in the condition they were advertised and purchased in. However, I was eventually told that replacement stock was unavailable for both items.

What made the situation even more frustrating was that the CONFESSIONS II Deluxe 2LP appeared to go in and out of stock while I was still trying to get my return/replacement issue resolved. Despite this, I was given no clear information about whether a replacement could be secured or whether any available stock could be allocated to customers who had received damaged items.

I was then offered a partial refund/compensation instead, which I did not consider an appropriate resolution for damaged limited-edition collector items. I was advised that I could return the items and that the return fee would be waived if I selected “damaged” as the reason for return. However, the returns portal continued to show a return charge, meaning I was being asked to pay to return items that arrived damaged.

I have now spent almost a month trying to resolve an issue caused by receiving damaged goods, while also having to worry about return deadlines and stock availability. Throughout the process, my case has been handled by multiple different agents, which has resulted in a lack of continuity and what appears to be internal miscommunication. At one point, I stopped receiving replies on one of my support tickets, meaning I had to restart the process again from the beginning, only to reach the same dead end a second time. I have repeatedly had to explain the situation again, despite previous correspondence and photographs already being provided.

This has been one of the worst, if not the worst, customer service processes I have experienced. The issue was not simply that the items arrived damaged — problems can happen — but that resolving the issue has involved unclear communication, no replacement solution, inadequate compensation being offered, difficulties completing the return process, and a lack of ownership of the issue.

Unfortunately, this is not my first disappointing experience with BSI Merch. I had previously encountered issues with another order and had hoped that would be an isolated incident, but this latest experience has reinforced concerns about their customer service, communication and handling of problems.

For a premium official artist store selling collectible products, the level of service has been extremely disappointing. I have purchased collectible vinyl from other major retailers and have always found damaged items to be handled quickly and professionally, with straightforward replacements or returns.

I would strongly recommend improving packaging, customer communication and the replacement/returns process.

Excellent service and outstanding customer support. Highly recommended!

I've now been battling for a week with a customer service that can't be bothered doing their job properly.
I ordered a vinyl which was "delivered" last week : outside, by the front door of my complex, so obviously when I got back home the vinyl wasn't there and had probably been stolen.
I keep going around in circles with that person that keeps sending me a photo of the parcel left by the door pretending it's been delivered, when clearly just chucking a parcel outdoors is not what you can decently call a delivery.
They clearly don't want to send a replacement or a refund, and don't care one bit either.

UPDATE:
It has been two weeks, I never heard back from them, they will not reply to my emails, and of course it's impossible to get hold of someone by phone.

This customer service is by far one of the worst I've had to deal with.

They was very nice and they was kind enough to send my message to their team to help me out !