Hormify Omdömen 304

Svar från Hormify

17 apr. 2026

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.

Weight changes can vary significantly from person to person and are influenced by many factors such as diet, activity level, metabolism, sleep, stress, and hormonal fluctuations. An increase of this kind is unlikely to be directly caused by the product itself and may be related to other underlying factors.

It’s also important to note that maintaining a consistent caloric surplus over time can lead to weight gain, regardless of supplement use.

Hormify is designed to support hormonal balance, energy, and overall well-being, and results can differ depending on individual circumstances and consistency over time.

We understand how frustrating this can feel, and we appreciate you taking the time to share your experience.

Svar från Hormify

17 apr. 2026

Thank you for your feedback. We’re sorry to hear that this situation has been frustrating.

We’d like to clarify that the $22.79 charge is not a random or duplicate product charge. In most cases, this amount is related to an optional digital service or trial that may have been included with the order and converts to a paid plan if not canceled within the trial period.

This information is disclosed during checkout, included in the order confirmation email, and reminder notifications are sent prior to any billing, including instructions on how to cancel.

We understand how this can feel unexpected, and we’re here to help. Please contact us at hello@hormify.com with your order details so we can review your account and provide a clear breakdown of the charges.

Svar från Hormify

16 apr. 2026

Thank you for your feedback. We’re sorry to hear that this was your experience.

We do want to clarify a few important points. An order cannot be processed or charged unless it is fully completed and confirmed on the checkout page. Customers also receive an order confirmation email after purchase, followed by shipping confirmation once the order is dispatched.

Regarding add-on offers, these are entirely optional and require an active selection. They can be declined before completing the order, and any items included would appear in the final order summary prior to confirmation.

For subscriptions, both one-time purchase and subscription options are clearly presented at checkout, along with pricing details. These are also outlined in the confirmation email, and reminder emails are sent prior to any renewal, including a self-cancellation link.

We understand how this situation may have felt confusing, but we do not process orders without completion or charge customers without confirmation. If you would like us to review your case in detail, please contact us directly with your order information.

Svar från Hormify

16 apr. 2026

Thank you for your feedback. We’re sorry to hear about your experience.

We do want to clarify a few important points. Hormify is generally well tolerated, but individual reactions can vary. Skin changes can occur for some individuals when starting new supplements, especially those that support hormonal balance. However, it is not possible to determine causation nearly half a year after use, particularly when other factors such as skincare, diet, medications, or underlying conditions may also play a role.

Regarding your order, it was placed close to half a year prior to your first contact with our support team regarding any such issues. At that time, the product had already been used well beyond the return window, and the request was made for opened products outside of the stated policy timeframe. Our return policy is clearly outlined during purchase and applies consistently to all customers.

We also want to note that this was the first time any concerns about side effects were raised, long after the purchase date. If issues arise, we always encourage customers to contact us promptly so we can assist appropriately.

We understand your frustration, but we do not misrepresent our policies or ignore customers. We are always available to review cases within the appropriate timeframe and guidelines.

Svar från Hormify

14 apr. 2026

Thank you for your feedback. We’re sorry to hear that your experience has been frustrating.

We want to clarify that subscriptions are not applied without selection. Both one-time purchase and subscription options are clearly presented at checkout, and the selected option is shown before completing the order as well as in the confirmation email.

If a cancellation request is sent, it must be completed before the renewal is processed. If a charge occurs after, it is typically because the next order had already been generated, and the cancellation then applies to future shipments rather than the one already processed.

We do not ignore customer requests, and we do not charge customers arbitrarily. All billing timelines, renewal terms, and cancellation instructions are outlined in our Terms & Conditions, and reminder emails are sent prior to rebilling with a direct self-cancellation link.

We understand how this situation may feel, and we’re happy to review your case in detail. Please contact us at hello@hormify.com
with your order information so we can take a closer look and provide full clarity.

Svar från Hormify

14 apr. 2026

Thank you for your feedback. We’re sorry to hear that this experience has been frustrating.

We want to clarify that subscriptions are not activated without customer selection. Both one-time purchase and subscription options are clearly presented at checkout, and the selected option is shown before completing the order as well as in the confirmation email.

For subscription orders, shipments are scheduled based on the selected supply (for example, every 90 days for a 3-month supply). Reminder emails are sent prior to each renewal, including a direct self-cancellation link so customers can make changes or cancel before the next charge.

If a charge occurred, it is typically because the renewal had already processed before cancellation was completed. We understand how this can feel unexpected, and we’re here to help review your case.

Please contact us at hello@hormify.com
with your order details so we can take a closer look and ensure everything is handled correctly.

Svar från Hormify

15 apr. 2026

Thank you for your feedback. We’re sorry to hear that your experience has been frustrating.

We want to clarify that subscriptions are not applied without customer selection. Both one-time purchase and subscription options are clearly presented at checkout, and the selected option is shown before completing the order as well as in the confirmation email.

We also want to clarify that we do not charge cancellation fees. If a charge occurred after a cancellation request, it is typically due to the timing of the request relative to the renewal process. Once an order has been processed, it cannot be stopped, and cancellation applies to future shipments.

All terms, including renewal timing and pricing structure, are outlined in our Terms & Conditions, and reminder emails are sent prior to rebilling with a direct self-cancellation link.

We understand how this situation may feel, and we’re happy to review your case in detail. Please contact us at hello@hormify.com with your order information so we can take a closer look and ensure everything is handled correctly.

Svar från Hormify

10 apr. 2026

We’re sorry to hear about your experience — this is not the impression we aim to create.

To clarify, both one-time purchases and subscription options are clearly presented on our product and checkout pages, including pricing differences. The selected option is also confirmed in the order confirmation and shipping emails sent after purchase.

Prior to any renewal, we send reminder notifications approximately one week in advance, which include direct cancellation links to make managing subscriptions straightforward.

If a cancellation request is made after a renewal has already been processed, that order remains active for that billing cycle, as outlined in our Terms & Conditions. That said, we understand how this situation can be frustrating.

We’d like to review your case in detail and ensure everything was communicated and handled correctly. Please reach out to us at support@hormify.com with your order details so we can assist further.

Hormify Support Team

Svar från Hormify

Uppdaterad 10 apr. 2026

Thank you for your feedback — we’re excited for you to try it.

For best results, we recommend consistent use as directed and allowing a few weeks for the effects to build. If you have any questions along the way, our support team is here to help.

Feel free to reach out to us at hello@hormify.com anytime.

Hormify Support Team

Svar från Hormify

10 apr. 2026

Thank you for your feedback — we’re glad to hear that you found the ordering process fast and smooth.

We appreciate your input regarding the post-purchase offers. These are designed to provide additional value, but we understand your preference to see bundled options presented upfront before completing the order.

Your suggestion about offering a combined bundle at checkout is noted, and we’ll share this with our team as we continue improving the customer experience.

Hormify Support Team