Due to circumstances beyond my control, i was unable to login to my account. Frustrated, I called Simply Health and spoke with a customer representative who was a breath of fresh air. He resolved... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve been with SimplyHealth for many years and it gives me the financial opportunity to upgrade the type of healthcare I can pay for. Simple things like hospital stays/physio/ophthalmologist/amongst o... Se mer
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I put in 2 claims within minutes of each other, one got approved the next day the other one they took 5 days to tell me the receipt isn't clear. Leaves me thinking surely you would look at both claims... Se mer
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Ross was super helpful today - resolving my issue very quickly and without fuss or complications. I will note that this is the first time I have had to query something as all previous service relat... Se mer
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Företagsinformation
Om Simplyhealth
Skrivet av företaget
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessKontaktuppgifter
Andover, Storbritannien
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,5
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really helpful staff
Really helpful and polite and too the point of the matter
7 juli 2026
Omdöme utan inbjudan
Slow review
I put in 2 claims within minutes of each other, one got approved the next day the other one they took 5 days to tell me the receipt isn't clear. Leaves me thinking surely you would look at both claims at the same time. Over a week now and still waiting for approval. Never been this slow on the past.
28 juni 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hello Paul,
Each time you submit a claim, it is classed as one piece of work and enters into the queue. Each piece of work is managed independently. The majority of claims go through our automated system, however, on occasions, claims are manually processed which can a little while longer.
In order for me to look at your claims in more detail, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Svar från Simplyhealth
Hello Cristina,
Thanks for taking the time to leave us a five star review, we really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Quick & easy claim…
Claim paid straight away as soon as I'd entered my details. Very impressed!
3 juli 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hello Patricia,
It's so lovely to hear how impressed you were with the ease and speed of making your claim. Thanks also for awarding us with five stars.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Great service
Great system. Really easy to submit the claims and always paid quickly. If you need to contact them, the staff are super helpful.
3 juli 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hi Daniel,
Thank you so much for leaving a great five star review and it's lovely to hear you find our system great along with the service we provide.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Policy worth every penny it costs.
Have been a member since I was 16 in my own right and under my fathers account up to that age and have always been more than happy with the whole process and ease of submitting claims.
The policy is worth every penny it costs.
2 juli 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hi Graham,
Many thanks for your great five star review and your long standing loyalty to us. I'm pleased to hear you are more than happy with the service we provide.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simple claim procedure and very fast …
Simple claim procedure and very fast payout.
2 juli 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hi Ian,
Thanks so much for taking the time to leave us a lovely five star review, we really do appreciate it.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Sam was very helpful and efficient with…
Sam was very helpful and efficient with a query I had about a claim.
1 juli 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hello Mrs Monteith,
Thanks so much for your lovely review and it's great to hear you found Sam very helpful and efficient. I've passed your feedback to Sam and his manager who will also be very pleased.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Was very helpful and very patient with…
Was very helpful and very patient with my attempts to rectify reinstalling the app
23 juni 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hi Caroline,
Thanks for your lovely five star review and it's great to hear the advisor was so helpful in regards to your query.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
After waiting over 10 minutes on the…
After waiting over 10 minutes on the phone I was sent a
link to reset my password which I did and I still couldn't
log in. I explained that I was over 84 and found this difficult.
30 juni 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hello Joan,
I'm sorry to hear that you are still unable to log into your online account despite being sent a link.
Please contact us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review. Alternatively, you can call us on 0370 908 3310 between the hours of 9am and 5pm Monday to Friday.
Kind regards
Esther
Customer Relations
Simplyhealth
Plan covers very little
Staff are very helpful but I think the plan itself is poor. I have not claimed in years and now I need to it hardly covers anything at all. Dental charges are expensive but very little is covered, £45 claim is allowed for a check up when you pay well over £100.
29 juni 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hello JC,
Thank you for your honest review and I'm pleased you found our staff to be very helpful.
Our plans are designed to help towards the cost of everyday healthcare and sadly in an environment where costs are ever increasing, unfortunately, we can never fully cover all treatments.
Should you wish to review your cover and see if there is a more suitable plan, please contact our Options team. Their email address is customeroptions@simplyhealth.co.uk. Please include your name, policy number, date of birth and home post code. Alternatively you can call them on 0330 102 5335 between 9am and 5pm Monday to Friday.
Kind regards
Esther
Simplyhealth
Helpful customer service
I had a reason to contact customer service and they were extremely helpful. Would recommend.
29 juni 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hi Stephanie,
Thanks for leaving us a great five star review and sharing your experience of speaking with a member of our team. I'm pleased you found them so helpful.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Allows me access to speedy health support at a small investment
I’ve been with SimplyHealth for many years and it gives me the financial opportunity to upgrade the type of healthcare I can pay for. Simple things like hospital stays/physio/ophthalmologist/amongst other benefits. Without their help, I couldn’t afford to access all the services I can at an affordable cost. The claim process is quick and simple and refunded payments appear in my bank account extremely quickly. Customer service is exceptional too.
27 juni 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hello,
Thank you so much for your amazing five star review and your long standing loyalty.
It's lovely to hear you find our service excellent and that we've been able to help support you with your everyday healthcare costs over the years.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
all my health bills have been on time …
all my health bills have been on time taking away a lot of the stress
20 juni 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hello Mary,
Many thanks for your lovely five star review and I'm pleased we're able to help support you with your everyday healthcare costs.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
There is always light at the end of the tunnel
Due to circumstances beyond my control, i was unable to login to my account. Frustrated, I called Simply Health and spoke with a customer representative who was a breath of fresh air. He resolved all my issues without hesitation. I am now set up once again, something my late wife dealt with, hence the difficulty with my login. A big thank you.
The service I received was just brilliant, something my late wife used to say.
AKM.
26 juni 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hello AKM,
Firstly, I'm sorry for your loss.
I'm glad that our team member was able to help you with your online account access. It's lovely to hear you found the service you received was brilliant.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Exceptional service
Ross provided exceptional service, really quickly too.
Thank you Ross!
26 juni 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hi Paul,
Thank you so much for your lovely review regarding your interaction with Ross. I've passed on your comments to Ross and his manager who I'm sure will be equally happy.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Barriers to contact
Tried so many times to call about a claim. All you get is a lot of inane noise and never able to speak to anyone. AI assistant on app is utterly awful, of no help whatsoever. Bottom line appears to be if you have a query we'll put barriers in the way of you contacting us.
25 juni 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hello Gary,
I'm really sorry to hear of your disappointment with Simplyhealth .
Thank you for making contact and allowing me the opportunity to investigate the concerns you raised.
Kind regards
Esther
Customer Relations
Simplyhealth
Ross was really helpful
Ross was really helpful, polite and answered all my questions fully and comprehensively. Was able to connect on chat very quickly and speak to someone. Very happy with the service
25 juni 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hello Mrs Tang,
Thank you so much for your lovely review following your interaction with Ross. I've passed on your comments to Ross and his manager who I'm sure will be equally happy.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Assisted me with a claim query…
Assisted me with a claim query effeciently. Made the whole experience simple and straight forward. Along with politeness. I was extremely satisfied with the experience
24 juni 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hello Susan,
Thank you so much for sharing your experience of speaking with a member of our Customer Services team. I'm pleased they were able to resolve your query so efficiently. Thanks also for the 5 stars.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Instant problem sorted
Instant problem sorted. Prompt reply to email. No issues with the service they offer. Account easy to deal with, having being with them since hospital fund . Happy to deal with them, we site easy to navigate . Claims are sorted promptly, and an email reply every time to let you know how your claim is progressing.
24 juni 2026
Omdöme utan inbjudan
Svar från Simplyhealth
Hello Ralph,
Thank you for your wonderful five star review and your long standing loyalty to us. It's great that we've been able to help support you with your everyday healthcare costs over the years.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.