Hormify Omdömen 304

Svar från Hormify

4 dagar sedan

Thank you for your feedback. We’re sorry to hear that this experience felt unexpected.

We’d like to clarify that the $19.99 charge relates to the optional digital program, which includes a free trial that converts to a paid subscription if not canceled within the trial period. This information is presented during checkout and included in the order confirmation email.

Additionally, reminder emails are sent prior to any renewal, including details and a direct self-cancellation link, so customers can opt out before being charged.

We understand how this can feel confusing, and we appreciate you taking the time to share your experience. If you’d like us to review your case in detail, please contact us directly and we’ll be happy to assist.

Svar från Hormify

4 dagar sedan

Thank you for your feedback. We’re sorry to hear that this experience has been frustrating.

We’d like to clarify that subscription options and pricing are clearly presented during checkout, including the difference between one-time purchases and discounted subscription plans. The selected option is shown before completing the order and is also included in the order confirmation email.

The reduced price you received is tied to the subscription selection rather than only the quantity purchased. This is why the renewal is scheduled, unless the subscription is canceled prior to the next billing date. Reminder emails are also sent before renewal, including a direct self-cancellation link.

We understand how this may have felt unclear, and we appreciate your feedback regarding how this information is presented. If you’d like us to review your order in detail and provide a full breakdown, please contact us directly and we’ll be happy to assist.

Svar från Hormify

7 dagar sedan

Thank you for your detailed feedback, Mary. We’re sorry to hear that your experience has been frustrating.

We’d like to clarify a few important points. Subscription options and pricing are clearly presented at checkout, including the choice between a one-time purchase and a subscription. The selected option is shown before completing the order and included in the confirmation email. If a subscription is selected, it includes automatic renewal unless canceled prior to the next billing date. Reminder emails are sent before renewal and include a self-service cancellation link.

Regarding billing descriptors, MB Adsolar is our authorized payment processor, which is why it may appear on PayPal statements. This is standard practice and does not affect the nature of the purchase.

Reviews on Trustpilot are independently managed by the platform. Any moderation actions, including the notice you referenced, are handled by Trustpilot directly and are not controlled by our company.

As for the product, results can vary significantly depending on individual factors such as routine, diet, and metabolism. We understand how frustrating it can feel when expectations are not met.

We understand your concerns regarding communication and documentation, and we’re happy to review your case in detail. Please contact us directly with your order information so we can provide a full breakdown.

Svar från Hormify

24 apr. 2026

Hello Valerie,

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.

We’d like to clarify that subscriptions are not applied without selection. Both one-time purchase and subscription options are clearly presented at checkout, and the selected option is shown before completing the order as well as in the confirmation email. Customers also receive reminder emails prior to any renewal, including a self-cancellation link.

Regarding billing concerns, we do not have access to or store full card details in a way that would allow unauthorized use outside of the transaction process. Any concerns about a compromised card should be addressed directly with your bank, as they can investigate and protect your account.

As for the product itself, results can vary from person to person depending on factors such as consistency, lifestyle, and individual response.

We understand how frustrating this experience can feel, and we appreciate you taking the time to share your feedback.

Svar från Hormify

23 apr. 2026

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have felt.

We’d like to clarify that both one-time purchase and subscription options are clearly presented at checkout, and the selected option is shown before completing the order as well as in the confirmation email. Reminder emails are also sent prior to renewal, including a direct self-cancellation link to allow customers to manage their subscription before any charge is processed.

Once a renewal has been processed and the order is generated, it moves quickly into fulfillment, which can limit the ability to stop shipment at that stage. We understand how this timing can feel inconvenient, especially in situations involving health concerns.

We do take feedback about the checkout experience seriously and continuously review ways to make it clearer and easier to navigate.

If you’re open to it, please contact us directly with your order details so we can review your case further and provide any additional assistance.

Svar från Hormify

23 apr. 2026

Thank you for your message, Sharri.

Order confirmation emails are sent automatically after a purchase is completed. If you haven’t received it yet, we recommend checking your spam, junk, or promotions folder, as emails can sometimes be filtered there.

If you still don’t see it, please reach out to us directly with the email used for your order at hello@hormify.com, and we’ll locate your order and resend the confirmation for you right away.

Svar från Hormify

20 apr. 2026

Hello Nancy,

I see your emails have been replied to.

Svar från Hormify

20 apr. 2026

Thank you for your feedback. We’re glad to hear that your interaction with our support team was helpful, though we’re sorry for the overall experience.

We’d like to clarify that subscription options and pricing are clearly presented at checkout, including the difference between one-time purchase and bundled or recurring offers. The selected option is also shown before completing the order and included in the confirmation email.

Regarding renewal reminders, these are sent prior to billing and include details along with a direct self-cancellation link. In some cases, emails may be filtered into spam or promotions folders, which can make them easy to miss.

We understand how the checkout experience can feel overwhelming with multiple offers and information, and we appreciate that feedback. It’s something we continuously work to improve.

We also appreciate your balanced note regarding results — as you mentioned, experiences can vary from person to person.

If you’d like us to review your case or resend any information, please feel free to reach out to us directly.