Today I had the pleasure of speaking to Jackie, who solved all my issues, she was like wonderwomen. My direct debits have been coming out from the wrong account, so i stopped them when i realized... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing customer service from Pal today. Easy to find the telephone number. Got through to an agent after only a short wait. The agent understood and addressed my query very efficiently, politely, and... Se mer
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What sets Benenden apart is their kindness and efficiency when dealing with a query or claim. No long wait on the phone, everyone polite and helpful. I cannot recommend them highly enough.
Företaget har svarat
When I made an enquiry with the Birmingham Hospital Saturday Fund last week my telephone advisor was truly excellent. A few issues came up but Marie was truly polite professional courteous knowledgeab... Se mer
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Företagsinformation
Skrivet av företaget
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Skrivet av företaget
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Kontaktuppgifter
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, Storbritannien
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4,8
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Payment was so fast!
It was really easy to upload my claims onto the website and the reply and turn around of approving and sending payments, was outstanding! Thank you very much.
27 april 2026
Svar från BHSF
Hi Alison,
Thank you for your excellent 5* review,
It's great to hear you've found it both quick and easy to submit your claims. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Has been good, going downhill
I have always been a fan of the health cash plan - easy to use, customer service reps have been helpful and responsive and claims have been sorted quickly. It has been good value for money. However, my premium has just nearly doubled, while the amount I can claim has stayed the same. One of the perks has been the 'digital physiotherapy' service but after spending 20 minutes filling in a digital form, I was simply told that they couldn't help me. Clearly no-one had looked at what I was actually asking for, it's just a series of automatic answers.
11 maj 2026
Omdöme utan inbjudan
Svar från BHSF
Hi JoLockyer,
Thank you for taking the time to leave us a review.
The new ’Digital Physiotherapy’ benefit, which is steadily being added across many of our Health Cash Plans, is not a service provided directly by BHSF, but one of our trusted partners, so your feedback on this new service is very much appreciated. If there's ever anything else you experience across the policy, or have any questions on, please let us know and we’ll get back to you as soon as possible.
BHSF
Svar från BHSF
Hi Anon,
Thank you for your wonderful 5* review, and we'll always be here to help if wished.
BHSF
Great customer service
Had great help from NeilRyder at BHSFW who quickly resolved a problem I had with an online claim
The company always pays promptly
8 maj 2026
Omdöme utan inbjudan
Svar från BHSF
Hi Carol,
Thank you very much for your very kind words, and we'll be sure to pass them on to the staff member directly. Please let us know if there's ever anything more we can do to help.
BHSF
Svar från BHSF
Hi David,
Thank you very much for your great 5* review and we hope to be of such service again in the future.
BHSF
Reliable help with treatment costs.
I've been with BHSF for many years. It's a very good and reliable insurance policy which helps towards essential treatments like dentistry and also covers homeopathy, osteopathy and other aspects of health care.
22 april 2026
Omdöme utan inbjudan
Svar från BHSF
Hi Margi,
Thank you very much for your wonderful 5* review, and we'll always be here to help if wished.
BHSF
Svar från BHSF
Hi Thomas,
Thank you very much for your kind words, and we'll always be here to help if needed.
BHSF
Quick and easy
27 april 2026
Svar från BHSF
Hi TOM,
Thank you very much for your amazing 5* review and we hope to be of such service again in future.
BHSF
Phone call was answered within minutes
Phone call was answered within minutes, staff was very helpful
27 april 2026
Svar från BHSF
Hi customer,
Thank you very much for your amazing 5* review and we hope to be of such service again in the future!
BHSF
When comparing with Westfield BHSF is…
When comparing with Westfield BHSF is stricter on receipts and doesn't have 30 days window to submit. They go by the receipt date rather than by the submission date. NB. Westfield has 30 day window both ways, retrospectively as well as forward, i.e.30 after the treatment date, so your policy is inflexible in that matter to just go by the receipt date. Also, their submission isn't limited to their portal only as it is yours.
27 april 2026
Svar från BHSF
Hi Antonia,
Thank you for taking the time to leave us a review.
The good news, is that BHSF doesn't have a 30 day window to submit claims, as we have a 26 week (6 month) timeframe instead! This gives Policyholders plenty of time to get their claims in to us. Also, using the date a claim is submitted would be unfair to Policyholders, as we appreciate that it isn't always possible to get claims submitted instantly. If we used the date of submission, Policyholders would lose out on using some of their benefits, especially towards the end of their cover period.
e.g. If a Policyholder had a £200 Dental check-up & hygienist visit on 23/04/26 with £150 remaining of their ‘Dental’ allowance, but their cover ended on 30/04/26, if they forgot to get their claim submitted before the cancellation, they would lose out. As we go by the date of treatment (for most benefits), a Policyholder can still get those final few claims in after their cover has ended (or a new year starts).
If you’re ever unsure on how your policy works, or what’s needed when submitting a claim, please either read the ‘Terms Of Use’ or T&Cs on your Online Portal login, or call/ email our Helpdesk who will be happy to help.
BHSF
Svar från BHSF
Hi Stephen,
Thank you very much for taking the time to leave us a review, and if you ever need any help with submitting a claim (or portal assistance), please get in touch and we'll do what we can to help.
BHSF
Simple process
As always, a very simple process to claim, and kept updated on the progress of my claim.
27 april 2026
Svar från BHSF
Hi Greg,
Thank you very much for your 5* review, and we hope to be of service again in the future.
BHSF
I normally send my claim via post this…
I normally send my claim via post this time my son helped me via email which was quick.
27 april 2026
Svar från BHSF
Hi Mrs Hughes,
Thank you very much for your lovely review, and we'll always be here to help if needed.
BHSF
Fast and efficient feedback
Fast and efficient feedback, fro Neil Ryder. A very comprehensive email to my query was received, providing much needed details for me to make a claim.
6 maj 2026
Omdöme utan inbjudan
Svar från BHSF
Hi Cyndi,
Thank you very much for your amazing 5* review and kind words. We'll be sure to pass your feedback on to the staff member directly, and hope to be of such service again in future.
BHSF
Overal very quick and efficient
Overal very quick and efficient. I have been a member since January 2008.
However. I upped my cover in February and you have to allow 13 weeks for the new payments to start . This seems fair, but it is very annoying you can't upload claims via the website in the meantime. You have to email with attachments, or send by post. Bit inconvenient if you don't have a printer.
6 maj 2026
Omdöme utan inbjudan
Svar från BHSF
Hi Caroline,
Thank you very much for your amazing 5* review and your feedback has been noted. We'll see what we can do about this for the future, so please let us know if there's ever anything else we can try to do to help and we'll get back to you as soon as possible!
BHSF
Respond and communication was good
27 april 2026
Svar från BHSF
Hi Uddin,
Thankyou very much for your amazing 5* review and we'll always be here to help if wished.
BHSF
Svar från BHSF
Hi Micky,
Thank you very much for your kind words and we'll always be here to help if needed.
BHSF
Great Service
BHSF are always super efficient i apply on line and then get paid a few days later its a great system!!!
27 april 2026
Svar från BHSF
Hi Sarah,
Thank you very much for your amazing 5* review, and we hope to be of such service again.
BHSF
Amazing first time experience of applying for reimbursement
The requirements for reimbursement were clearly set out and uploading the evidence of payment was so easy and convenient. The re-payment came through within the stated duration. It’s amazing benefit for working where I do!
27 april 2026
Svar från BHSF
Hi Effie,
Thank you very much for your very kind words, and we hope to be of such service for many years to come!
BHSF
Very friendly staff that helped resolve…
Very friendly staff that helped resolve my problems instantly
27 april 2026
Svar från BHSF
Hi Jo,
Thank you for your amazing 5* review, and we hope to be of service again.
BHSF
Detta är Trustpilot
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