I would like to update a review I had made, I was sent product that I could not use and was unable to send back for refund, they have offered to send me a product I can use out of good faith. This com... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Never order from this company. I did a three month subscription period (fine, that’s what I signed up for) but they WILL NOT LET ME CANCEL NOW after the three month period, which is ridiculous. Just t... Se mer
Företaget har svarat
This company is scammy. They clearly state in their FAQs: "If you’re not happy, simply contact us within the guarantee window for your particular product and we’ll refund your purchase." I tried th... Se mer
Företaget har svarat
Biocol Labs provides quality products that have helped repair my liver, with the blood tests to prove it. In addition, they offer excellent customer service whenever I have a question or issue. I high... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Biocol Labs – The future of health is Nature At Biocol Labs, we believe taking care of your health should feel natural, simple, and effective. Born in Lisbon back in 1977, we’ve been creating plant- and mineral-based supplements for decades, always with one mission in mind: to offer cleaner, smarter alternatives to chemical-heavy products. Life today can be stressful and fast-paced, and our products are designed to help you keep up — whether you need better sleep, more focus, stronger immunity, or a little extra energy. We’re especially proud of our natural formulas that support liver health, giving your body the reset it deserves so you can feel lighter, clearer, and more balanced every day. What makes us different? We combine the power of nature with modern science to create supplements that are effective, clean, and trustworthy. No unnecessary chemicals, no nonsense — just products you can feel good about putting into your body. Trusted by thousands of people worldwide, Biocol Labs is more than a supplement brand: we’re your daily partner in living a healthier, more conscious lifestyle. From Lisbon to wherever you are, we’re here to help you feel your best, naturally.
Kontaktuppgifter
Rua nova da piedade 21, 1200-420, Lisboa, Portugal
- -
- hello@biocollabs.com
- www.biocollabs.com
3,1
Medel
170 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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I never signed up for autoship
I never signed up for autoship, and there is nothing in my account showing that I enrolled in or authorized recurring shipments. Despite this, they shipped product and charged my card without any email notification or way to cancel beforehand.
It took four emails to get a response, and they simply said they would “cancel autoship” going forward — without explaining how I was enrolled in the first place. When I asked where autoship appears in my account and how to manage it, they never answered.
They told me I could return it, but only at my own expense. Charging customers for unauthorized shipments and making them pay to fix it is unacceptable.
13 februari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Christina,
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you've encountered with your order and understand your frustration regarding the automatic shipment and lack of communication.
At our company, we strive to provide clear and transparent service, and we are disappointed to hear that we fell short in your case. We are currently reviewing our processes to ensure that situations like this do not happen in the future.
Your satisfaction is important to us, and we appreciate your feedback as it helps us improve. If you have further questions or require assistance, please reach out directly to our customer service team, and we will do our best to assist you promptly.
Kind regards,
The Biocol Labs Team
It just gets worse & worse
Order placed on February 4th. Acknowledged, but since then no updates. Zero response to my emails. I have now asked for a refund. We'll see.
Would not recommend.
Lousy service.
#U462444
Update, they apologised for the delay & asked if I wanted to cancel & refund, I said yes.
So they ignored that & shipped.
Hopeless. Unprofessional.
They now ask if I'm happy with their response!
Please, avoid this outfit at all costs.
4 februari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Clare,
We genuinely apologize for the experience you've had with your order. It's clear that we did not meet your expectations, and for that, we are truly sorry.
We appreciate your feedback regarding the communication issues. Your concerns are valid, and we are actively working to improve our response times and service standards.
We want to assure you that the refund has been taken care of by our customer service team. Please reach out directly if you require any further assistance, and we will ensure your concerns are addressed promptly.
Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Kind regards,
The Biocol Labs Team
Inconclusive
I’m still trying to get more information from them regarding their products before purchasing.
12 februari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Anthony,
Thanks for leaving a review and for wanting to learn more before you buy. Our team will do their best to give you all the information needed.
In the meantime you can also find detailed ingredient breakdowns, clinical references and safety data on our Science & Formulations page: https://biocollabs.com/pages/formulations.
Kind regards,
The Biocol labs Team
I was given the information I needed…
I was given the information I needed quickly!
12 februari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi John, Thanks for the fantastic 5-star review!
We’re thrilled our team could get you the information you needed so swiftly. If there’s ever anything else we can help with, just let us know.
Kind regards,
The Biocol Labs Team
Nonsense company
Nonsense company. Took my order of over £200 worth of product. Then told me it was out of stock and they didn't have a date for restocking. Despite this, I receive twice daily promotional sales emails and see their adverts all over social media - they're literally chasing orders they can't fulfil. What a joke.
2 februari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Richard & Emma,
we are really sorry for the experience. We’re moving all UK stock to a larger ShipBob centre in Kettering, and the hand-over is taking much longer than planned, so Detox/Reset dispatches are paused even though the items are in the country.
Your order was fully refunded earlier this week and should land in 3–5 working days. The promos you saw were scheduled before the delay; shipping will restart any day now once the new hub is live.
Thank you for flagging this, and please accept my sincere apologies for the inconvenience.
Kind regards,
The Biocol Labs Team
Quick response and resolution!
7 februari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Margette,
Thank you for sharing your kind words. We’re happy to hear that your experience was resolved quickly and smoothly. We truly appreciate you taking the time to leave a review.
You know were to find us, when needed.
Kind regards,
The Biocol Labs Team
I've tried some of the liver products…
I've tried some of the liver products as I have Fatty Liver… I'm T-Total and have never drank… but my liver bloodcounts have been bad for
A long time… I've not had a current blood test in a while but life has changed so much for the better since trying this product! I've been stuck on a weight plateau for a long time it didn't seem to matter what I tried I was stuck I'm actually not losing x my blood sugar is stabilising so many changes for the better x so worth the effort and money!
7 februari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Katy,
Thank you so much for sharing your experience and kind words. We truly appreciate you taking the time to describe your journey and how the product has fit into your lifestyle changes. It’s great to hear that you’re feeling positive changes and that the experience has been worthwhile for you.
Thank you for your trust and for sharing your story with us. We’re here if you need us.
Kind regards,
The Biocol Labs Team
Scam
Har taget deres lever detox I over 2uger ingen resultater. Derudover kommer de i glas som er super træls at åbne og 7 ud af 10 gange ender du med glas i din drik. I like how the reply does not mention the lack of results on top of that I already finished the detox with no results so u don't need instructions for opening the pointless glass
2 februari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Andreas,
Thank you for sharing your experience. We’re truly sorry to hear that this has been frustrating, especially that glass ended up in your drink — we understand how unpleasant that is and sincerely apologize.
We know opening the ampoules can feel difficult at first, but we do provide a short instruction video on our website, and with a bit of practice many customers find it becomes much easier over time.
Results can vary from person to person in both timing and experience. If you would like more personalized support, please don’t hesitate to contact our customer care team with more details. Our science team would be happy to take a closer look at your individual health goals and help where possible.
Kind regards,
The Biocol Labs Team
Great product and really helpful…
Great product and really helpful company, when you email them for advice they take the time to respond and give support. I’m still newly on this journey to reduce my cholesterol. But so far, it’s going well!
7 februari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Gemma,
Thank you for sharing your kind words. It’s great to hear that you’re taking steps to support your cholesterol levels and that the product is fitting well into your journey so far. We’re glad our team has been able to provide helpful advice along the way, and we appreciate you taking the time to share your experience. We’re here if you need us.
Kind regards,
The Biocol Labs Team
I just received the product today and…
I just received the product today and everything was intact. I tried one and it tasted very nice. Not sure what some people were complaining about but the product seems pretty good. I guess I just need to wait for a while to see results and fingers crossed it works and reverses my issue.
7 februari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Jaimin,
Thank you for your kind review. We’re happy to hear your order arrived safely and that you’re enjoying the taste! We appreciate you sharing your first impression and wish you all the best as you continue using the product. We’re here if you need us.
Thank you for your trust.
Kind regards,
The Biocol Labs Team
I took "Something to Detox for a Week"…
I took "Something to Detox for a Week" for 3 months, but I can't say that I felt a huge difference. That being said, I also did not get sick during our peak Flu season, so there could be something to that. My goal was to lower my cholesterol, feel better, and have more energy, so I will have to wait and see if my blood tests show any changes, but I can't say that I have personally experienced a noticeable change in energy or how I feel overall. That's not to say it won't work, as they do recommend taking it for 4 months, but I just felt like I should have felt some kind of change in 3 months. A lot of people have expressed bad opinions about canceling their subscriptions, but I didn't have any issues. I sent an email and received an immediate response with a link to my account and instructions on how to cancel. I then received an email confirming cancellation.
3 februari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Tonia,
Thank you for taking the time to share such a thoughtful review. We truly appreciate your honest feedback and your trust in continuing the program for the recommended duration, as experiences and timing can vary from person to person, influenced by lifestyle and other personal factors
We’re also glad to hear that your cancellation went smoothly through your customer account.
If you would ever like more personalized guidance as part of your health journey, our science team is always happy to help at sciencecare@biocol.com
Thank you again for sharing your experience.
Kind regards,
The Biocol Labs Team
Do not get a subscription with this…
Do not get a subscription with this company! You will have problems cancelling it. Here's what they do: They have a button on their web site where you can cancel the order. You press the button and it takes you to a page advertising their product. You think you've cancelled the subscription. You don't get a confirmation email. It's not cancelled. What you need to do is scroll to the bottom of the page they redirected you to. I didn't realize this until the third time I cancelled. They ask you some questions about why you are cancelling. I filled them out. Finally they say if you really want to cancel to type CONFIRM in a text box. You type it in and the confirm button is still greyed out! I sent them a furious email telling them how deceptive this proctice was. A company that does this is not a company that deserves my business!!
27 januari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Patty,
Thank you for taking the time to share your feedback. We appreciate your honest experience and understand that results can vary from person to person.
We’re sorry to hear that the cancellation process felt unclear for you. Transparency and ease of use are important to us, and we will review this to see how we can make it easier for our customers.
Our customer service team is always happy to help if needed.
Kind regards,
The Biocol Labs Team
I have subscription and forgot to…
I have subscription and forgot to extend the shipping as I still had some product. They were amazing and refunded my order and explained how I can monitor my orders from now on! great product and customer service responded quickly and resolved my issue!
29 januari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Marlene,
Thank you so much for your kind review.
We’re happy to hear that our customer service team was able to help quickly, explain how to manage your orders, and resolve the issue for you. Through your customer portal, you’re always in control of your subscription and deliveries.
We hope you continue enjoying our product as part of your liver health journey, and we truly appreciate you sharing your experience.
Kind regards,
The Biocol Labs Team
Agent confirmed my order was cancelled…
Agent confirmed my order was cancelled and then without notification was charged . No option to cancel orders and subscription page is hidden
31 januari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Menaha,
Thank you for your review.
We sincerely apologize for the inconvenience you experienced — this should not have happened. We’re glad you were able to connect with our customer service team and that the issue has now been resolved.
Your subscription has been fully cancelled and the order is refunded. If you need any further assistance, our team remains available to help.
Kind regards,
The Biocol Labs Team
This company is disgusting they…
This company is disgusting they subscribed me without my say so and subsequently sent me products I didn’t order it’s a scam when I tried to send them back they said I would have to pay postage and they wanted it tracked it would cost me £16 to send them back which ment I would have paid even more to them terrible company need reporting 😡
29 januari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Gail,
Thank you for your review. We’re sorry to hear about your experience and understand how frustrating this must be. Our intention is never to mislead or disappoint customers.
Subscriptions are only activated when selected during the product choice and are clearly presented as a monthly supply, delivered every 30 days.
Our customer service team is always happy to review any concerns in detail.
We encourage you to contact us directly so we can look into your situation and work toward a suitable solution.
Kind regards,
The Biocol Labs Team
hello@biocollabs.com
My initial order went missing
My initial order went missing. I contacted the company via e mail. Immediately Amanda from their team replied and explained the situation and a replica order was sent. Obviously its a shame that the original order did not transpire, but I was impressed by Biocol’s speed and politeness in recovering the situation. Thanks, Neil.
28 januari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Neil,
Thank you for your kind review and for your understanding. We’re glad to hear that Amanda was able to assist you quickly and resolve the situation. We truly appreciate you taking the time to share your honest experience.
Kind regards,
The Biocol Labs Team
Thank you Haven…
I would like to sincerely thank Haven for her empathy and support in dealing with my current subscription at a time where my health issue is of great concern. You really made me feel like a valuable customer and I will return!
Warmest regards
Iris Lorking
28 januari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Iris,
Thank you so much for your kind words. We’re very glad to hear that Haven was able to support you with empathy at a time when your health matters most and make you feel valued as a customer. We truly appreciate your trust and look forward to welcoming you back.
Kind regards,
The Biocol Labs Team
Stuart was extremely helpful in…
Stuart was extremely helpful in cancelling my subscription. The whole process was effortless and very much appreciated. Excellent service.27
27 januari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Danielle,
Thank you for your kind review. We’re happy to hear that Stuart was able to assist you and make the cancellation process easy. Your account will remain available should you wish to reactivate in the future, and we’d love to welcome you back when the time is right.
Kind regards,
The Biocol Labs Team
Biocol Labs is great!
Biocol Labs customer support is amazing. My question was answered very quickly. In terms of the product I purchased based on the quiz I took, it is a little early to see results, but so far I’m beginning to feel healthier. I hope to see my slightly high cholesterol level decreased on my next blood work in 6 months. 🙏 I love drinking the content of an ampoule with water first thing in the morning. The flavor is very mild and my gut feels wonderful. Having found Biocol Labs is definitely a great thing.
20 januari 2026
Omdöme utan inbjudan
Svar från Biocol Labs
Hi Silvia,
Thank you so much for your lovely review. We’re happy to hear you had a great experience with our customer support and that you’re enjoying the product so far. We truly appreciate you sharing your experience and wish you continued wellbeing.
Kind regards,
The Biocol Labs Team
Svar från Biocol Labs
Hi Massimo,
Thank you so much for your kind review. We’re happy to hear that you were satisfied with the response from our customer service team and truly appreciate you taking the time to share your experience.
Kind regards,
Biocol labs Team
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