I would like to update a review I had made, I was sent product that I could not use and was unable to send back for refund, they have offered to send me a product I can use out of good faith. This com... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Never order from this company. I did a three month subscription period (fine, that’s what I signed up for) but they WILL NOT LET ME CANCEL NOW after the three month period, which is ridiculous. Just t... Se mer
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This company is scammy. They clearly state in their FAQs: "If you’re not happy, simply contact us within the guarantee window for your particular product and we’ll refund your purchase." I tried th... Se mer
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Biocol Labs provides quality products that have helped repair my liver, with the blood tests to prove it. In addition, they offer excellent customer service whenever I have a question or issue. I high... Se mer
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Företagsinformation
Skrivet av företaget
Biocol Labs – The future of health is Nature At Biocol Labs, we believe taking care of your health should feel natural, simple, and effective. Born in Lisbon back in 1977, we’ve been creating plant- and mineral-based supplements for decades, always with one mission in mind: to offer cleaner, smarter alternatives to chemical-heavy products. Life today can be stressful and fast-paced, and our products are designed to help you keep up — whether you need better sleep, more focus, stronger immunity, or a little extra energy. We’re especially proud of our natural formulas that support liver health, giving your body the reset it deserves so you can feel lighter, clearer, and more balanced every day. What makes us different? We combine the power of nature with modern science to create supplements that are effective, clean, and trustworthy. No unnecessary chemicals, no nonsense — just products you can feel good about putting into your body. Trusted by thousands of people worldwide, Biocol Labs is more than a supplement brand: we’re your daily partner in living a healthier, more conscious lifestyle. From Lisbon to wherever you are, we’re here to help you feel your best, naturally.
Kontaktuppgifter
Rua nova da piedade 21, 1200-420, Lisboa, Portugal
- -
- hello@biocollabs.com
- www.biocollabs.com
3,1
Medel
170 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Always read the reviews,...its a good…
Always read the reviews,...its a good thing I had seen that 1st review,read through all,disgusting behaviour really.
19 januari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Jackie,
Thank you for sharing your perspective. We are sorry to see that the reviews you read led to this impression.
We understand how important it is to hear from a wide range of customer experiences. Alongside Trustpilot, we also share feedback from verified customers on our website, which can help provide a broader and more balanced view of different experiences.
We encourage anyone with questions or concerns to contact our customer service team directly at hello@biocollabs.com
so we can review individual situations and provide clear assistance. Feedback is taken seriously and used to improve our communication and processes.
If you would ever like clarification or assistance, our team is available and happy to help.
All the best,
Biocol Labs Team
BUYER BEWARE
I signed up for a subscription. I thought I would get reminded before the subscription dispatched so I could see if I needed it or if I should pause it. Instead I got an email that my order was getting prepared. In the policy it states that you can cancel an order as long as it’s within 12 hrs of it being created. I did send the email asking for a cancellation on that order and I did not get a reply back. I sent 2 more emails about it without any reply. I was trying to figure out if I wanted to continue the subscription as I do not think the product does anything for me, but I wanted to give it a full 30 days. No contact from the company, it’s very well advertised and I definitely fell for their scam. Deceiving and hard to find out real info. They hook you up with a nice discount to start with so you sign up, thinking you will be reminded about it. The 30 days money back guaranteed is also a a scam! I find it very insulting that none has reached out to try to help me and resolve my issue. I am gonna have to contact my credit card company for a charge back dispute!
So disappointed. If they would have let me cancel my order I probably would’ve stayed on.
14 januari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Lorenza,
Thank you for taking the time to share your experience. We are genuinely sorry for the frustration and disappointment this situation caused you, and we understand why this was upsetting.
We regret that your cancellation request was not addressed in time and that our communication did not meet the standard you rightly expected. That is not the experience we aim to provide, and we sincerely apologize for the stress this created.
We have since reviewed your case and are glad we were able to reconnect with you directly. As confirmed in our correspondence per email, your subscription has been fully canceled, and we are happy to process a full refund once the unused product is returned. We have already provided the return instructions and will issue the refund promptly once the item is received.
Your feedback is important to us and has been shared internally so we can improve both our communication and clarity around subscriptions and reminders.
Thank you for giving us the opportunity to resolve this. If you need any further assistance, please continue the conversation with our support team and we will be happy to help.
Kind regards,
Biocol labs Team
Buyers beware!
You are not buying a single purchase, They are selling monthly subscriptions!! They sent me a renewal order which I never asked for!!! They just took my money out of my bank account without authorization! I never had a subscription, seems they scam people into unwanted subscriptions as I can see by the reviews!
12 januari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi LS,
Thank you for sharing your experience. We are very sorry for the frustration and concern this situation caused, and we understand why it felt alarming for you. We hope that through our recent contact we were able to address your concerns and ease that feeling.
After reviewing your order, we confirmed that the: Monthly-delivery option was selected at checkout, which automatically creates recurring orders and applies a subscription discount. That said, we fully understand that this may not have been your intention, and we regret that this was not clear enough at the time.
As soon as we were made aware, we canceled the renewal order and your subscription, and a full refund for the second charge has been processed to your original payment method. No further charges or shipments will be made.
We have also shared this information with you directly in our email reply from our customer service team. If you have any further questions or need additional assistance, please reach out to our support team and we will be happy to help.
We take feedback like this seriously and are continuously working to improve transparency around subscriptions and checkout options so situations like this can be avoided in the future.
Kind regards,
Biocol Labs Team
Svar från Biocol Labs
Hello Neil,
We are very sorry for the delay and understand your frustration.
Your order is still on its way with UPS, and our customer care team has shared the tracking details with you in the reply to your email. We are actively working to improve our logistics, including organizing a new fulfillment center in Europe to prevent delays like this in the future.
As this is your first order with us and this experience did not meet our standards, we have also offered a goodwill solution directly via email. If the order does not arrive in the coming days, we will look at a better solution for you.
Thank you for your feedback, it helps us improve.
Kind regards,
The Biocol Labs Team
Poor storage the glass makes it a real…
Poor storage the glass makes it a real problem, and the taste is awful
29 december 2025
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Lee,
Thank you for sharing your feedback. We’re sorry to hear that the packaging and taste did not meet your expectations.
Our products are packaged in glass ampoules to protect the natural ingredients and avoid interaction with plastics, we provide instructions for safe opening and storage on the packaging and online. We understand that this may not be everyone’s preference, and we truly appreciate you taking the time to share your experience.
If you have any questions, would like tips on usage, or prefer a replacement in a different form, our customer service team is happy to help!
All the best,
The Biocol Labs Team
No subscription reminder
I ordered the detox solution and started them late, so didn’t need my next order dispatching yet plus I wanted to see how I felt about them first.
Today I noticed my credit card had been charged for my next order, no reminder before it was dispatched. I’ve noticed a lot of subscription services are doing this and find it really sneaky and unhelpful. Yes I can manage my subscription online and pause/cancel (after clicking a million buttons), but ethical companies remind of forthcoming subscriptions being dispatched, and I value them even more for doing this.
I’ve now paused my subscription to decide whether I’ll continue or cancel.
27 december 2025
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Rhiannon,
Thank you for sharing your feedback. We understand your point and appreciate you taking the time to explain it. We take this seriously and will review your suggestion to improve the website and start sending reminders as part of our improvements for the new year.
We also send all new subscribers a welcome email explaining how the subscription works, what to expect, and how to manage it via the customer portal. I hope this is helpful.
If you have any further questions, our customer service team is happy to help.
Enjoy your Detox!
The Biocol Labs Team
Shady Website, can't cancel from site.
Act like you are signing up for a three month program, then keep charging you for months after. They have no cancellation process available on their site, in violation of FTC rules. The site sends you to pages where you are supposed to be able to cancel, but the functionality isn't there! Very shady. They did CANCEL my account when I emailed them. But because the site was so shady both in the purchase (3-months became 5-months and ongoing) and the lack of cancel features. Before they canceled my account I just deleted my presence from the SHOP APP, it was the only online way I could interrupt them from making a 3-month subscription be forever. Despite their claims below, their website DOES not provide a way to cancel, and they provide no explanation of how three month subscription became FOREVER. Biocol is a sketchy operation, buyer BEWARE!!!
12 december 2025
Omdöme utan inbjudan
Svar från Biocol Labs
Hi M. Judt,
Thank you for sharing your feedback. We’re sorry to hear that this has been your experience and understand how frustrating this must feel.
We want to clarify that our subscription terms and billing frequency are shown at checkout, and subscriptions can be cancelled at any time through the customer account or with help from our support team at hello@biocollabs.com. Our team is always available to assist if something isn’t clear, and we will also look into this topic further to make it even clearer for our customers.
Payments are processed securely by our payment provider and only apply to active subscriptions. Our products are dietary supplements and are sold in line with applicable FDA regulations, without making medical or disease treatment claims.
At the moment, we’re unable to locate an order or previous contact linked to this review. We’d really appreciate the opportunity to look into this for you, so please reach out to us directly with your order details.
Kind regards,
The Biocol Labs Team
They won't let me cancel my…
They won't let me cancel my subscription. Customer service ignored my request and told me I had to manage it. Can't find the current subscription in my account which makes it impossible. Asked for help they said No I have to manage and cancel from my end I’ve signed in numerous times I can find 3 previous one time orders but no subscription but I keep getting a delivery and monthly charge. Reached out again They won’t help!
2 december 2025
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Jenny,
Thank you for reaching out and sharing more details with me. We were now able to locate your account, and the difficulty came from a small typo in the email address used during your registration. We’ve cancelled the subscription for you, and I’ve sent you an email with all the details.
We’re sorry for the frustration this caused. Our goal is always to help, and we appreciate your patience while we resolved this.
Wishing you all the best on your Health Journey!
Kind Regards,
The Biocol Labs Team
This stuff works
This stuff works. My labs improved significantly with AST and ALT and other functions.
9 september 2025
Omdöme utan inbjudan
Svar från Biocol Labs
Hi!
Thank you for sharing your experience.
We’re really glad to hear that you’ve seen such positive improvements in your labs, including AST and ALT. It’s great to know the product is supporting you well.
If you ever have questions or need guidance, we’re here to help!
All the best,
The Biocol Labs Team
They will not cancel your subscription
They will not cancel your subscription. They have 0 customer service . Ive emailed several times and they keep charging me and sending products . Im over it.
10 november 2025
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Ashley,
Thanks for sharing your concern. Sorry for this experience. We never want to send out our products without your consent. I checked for any previous contact under your name but couldn’t find a match. Please contact us directly at hello@biocollabs.com with your order number so we can quickly locate your subscription.
You’re always in control of your account by logging in at https://biocollabs.com/a/account/login where you can manage, skip or cancel orders anytime. Subscriptions are only created when selected, and you remain fully in charge of all settings.
We are here to help!
All the best,
The Biocol Labs Team
I’m wait for my order till now I don’t…
I’m wait for my order till now I don’t receive any thing from them and any reply from the customer service. It’s so bad .
* Here is my update for this review and I have to say that the turmeric tablets I ordered this afternoon i get from them . I hope they are not working like that and hope they can fix the issues they have.
Regards Nina
10 oktober 2025
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Nina,
We’re really sorry to hear about your experience, that’s definitely not what we want for our customers. Unfortunately, we couldn’t locate any order or email under your name.
Could you please contact us at hello@biocollabs.com and include your order number? We’ll be happy to look into it right away and get this resolved for you as quickly as possible.
Kind regards,
The Biocol labs Team
I did not sign up for a subscription
I did not sign up for a subscription. Their cancel button does not work! Awful company.
25 oktober 2025
Omdöme utan inbjudan
Svar från Biocol Labs
We’re sorry to hear about your experience. We never want our customers to feel misled or frustrated.
Our subscription terms are always clearly displayed during checkout, where you have the option to select either Subscribe or One-Time Purchase. You can manage or cancel your plan anytime from your account.
If the cancel button didn’t work as expected, that’s definitely not the experience we want you to have. Please reach out to our support team at hello@biocollabs.com with your order details so we can resolve this immediately and confirm your cancellation.
Thank you for bringing this to our attention, we’ll investigate the issue with the cancel button to make sure this doesn’t happen again.
Kind regards,
The Biocol Labs Team
I just ordered this product and I am…
I just ordered this product and I am waiting for the delivery I will put up another review after I get blood work again in 6 weeks. There is a very handy button if u read before ordering that gives you the option of a one time purchase, press that option if you don't want a subscription. Read before ordering so you know what you are doing.
13 oktober 2025
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Anna!
Thank you for your review and for pointing out the one-time purchase & subscription option! It’s great advice for new customers.
The product’s effects can vary from person to person, and while some changes may be noticeable after one cycle, we generally recommend up to four cycles of at least 21 days for the best results.
We look forward to hearing your update after your blood work. If you have any questions or need support in the meantime, our customer care team is always here to help.
Kind regards,
The Biocol labs Team
I do not want this Product anymore. did not relize at the time of making…
I did not relize at the time of making an order that I would be receiving it on a regular basis. I DID SEND AN EMAIL TO SAY I DO NOT WANT THIS PRODUCT ANYMORE. BUT IT IS STILL COMING. I DO NOT WANT IT ANYMORE SO PLEASE STOP SENDING IT. THANK YOU
6 oktober 2025
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Geraldine,
Thank you for your review. I’m sorry for the confusion. It sounds like a subscription was set up at checkout. I can’t locate your account with only your name.
Please email hello@biocollabs.com
with the email used at checkout and your order number so we can stop further shipments and cancel right away.
In the meantime, you can manage your subscription by logging into your customer account with your email address to skip an order, edit the next delivery, or cancel the subscription yourself.
We’re here to help.
Kind regards,
Biocol Labs Team
works
it is one of the few supplements ive ever used that works this strongly but isnt really foul tasting, or really disruptive either. it is pretty affordable and does get the liver moving, can see and feel a difference and im only 5 days in to the detox week - will be using these for longer this detox mabye 2-4 weeks and will buy again.
17 september 2025
Omdöme utan inbjudan
Svar från Biocol Labs
Hi!
Thank you for your wonderful feedback. We’re so glad you’re already noticing results after just a few days.
For the best outcomes, it’s good to continue for a few weeks and then take a one-week rest before starting a new cycle. Everyone’s experience can be slightly different, depending on lifestyle, food choices, and individual body response, so listen to your body and give it the support it needs with good hydration, movement, and balanced nutrition.
We’re excited to see how you progress in the coming weeks, or months and we’re here if you need any extra guidance.
Kind regards,
The Biocol Labs Team
The 30 day Guarantee is a SCAM
The 30 day Guarantee is a SCAM, I cancelled and requested a refund within 3 weeks and they would not respond
12 juni 2025
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Jon,
We’re very sorry to hear about your experience and the frustration this has caused. Apologies that our customer care team has not yet gotten back to you. We want you to feel confident trying Biocol, which is why we offer a money-back guarantee on all of our products.
If you’re not satisfied after trying your Biocol Labs product, you can contact us at hello@biocollabs.com and our team will be happy to assist with your refund.
Kind regards,
Biocol Labs Team
Awful experience
Awful experience. Product made my heart race at over 100 beats per minute for 2 hours after consuming.
24 augusti 2025
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Dawn,
We’re very sorry to hear about your experience. We’d love to help support you on your health journey, if you could share a few more details with us, our customer service and science team will be able to assist you better. Please email hello@biocollabs.com and we’ll be happy to help you from there.
Kind regards,
Biocol Labs Team
Unsafe Product – Contaminated Detox Ampules
Unsafe Product – Contaminated Detox Ampules
I purchased BioCoLabs “Something Detox” ampules Batch 250217, Exp. 02/2028) and discovered multiple ampules contaminated with white and brown floating particles that looked like mold. When opened, the product smelled rancid and sour, nothing like the usual apple/fruity flavor.
This is a serious safety concern. I had already consumed some before noticing the contamination, which made the situation even more alarming. I documented the issue with photos and contacted BioCoLabs directly requesting a refund or replacement and a proper investigation.
No supplement should ever arrive in this condition. Customers deserve safe products, transparent quality control, and quick action when serious contamination is reported.
24 augusti 2025
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Brittany,
Thank you for your feedback, and our apologies for the concern caused. We take all feedback very seriously and appreciate you bringing this to our attention.
The liquid in our ampoules can sometimes look uneven before shaking, as natural ingredients may settle. Once shaken, the liquid should appear smooth with its usual fresh green apple aroma.
In the meantime, thank you for contacting our customer service team, they will help you further from there. Your safety and trust are very important to us.
All the best,
Biocol Labs Team
I have had nothing but a great…
I have had nothing but a great experience with this company. If something is broke, they sent me a new one. On another occasion, I was able to return an unopened box without any issues.
I love their something for a week detox. Have used it quite often.
4 juni 2025
Omdöme utan inbjudan
I have had a very positive outcome with…
I have had a very positive outcome with Biocol! It has helped get my liver enzymes down to normal levels, from having fatty liver. I have also seen improvements in my digestion. I took a break for a month and definately noticed a difference. The glass vials are much healthy than plastic and keep the product at its peek performance. Yes you have to be careful opening it, but is definately worth the extra 3 second it take to open. Convience isnt alway the better way to go!
25 juni 2025
Omdöme utan inbjudan
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