BSI Merch Omdömen 

i ordered 252 euros of merchandise and besmirch sent it with a 2 month delay. So I was on vacation in USA. They say it was delivered in a "safe place" with absolutely no proof of purchase from EVRI their shipping company. At this time , I was 6000 kms away ! I wrote many time during 6 weeks and got only answers by chatbot which says always the same. This web site ha no customer service and don't car about problems. Be aware that you may never receive your items.

Quick and nice service

They were super nice, and helped me. They are the best.

Took 4 day’s get my refund, 1 week if including sunday and thursday. Customer service really understood my problem.

Hello!

This year, I’ve already placed eight orders with BSI-Merch for merchandise from the greatest and best band in the world: THE CURE.
All orders are processed quickly and efficiently, even when they’re pre-orders.
You receive unsolicited updates about any delays due to very high demand.
If you contact customer service, you’ll receive quick and straightforward assistance. Updates on shipping delays are provided without being asked, and at regular, relevant intervals.
Guys, you should listen to more music by THE CURE, and then order the relevant fan merchandise from BSI-Merch with complete confidence, because you’re absolutely in safe hands here!

Simon Silvio Strauß

I had a couple of questions that I needed answers for regarding Westlife's 25 Anniversary...Perc who I chatted with was so nice, polite and helpful and overall amazing !

Besides being the fastest customer service I ever experienced, all responses and support were effective and efficient. Thank you!

No fuss, no hassle: I sent a fair request and it was handled quickly and satisfactory.

My daughter ordered a phone charm which unfortunately broke shortly after receiving it. I contacted customer service, I got very prompt responses and a full refund was issued with no problems. Great customer service.

I loved my experience, it was really nice

Brought couple of westlife items as am going to see westlife first I thought it was the westlife shop, untill I wrote to bsi merch thinking I brought from A fake company I couldn't find them REST A SURE Email them got a very quick Response from them got E mail explained what I had ordered and when I would Receive the items very helpful,,, very quick... EXCELLENT SERVICE ! Well done now just needed Receive my items 🌟

Order #124053-GITS
Kassieren die Kohle. Versand erfolgt im schlechten Karton ohne jeglichen Schutz. Popcorneimer für 23,95€ Kaputt. Juckt BSI nicht. Legendlich 2€ Erstatten werden angeboten. Deutschesrecht auf Nacherfüllung wird missachtet. Paypal hilft nicht, da Paypal nichts mehr bringt als Käufer. Die BSI sagt, es gibt 5,98€ Erstattung wenn ich auf meine Kosten, den Defekten Artikel zurück sende. Versandkosten auch DE rund 20 bis 30€. Wohl bekannte Masche der BSI! Betrug und Ausbeutung! Die Band Ghost sollte sich mal dadrüber informieren, mit dem diese zusammen arbeitet! Ich kaufe nichts mehr bei Ghost bis die einen neuen Player am Start haben!

I had a bad experience that wasn't attributable to the seller. My package was returned to the seller without proof of delivery. I reported the issue, and they quickly resolved the issue by returning my vinyl records. Despite the inconvenience, I will definitely buy from them again.

They were honest, respectful and very straightforward

I wish i could do 10 stars because im obsessed with harry styles. I ordered his pink vinyl couple of months ago and it had a few jumps which wasn’t their fault at all but it happens though but no one to blame at all. A few days ago i was talking to these 2 amazing workers called Jodie and Synth and they were helping me a lot with my vinyl and what was going wrong and i felt so bad emailing late at night for disturbing their evening which i feel so bad doing. But they were just amazing and i got 2 options one was a new pink harry styles vinyl or a refund. So i asked for a new pink vinyl and it came in the post couple of minutes ago and im currently listening to it and i forgot how it sounds like and its amazing

Snel en duidelijk antwoord van de klantendienst.
Duidelijke communicatie.
Top!

Une bonne note car ils ont réussi à résoudre mon problème.
Je les remercie

Answered really quickly
And explained everything ❤️

Risposta velocissima ed esaustiva. Molto soddisfatto